Can I cancel a Bathroom Mountain order after it's been dispatched?

Not through the portal. Once the dispatch email is sent, the order is with the courier and the Cancel Order button disappears, Bathroom Mountain's returns page says an order can no longer be amended at that point. You have two options: accept delivery and raise a return within 14 days, or let it be cancelled/refused in transit, which triggers a **flat £40 per pallet** charge to get the goods back. For anything bulky, baths, enclosures, vanity units, accepting delivery and arranging your own return courier is usually the cheaper of the two.

Can I return my Bathroom Mountain order to a showroom?

No. Their help centre is explicit that showrooms don't have the capacity to handle returns, and all online orders must go back to the main warehouse in Stoke-on-Trent, where the returns department sits. Showrooms also don't hold stock for online orders, so you can't collect there either. Practically, that means every online return is a courier job you arrange and fund yourself, use a fully insured service, keep the pallet or original packaging intact, and retain the tracking number, because that's the evidence customer services asks for before confirming receipt and releasing the refund.

Does Bathroom Mountain pay for return postage?

Not for change-of-mind returns. Their returns guidance states they do not offer collections and you must arrange your own courier and cover the cost of return postage, returning goods resalable and in original, undamaged packaging or pallet. For heavy items that's a real cost, third-party couriers market dedicated Bathroom Mountain pallet-return services. Where the goods are faulty, damaged in transit, or not as described, don't accept a postage bill: reject the items and ask them in writing to fund the return, and report the damage with photos within the 48-hour window they require.

What if my Bathroom Mountain item arrives damaged?

Report it within **48 hours of delivery**, that's their stated deadline for both damage and missing items. Submit a damage report in the Customer Portal and email photos to customer.service@bathroommountain.co.uk so the timestamp is preserved. Reviewers who did this describe fast outcomes: replacements arranged within minutes, or the item's cost refunded outright. Reviewers who opened the box late report being refused. Expect a replacement to be offered first; if you want money back rather than another unit, say so explicitly in the first message and state that you're rejecting the goods.

Is the Bathroom Mountain returns window 14 days or 28 days?

Their own pages disagree, so work to the shorter one. The help centre says you have **14 days from delivery to raise a return request** and a further 14 days to send the goods back. The older returns page says that if you don't like a product you can simply return it within **28 days** of receiving it, unused, for a full refund. Raise your request inside 14 days and you're safe under either version, and if they later push back on a return raised between day 15 and 28, quote their own 28-day wording back at them.

What is Bathroom Mountain's contact email and phone number?

Email **customer.service@bathroommountain.co.uk**, the address their own agents give out in public review replies and the one listed on their social and company profiles; they aim to respond within 24 hours. The main line is **01782 405047** (Mon, Fri 8:30am, 6:00pm, Sat 9:00am, 5:00pm, Sun closed). There's a separate logistics number, 01782 653120, for "where is my delivery" questions. Live chat runs Mon, Fri 08:45am, 5:00pm and Sat 9:00am, 5:00pm. Bathroom Mountain is a trading name of Eurorad Ltd, Harewood Street, Stoke-on-Trent, ST6 5DX.

Why am I still being charged after cancelling Bathroom Mountain?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Bathroom Mountain account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

Cancel Bathroom Mountain Before Dispatch.

Q: Does Bathroom Mountain charge a cancellation fee?

There's no fee if you cancel before dispatch in the Customer Portal. The cost lands afterwards: "If an order is cancelled after dispatch or the delivery is refused, there will be a flat rate charge of £40 per pallet for the order to be returned to us." On top of that, change-of-mind returns are at your own cost, they don't offer collections, so you book and pay for a courier to the Stoke-on-Trent warehouse. One reviewer described paying around £60 to have a return handled for them. None of this should apply if the goods were faulty, damaged or mis-described.

Q: Does Bathroom Mountain charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Bathroom Mountain and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, contact, terms, page-emails

The fastest way

Cancel inside Bathroom Mountain's Customer Portal, the Cancel Order button only appears before dispatch. After dispatch, accept delivery then raise a return within 14 days. Email customer.service@bathroommountain.co.uk with subject "Cancellation and refund request, order #[number]"; they aim to reply within 24 hours. Cancelling post-dispatch costs £40 per pallet.

Or let yoink do it for you.

30 seconds. AI emails Bathroom Mountain, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Bathroom Mountain

Phone: Call +44 1782 405047 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Email customer.service@bathroommountain.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: The Cancel Order button only exists in the Customer Portal until the order is dispatched, once the dispatch email is sent it disappears, and cancelling or refusing delivery after that costs a flat £40 per pallet. Damage and missing-item claims must be raised within 48 hours of delivery; change-of-mind returns within 14 days of delivery, with 14 more days to ship them back.

