Is Brown Living legit or a scam?

Brown Living is a real Mumbai-based sustainable-products marketplace founded in 2019, but Trustpilot reviews are mixed, multiple buyers in 2025 report undelivered orders, partial shipments, and unresponsive support, with several calling it a 'scam' over refunds that never arrive. Use a credit card or UPI dispute path if support goes silent past 7 days.

Brown Living not responding to emails, what do I do?

This is the single most common Trustpilot complaint. Escalation order that works: (1) re-send the email to **hello@brownliving.in** with the subject 'Final notice, Order #[X]' and attach photos; (2) call **+91 9324693122** during Mumbai business hours; (3) post a public Trustpilot review tagging the order ID, the brand replies publicly to those; (4) initiate a chargeback with your card issuer or file a complaint at consumerhelpline.gov.in.

Can I cancel a Brown Living order before it ships?

Yes, email hello@brownliving.in immediately with your order number. Brown Living processes orders within 2 to 3 business days, so requests sent within a few hours of placing the order have the best chance of being stopped before dispatch. Once handed to the courier (Delhivery in most cases) you'll need to wait for delivery and then raise a return.

How do I cancel my Brown Living Free Shipping subscription?

The 'Free Shipping for 1 Year' membership auto-renews but can be skipped or cancelled at any time. Log in, open **My Subscriptions** from your account menu, and cancel from there. Because the code is delivered digitally and the listing is prepaid-only, refunds on the membership fee aren't guaranteed, cancel before the renewal date to avoid the next charge.

Can I return a Brown Living product if I just don't like it?

No. The FAQ ties cancellation-with-refund to products that arrive with issues, and requires photo evidence of the problem. Change-of-mind or 'didn't suit me' returns aren't part of the published policy. Your best route in that case is to gift the item or list it on resale platforms, Brown Living curates from small artisan brands that don't carry retailer return budgets.

Brown Living delivered the wrong item, what now?

Email hello@brownliving.in within 3 working days of delivery with: (1) your order number, (2) clear photos of what arrived vs the product page, (3) a one-line subject like 'Wrong item received, Order #[X]'. Ask for either the correct product to be shipped at their cost or a full refund to your original payment method. Don't accept a gift voucher unless that's your preference.

Can I cancel a Brown Living order on WhatsApp?

Technically you can message the brand's WhatsApp number, but Trustpilot reviewers say the 'WhatsApp chatbot leads to a dead end' for cancellations and refunds. Always parallel-track the request through **hello@brownliving.in** so you have a written, time-stamped record, this is what you'll need if you later escalate to a card chargeback or consumer forum.

Why am I still being charged after cancelling Brown Living?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Brown Living account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Brown Living Order.

Q: Does Brown Living charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Brown Living and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, page-emails, web-search

The fastest way

To cancel a Brown Living order or request a refund, email hello@brownliving.in within 3 working days of delivery with your order number, photos of issues, and the subject 'Cancellation & Refund Request, Order #[number]'. Phone +91 9324693122 is the backup. Reviewers report slow replies, so escalate via Trustpilot if no answer in 5-7 days.

Or let yoink do it for you.

30 seconds. AI emails Brown Living, handles retention, chases the refund. You approve once, then sleep.

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Cancelling a Brown Living order by email

Email the verified address
hello@brownliving.in, yoink-verified working email for Brown Living (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Brown Living team,

I'd like to cancel my recent Brown Living order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Brown Living plans you can cancel

Marketplace Orders (one-off purchases)
One-off purchases; cancellation/refund requested via email within 3 working days of delivery.
Free Shipping for 1 Year, Paid Subscription
Auto-renews; skip or cancel anytime via the My Subscriptions area of your account.

Brown Living’s refund policy

Brown Living only entertains cancellation-with-refund requests within 3 working days of delivery, and you must email photos of the issue to hello@brownliving.in. The team then reviews against their Returns Policy before approving. If a shipment is lost or delayed, they may resend, issue a credit note, or refund, but reserve final decision rights. There is no general 'change of mind' refund window.

“You can request for a cancellation with refund via email within 3 working days of the order delivery. We will require actual pictures of the products received showcasing issues with the said product.”
, Brown Living terms

3-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Brown Living refund guide , same data, but framed around the policy + escalation paths.

Does Brown Living charge a cancellation fee?

We found no cancellation fee in Brown Living’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Brown Living

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling via the WhatsApp chatbot, Reviewers report the chatbot 'leads to a dead end' with no human follow-up.
✕ DMing or commenting on Instagram, Customers say messages are ignored and critical comments are deleted.
✕ Requesting a refund after the 3-working-day window, FAQ explicitly limits refund-eligible cancellations to 3 working days post-delivery.
✕ Requesting a refund without product photos, FAQ requires 'actual pictures of the products received showcasing issues' before review.
✕ Cancelling a 'Free Shipping for 1 Year' subscription for a refund after the code has been issued, Listed as a digital product with prepaid-only checkout; no explicit refund pathway in the listing.

Cancelled Brown Living but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Brown Living, treat it as not cancelled. Email hello@brownliving.in referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Brown Living’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Brown Living charges again.

How Brown Living will try to keep you

Brown Living may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Brand offers a store credit / gift voucher instead of a cash refund when an item is unavailable”
You say: Politely decline the voucher and cite that you paid in cash/card and want the original payment method credited under the Consumer Protection Act 2019; a voucher is not a substitute for a refund.
They’ll say: “Customer support claims you 'received everything' when items are missing”
You say: Reply with an unboxing photo/video, the courier weight on the AWB, and demand either the missing item shipped or a partial refund; CC a public Trustpilot review link.
They’ll say: “Long silences on email while WhatsApp auto-messages keep arriving”
You say: Send a single consolidated email titled 'Final notice before chargeback / consumer-forum complaint, Order #[X]', attach evidence, and give 72 hours before initiating a card chargeback.
They’ll say: “Lost-in-transit orders met with 'wait 24 to 48 hours' loop”
You say: Quote the shipping policy line that lost shipments can be 'resend… issue a credit note… or reimburse the amount completely' and pick refund explicitly.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Brown Living has ~45 days to defend.

Delete your Brown Living account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Brown Living’s account settings, email hello@brownliving.in with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Brown Living

Email **hello@brownliving.in** (or call **+91 9324693122**) with your order number as soon as possible. If the order has already been delivered, you have only **3 working days** from delivery to request a cancellation with refund, and you must attach photos showing the issue with the product. There is no self-serve 'cancel order' button, every cancellation routes through the support inbox, and the team reviews it against their Returns Policy before approving.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Brown Living refund guide. Need a human for something else entirely? The Brown Living contact guide lists every channel that actually answers.