Why can't I deactivate my account?

Bright Data blocks deactivation until every condition is met. You must be the **account owner**, all bills must be paid, your **real balance must be exactly $0** (bonuses don't count), and you can't have any active long-term subscription, monthly commitment, or pending (unbilled) costs. In practice, you need to cancel the commitment through support first and wait for pending usage to bill. If you meet all the criteria and still can't deactivate, email support@brightdata.com.

How does Bright Data billing work?

Plans with a minimum monthly commitment are **billed automatically on the 1st of every month** while your account is active. If you join mid-month, the first commitment is charged on the day you sign up. Usage above the commitment needs extra funds, and auto-recharge can top you up automatically. Pay-as-you-go accounts without a commitment aren't auto-recharged. If you're leaving, the date that matters is the 1st: cancel before it.

Will my funds roll over to the next month?

No, not for commitment plans. If your account stays active all month, unused commitment **does not roll over** and billing starts fresh on the 1st. If the account was inactive part of the month, you keep your remaining balance, but you're charged on the 1st to bring it back up to the minimum commitment. That's why stopping usage alone doesn't stop the bill: you need support to end the commitment.

Can I pause Bright Data instead of cancelling?

Partly. You can **disable individual zones** in the control panel, and Bright Data won't charge usage for the days they're off. You can switch them back on anytime. But the docs say the **monthly precommit is still charged** while the account is active. To stop paying entirely, ask support to cancel the commitment. If you only need occasional access, ask to move to pay-as-you-go, which has no monthly minimum.

How can I contact Bright Data Support/Account Manager/Sales/Compliance?

Use the **Help & Support** section in the control panel (the ? icon, top right), or email **support@brightdata.com**, **sales@brightdata.com** or **compliance@brightdata.com**. Staff help is only provided to paying customers. If the support option is missing in your panel, use email instead. Include your account ID, which is part of your proxy username, so the engineer can find you. Bright Data's main office line in Israel is +972-9-8355993.

I want to DELETE my account

Go to **Settings → Account Settings → Profile** and click **Delete account**. This can't be undone. All your data and settings are lost, and every user on the account loses control-panel access. Deletion only works once your real balance is $0 and there are no active commitments or pending costs, so cancel the plan through support@brightdata.com first. If the button still won't work, ask support to finish the deletion.

Some products have a free tier: Web Unlocker, SERP API, Scraper APIs and Scraper Studio share **5,000 requests or records a month** at the account level, with no credit card needed. Proxy networks have no free plan, but new sign-ups can get their first deposit matched up to $500. That matched bonus is **never refundable**. Nothing auto-bills on the free tier. Charges start once you add funds or pick a monthly commitment, which then bills on the 1st.

Why am I still being charged after cancelling Bright Data?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Bright Data account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Bright Data Before the 1st Rebill.

Q: Does Bright Data charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Bright Data and what to expect.

Last verified today · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

Email support@brightdata.com (or use the Help & Support chat in your control panel) from your account email, subject 'Cancel monthly commitment, Account ID [your ID]'. Ask them to end your plan before the 1st, when commitments auto-bill. Then zero your balance and delete via Settings → Account Settings → Profile. No confirmation time is published.

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Every way to cancel Bright Data

Phone: Call +972-9-8355993 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email (fastest): Email support@brightdata.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Monthly commitments auto-bill on the 1st of each month while the account is active, and unused commitment doesn't roll over. Get written confirmation of cancellation before the 1st. Account deletion (Settings → Account Settings → Profile) only works once the real balance is exactly $0 and there are no pending costs.

The 4-step cancellation

Email the verified address
support@brightdata.com, the standard route for Bright Data.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Bright Data team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Bright Data plans you can cancel

Residential Proxies, Pay As You Go
No monthly commitment. List price is $8/GB, often shown at $4/GB with a promo coupon. Stop by not topping up. PAYG accounts are not auto-recharged unless you switched auto-recharge on.
Residential Proxies, 141 GB
Minimum monthly commitment, billed automatically on the 1st of each month while your account is active. Unused commitment does not roll over. Cancel through support before the 1st.
$499.00/mo
Residential Proxies, 332 GB
Monthly commitment billed on the 1st. Cancel through support before the next cycle starts.
$999.00/mo
Residential Proxies, 798 GB
Monthly commitment billed on the 1st. Enterprise pricing above this tier is negotiated with an account manager.
$1999.00/mo
Datacenter Proxies, Shared 10 IPs
Billed monthly per IP. Datacenter pay-per-GB ($0.60/GB) has no commitment.
$14.00/mo
ISP Proxies, Shared 10 IPs
Billed monthly per IP. Fair-use allowance is 100 GB per IP per month.
$18.00/mo
ISP Proxies, Dedicated 10 IPs
Billed monthly per IP.
$35.00/mo
Web Unlocker / SERP API / Scraper APIs, Free Tier
5,000 requests or records a month, shared across the account, no credit card required. Nothing to cancel unless you add funds.
$0.00/mo
Web Unlocker / SERP API / Scraper APIs, Scale
Monthly plan marketed as cancel anytime. Pay-as-you-go is $1.50 per 1,000 requests with no commitment.
$499.00/mo
Browser API, Scale
71 GB included each month, billed monthly. Pay-as-you-go is $8/GB with no commitment.
$499.00/mo
Premium Support (add-on)
Costs 8% of your monthly invoice, capped at $5K/month, with a $500/month minimum. Arranged through support or your account manager, so cancel the same way.
$500.00/mo

