What is Brown Living's refund policy?

Refunds are issued only for damaged, defective, expired, or not-as-described items, and only if you raise the request within 3 working days of delivery via email with photo evidence. For lost or undelivered shipments, Brown Living may resend, issue a credit note, or refund the full amount, but the FAQ states their decision is 'final and binding'. Change-of-mind refunds are not offered.

Is Brown Living legit or a scam?

Brown Living is a real Mumbai-based sustainable-products marketplace founded in 2019, but Trustpilot reviews are mixed, multiple buyers in 2025 report undelivered orders, partial shipments, and unresponsive support, with several calling it a 'scam' over refunds that never arrive. Use a credit card or UPI dispute path if support goes silent past 7 days.

Brown Living not responding to emails, what do I do?

This is the single most common Trustpilot complaint. Escalation order that works: (1) re-send the email to **hello@brownliving.in** with the subject 'Final notice, Order #[X]' and attach photos; (2) call **+91 9324693122** during Mumbai business hours; (3) post a public Trustpilot review tagging the order ID, the brand replies publicly to those; (4) initiate a chargeback with your card issuer or file a complaint at consumerhelpline.gov.in.

How do I cancel my Brown Living Free Shipping subscription?

The 'Free Shipping for 1 Year' membership auto-renews but can be skipped or cancelled at any time. Log in, open **My Subscriptions** from your account menu, and cancel from there. Because the code is delivered digitally and the listing is prepaid-only, refunds on the membership fee aren't guaranteed, cancel before the renewal date to avoid the next charge.

Will Brown Living refund me if my order is lost in transit?

Yes, in principle. The shipping policy says if a shipment is misplaced or lost en route, Brown Living can either resend the order (if in stock), issue a credit note, or reimburse the amount completely, but you must confirm in writing that you didn't receive it, and the brand reserves the final decision. Push explicitly for a cash refund rather than store credit.

Can I return a Brown Living product if I just don't like it?

No. The FAQ ties cancellation-with-refund to products that arrive with issues, and requires photo evidence of the problem. Change-of-mind or 'didn't suit me' returns aren't part of the published policy. Your best route in that case is to gift the item or list it on resale platforms, Brown Living curates from small artisan brands that don't carry retailer return budgets.

Brown Living delivered the wrong item, what now?

Email hello@brownliving.in within 3 working days of delivery with: (1) your order number, (2) clear photos of what arrived vs the product page, (3) a one-line subject like 'Wrong item received, Order #[X]'. Ask for either the correct product to be shipped at their cost or a full refund to your original payment method. Don't accept a gift voucher unless that's your preference.

Can I cancel a Brown Living order on WhatsApp?

Technically you can message the brand's WhatsApp number, but Trustpilot reviewers say the 'WhatsApp chatbot leads to a dead end' for cancellations and refunds. Always parallel-track the request through **hello@brownliving.in** so you have a written, time-stamped record, this is what you'll need if you later escalate to a card chargeback or consumer forum.

Is there a cancellation fee at Brown Living?

No cancellation fee is published in the FAQ or shipping policy. Eligible refunds are issued at the full order value (minus, in some cases, original shipping if the order was already dispatched). The friction is approval speed and evidence requirements, not deductions.

REFUND GUIDE

How to Get a Brown Living Refund in 3 Days.

Q: How long does a Brown Living refund take?

Brown Living doesn't publish a specific refund-processing SLA. Once approved, refunds to the original payment method typically take 5 to 10 business days through Indian payment gateways. Reviewers report the bottleneck is the initial approval, not the bank transfer, so the faster you provide photo evidence and your order number, the sooner the clock starts.

Brown Living refunds are per-order, and their own policy gives you a 3-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 15 Jun 2026 against Brown Living’s own Terms · UK, US, and EU rights covered below

The short answer

Brown Living only entertains cancellation-with-refund requests within 3 working days of delivery, and you must email photos of the issue to hello@brownliving.in. The team then reviews against their Returns Policy before approving. If a shipment is lost or delayed, they may resend, issue a credit note, or refund, but reserve final decision rights. There is no general 'change of mind' refund window.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Brown Living, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Brown Living actually says

“You can request for a cancellation with refund via email within 3 working days of the order delivery. We will require actual pictures of the products received showcasing issues with the said product.”
, verbatim from Brown Living’s terms

3-day cancellation windowPro-rata refund: no

How long does a Brown Living refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Brown Living’s own policy works on a 3-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Brown Living has ~45 days to defend. Works regardless of where Brown Living is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Brown Living charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Brown Living can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Brown Living is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Brown Living refund email

Email the right address
Use hello@brownliving.in, the route yoink has verified actually gets read for Brown Living.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Brown Living team,

I'm requesting a refund for my Brown Living order (reference [order number], placed on [date], for [amount]). I'm within the 3-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Brown Living

Email **hello@brownliving.in** (or call **+91 9324693122**) with your order number as soon as possible. If the order has already been delivered, you have only **3 working days** from delivery to request a cancellation with refund, and you must attach photos showing the issue with the product. There is no self-serve 'cancel order' button, every cancellation routes through the support inbox, and the team reviews it against their Returns Policy before approving.