The 4-step cancellation

Email the verified address
customer.service@bathroommountain.co.uk, yoink-verified working email for Bathroom Mountain (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Bathroom Mountain team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Bathroom Mountain sells one-off bathroom goods, not subscriptions, so every refund is tied to a specific order or item rather than a recurring charge. Pre-dispatch order cancellations are free and refund in full through the Customer Portal; post-delivery change-of-mind returns must be raised within 14 days of delivery, with a further 14 days to ship the goods back, and you can return individual items rather than the whole order. Return postage is yours to arrange and pay for, they do not collect, and goods must be unused and in original, resalable packaging. Damaged or missing items are a separate track and must be reported within 48 hours of delivery with photos, and cancelling or refusing delivery after dispatch triggers a flat £40-per-pallet return charge.

“If an order is cancelled after dispatch or the delivery is refused, there will be a flat rate charge of £40 per pallet for the order to be returned to us.”
, Bathroom Mountain terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Bathroom Mountain refund guide , same data, but framed around the policy + escalation paths.

Does Bathroom Mountain charge a cancellation fee?

We found no cancellation fee in Bathroom Mountain’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Bathroom Mountain

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Taking an online order back to a Bathroom Mountain showroom, Their help centre states showrooms do not have the capacity to handle returns and all online orders must go back to the Stoke-on-Trent warehouse.
✕ Waiting for Bathroom Mountain to collect the goods, They explicitly do not offer collections for returns, you arrange and pay for your own courier, which for baths and pallets can cost £40-£60.
✕ Refusing delivery at the door to cancel an order, The returns page charges a flat £40 per pallet when an order is cancelled after dispatch or delivery is refused.
✕ Clicking Cancel Order in the portal after the dispatch email, The button disappears once the order is dispatched; the only remaining route is Return My Order after accepting delivery.
✕ Reporting damage or missing parts more than 48 hours after delivery, Damage and shortages must be reported within 48 hours; reviewers report being refused a refund for opening a package late.
✕ Assuming the refund lands automatically once you post the goods back, Their own guidance is to send customer services your return tracking so they can confirm receipt, reviewers report multi-week waits and partially-issued refunds without chasing.

Cancelled Bathroom Mountain but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Bathroom Mountain, treat it as not cancelled. Email customer.service@bathroommountain.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Bathroom Mountain’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Bathroom Mountain charges again.

How Bathroom Mountain will try to keep you

Bathroom Mountain may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a replacement item instead of the refund you asked for after a damage report”
You say: "I am exercising my right to cancel and reject the goods, not requesting a replacement. Please confirm a full refund to the original payment method within 14 days of the goods being returned."
They’ll say: “Offering a discount or goodwill percentage off a fresh purchase rather than money back (reviewers report 10% off to reorder, and a 50% discount offered on a damaged mirror)”
You say: "A discount on a replacement purchase is not a remedy I'm accepting. The item was not of satisfactory quality on arrival; I want the original charge refunded in full."
They’ll say: “Passing responsibility to the courier or supplier for transit damage and quality grading disputes”
You say: "My contract is with Bathroom Mountain, not your courier or supplier. The goods arrived damaged and the retailer is responsible for the remedy, please confirm the refund reference today."
They’ll say: “Holding the refund pending 'verification' after the return is delivered back to Stoke-on-Trent”
You say: "Tracking shows the goods were delivered to your warehouse on [date], reference [tracking]. Refunds are due within 14 days of you receiving the goods back, please process it now and send written confirmation."
They’ll say: “Going quiet on emailed damage photos until the complaint becomes public (reviewers report replies only after a Trustpilot review, with a named manager then resolving it in minutes)”
You say: "This is my second written request in [X] days. If I have no substantive reply within 5 working days I will post the full timeline publicly and pursue a chargeback or Section 75 claim with my card issuer."

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Bathroom Mountain has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Bathroom Mountain’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Bathroom Mountain’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your Bathroom Mountain account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Bathroom Mountain’s account settings, email customer.service@bathroommountain.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Bathroom Mountain

Log in to the **Customer Portal**, open the order, and look for the **Cancel Order** button. If it's visible, click it and follow the prompts, the cancellation is free and the full amount goes back to your original payment method. If the button isn't there, the order has already left the warehouse and can't be cancelled; you'll need to accept delivery and use **Return My Order** instead. Back the portal action up in writing to customer.service@bathroommountain.co.uk quoting your order number, so you have a timestamped paper trail if the refund stalls.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Bathroom Mountain refund guide. Need a human for something else entirely? The Bathroom Mountain contact guide lists every channel that actually answers.