What happens to what you’ve already paid

Bright Data's Master Service Agreement says monthly-commitment subscription fees (proxy plans, Scale API plans, dataset subscriptions) are non-cancelable and non-refundable, and unused commitment does not roll over. Its billing docs still allow exceptions: you can ask the support team or your account manager for one. Pay-as-you-go balances work the same way, and any promotional or matched bonus funds are never refundable. Real refunds have happened for billing or usage errors (one reviewer got a $1,000 runaway-usage bill refunded in full). Users rejected at KYC/compliance report a harder fight to get their deposit back.

“The Subscription Fees are non-cancelable and non-refundable.”
, Bright Data terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Bright Data refund guide , same data, but framed around the policy + escalation paths.

Does Bright Data charge a cancellation fee?

Bright Data’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Bright Data

Based on 8 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the account from Settings while a plan or balance is still active, The docs list prerequisites: your real balance must be exactly $0, you need no active long-term subscription or monthly commitment, and you need no pending costs. Only the original account owner can delete. You have to cancel the commitment through support first.
✕ Disabling your zones to stop the bill, Disabling zones stops usage charges, but the docs say you are still charged the monthly precommit while the account stays active.
✕ Expecting unused monthly commitment to carry over or be refunded, Bright Data's billing FAQ says the commitment does not roll over if the account was active all month. Usage resets on the 1st.
✕ Asking for a refund of promotional or deposit-match bonus credit, The docs say funds added as a promotional bonus are not eligible for refund.
✕ Opening a support ticket from an unfunded or free account, Per the docs, staff help is only given to paying customers. The contact-support option in the control panel can stay locked until funds are added, so use email instead.
✕ Emailing hr@brightdata.com about cancellation or charges, A complaint directory suggests this address, but it is the recruiting inbox. Billing and cancellation requests belong at support@brightdata.com.

Cancelled Bright Data but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Bright Data, treat it as not cancelled. Email support@brightdata.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Bright Data’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Bright Data charges again.

How Bright Data will try to keep you

Bright Data may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pointing to the MSA clause that fees are non-cancelable and non-refundable”
You say: Bright Data's own billing docs say exceptions are made for specific cases and tell customers to request them from support. Name the specific reason (billing error, runaway usage, service not delivered) and ask for the exception review, not a generic refund.
They’ll say: “Rejecting your use case at KYC/compliance, then keeping the deposit”
You say: If compliance blocked you from the product you paid for, the service was never provided. Ask in writing for the unused real balance back. Quote the account email and deposit date, and keep a chargeback in reserve if they refuse.
They’ll say: “AI support bot deflection (Trustpilot reviews complain about the 'Sophie' bot and say support never replies)”
You say: Skip the bot. Email support@brightdata.com with your account ID and the words 'billing / cancellation, human review requested' in the subject. If there's no reply, forward the thread to the Support Team Leader address Bright Data posts publicly in its Trustpilot replies.
They’ll say: “Billing the next monthly commitment on the 1st while your cancellation is still pending”
You say: Send the cancellation in writing well before month-end and ask for confirmation that the account will be set inactive before the 1st. If you're charged after a dated request, cite the timestamp and ask for the charge to be reversed.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Bright Data to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Bright Data has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Bright Data’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Bright Data’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Bright Data must honour it regardless of where they’re headquartered.

Delete your Bright Data account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Bright Data’s account settings, email support@brightdata.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Bright Data

There's no self-serve cancel button for monthly commitments. Contact support through the **Help & Support** (?) icon in the control panel, or email **support@brightdata.com** from your account email. Include your account ID and ask them to end the monthly commitment and set the account inactive before the next 1st-of-month billing. Ask for written confirmation. Once the commitment is cancelled and your real balance is $0, you can delete the account yourself under Settings → Account Settings → Profile.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Bright Data refund guide. Need a human for something else entirely? The Bright Data contact guide lists every channel that actually answers.

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