Can I return Astrid & Miyu earrings?

Yes, **unworn, unopened earrings** are returnable within 28 days, which is unusual for jewellery brands. They must be untried, undamaged, in their original sealed packaging, and submitted through the Returns Portal. Once received at the warehouse each piece is inspected and sterilised before the refund is approved. Earrings used in an in-store piercing service are explicitly **non-returnable** for hygiene reasons.

Can I return my order to any Astrid & Miyu store?

Yes, online and standalone-boutique purchases can be returned to **any A&M standalone boutique** within 28 days. The big exception: items bought at a **concession** (Selfridges London, Selfridges Manchester, Harrods, Fenwick Newcastle) **must** go back to that concession, you cannot return them via the website or a standalone boutique. Likewise, online or standalone orders can't be returned to a concession counter.

Can I cancel an Astrid & Miyu piercing appointment?

Piercing appointments are booked per-store. Cancel via the booking confirmation email or by contacting the specific store directly through the store locator. Note that the jewellery used in a piercing service is **non-refundable** once fitted, even if you later regret the placement, so cancel before the appointment if you have doubts. Customer Connection (customerconnection@astridandmiyu.com) can route urgent appointment queries to the correct store.

Will I get my Loyalty Points back if I return my order?

Only if you return the **whole** order. A&M will credit Loyalty Points or Vouchers used on the order back to your loyalty account (e.g. a £10 voucher converts back to 1,000 points). **Partial returns forfeit the discount**, you will not get a partial Loyalty Point refund. If you used a voucher on a £100 order and only return £50 worth, the voucher value is lost. Plan returns accordingly.

Can I return a gift to Astrid & Miyu?

Yes, gifts can be returned through the standard Returns Portal. At the 'confirm your details' step you can opt to keep the return **discreet** so the original buyer isn't notified. Refunds normally go to the original payment method, so for a true gift return, choose a **gift-card refund** in the portal so the value stays with you rather than going back to the gift-giver's card.

Does Astrid & Miyu accept returns on sale items?

Yes, A&M's published policy does not exclude sale items from the 28-day return window, unlike many jewellery competitors. Items must still be unworn, undamaged and in original packaging, and the refund is to the original payment method. Note: the published 'no third-party returns' rule still applies, so a sale piece bought via Selfridges, Harrods or Fenwick must go back to that retailer, not A&M directly.

Why am I still being charged after cancelling Astrid & Miyu?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Astrid & Miyu account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel an Astrid & Miyu Order.

Q: Does Astrid & Miyu charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Astrid & Miyu and what to expect.

Last verified 27 Jun 2026 · data refreshes daily · sources: homepage, terms, contact, page-emails, web-search

The fastest way

Astrid & Miyu is a one-time-purchase jewellery brand, not a subscription, you only need to 'cancel' an order or return an item. UK customers get 28 days, US 28 days, to return unworn pieces via the Returns Portal. Email customerconnection@astridandmiyu.com (subject: 'Order cancellation + refund request, [order #]'). Refunds process in 7 to 14 business days after warehouse receipt.

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Cancelling a Astrid & Miyu order by email

Email the verified address
customercare@astridandmiyu.com, yoink-verified working email for Astrid & Miyu (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Astrid & Miyu team,

I'd like to cancel my recent Astrid & Miyu order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Astrid & Miyu plans you can cancel

One-time jewellery purchase
No subscription product. Orders can be cancelled before dispatch by emailing customer connection; after dispatch you must use the Returns Portal.
Club A&M (free loyalty programme)
Free loyalty programme, no recurring billing to cancel. Points/vouchers used on a refunded order are credited back to the loyalty account.
£0.00/mo

What happens to what you’ve already paid

Astrid & Miyu accepts returns of unworn, undamaged jewellery (including unopened earrings) within 28 days of purchase via its online Returns Portal or any standalone boutique. Refunds go back to the original payment method within 7 to 14 business days of the warehouse receiving and inspecting the item. Piercing-service jewellery is non-returnable, and items bought from concessions (Selfridges, Harrods, Fenwick) or third-party retailers must be returned to that retailer.

“Once we've received your return, we'll process your refund, gift card refund or exchange within 7-14 business days (It may take a little longer during busier periods - we appreciate your patience!) Refunds will always be sent back to the original payment method and cannot be issued to alternative details.”
, Astrid & Miyu terms

28-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Astrid & Miyu refund guide , same data, but framed around the policy + escalation paths.

Does Astrid & Miyu charge a cancellation fee?

We found no cancellation fee in Astrid & Miyu’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Astrid & Miyu

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Returning a concession-store purchase (Selfridges, Harrods, Fenwick) to A&M directly, A&M explicitly cannot process returns or warranty claims for items not bought through their own website/standalone boutiques, you must go back to the retailer.
✕ Returning piercing-service jewellery, Jewellery used in a piercing service is non-returnable for hygiene reasons.
✕ Refunding a gift card, Gift Cards are explicitly non-refundable per the US refund policy page.
✕ Asking for a refund on worn or damaged items, Returns require items to be unworn, undamaged and in original packaging, A&M sterilises and inspects every piece on arrival.
✕ Sending the package back without using the Returns Portal, Returns must be initiated through the online Returns Portal so the warehouse can match the parcel to your order; dispatch note required.
✕ Expecting a partial Loyalty Points refund on a partial return, Loyalty Points/Vouchers are only credited back if the whole order is returned, partial returns forfeit the discount.

Cancelled Astrid & Miyu but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Astrid & Miyu, treat it as not cancelled. Email customercare@astridandmiyu.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Astrid & Miyu’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Astrid & Miyu charges again.

How Astrid & Miyu will try to keep you

Astrid & Miyu may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering an exchange or replacement instead of a cash refund when a piece is faulty (especially if the original style is out of stock)”
You say: Politely decline the exchange and cite the Consumer Rights Act (UK) / Section 5 Magnuson-Moss (US), a faulty item bought within 30 days entitles you to a full refund to original payment method, not store credit.
They’ll say: “Asking you to wait for a discontinued style to come back into stock, then 'refund you later'”
You say: Reject the open-ended wait. Insist on a like-for-like alternative at the price you originally paid, or a refund within 14 days. Multiple Trustpilot reviews show this tactic stalls indefinitely.
They’ll say: “Quoting 7 to 14 business days then citing 'busy period' delays to push refund past 30 days”
You say: After 14 business days, email customerconnection@astridandmiyu.com referencing the tracked-return delivery date and request a refund timeline in writing. If still unresolved, escalate to a Section 75 / chargeback claim with your card issuer.
They’ll say: “Offering store credit or a gift card in place of cash for a faulty item”
You say: Refuse store credit on faulty goods. Quote A&M's own policy: 'Refunds will always be sent back to the original payment method', that's your right, not their discretion.
They’ll say: “Charging the price difference when the only available replacement under warranty is a higher-listed style”
You say: Push back: the warranty is on the original item. Ask for the same-tier substitute at no extra cost, or a full refund. Trustpilot users have successfully escalated this after second contact.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Astrid & Miyu’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Astrid & Miyu’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Astrid & Miyu has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Astrid & Miyu must honour it regardless of where they’re headquartered.

Delete your Astrid & Miyu account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Astrid & Miyu’s account settings, email customercare@astridandmiyu.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Astrid & Miyu

Astrid & Miyu doesn't have a self-serve order-cancellation button. To cancel **before dispatch**, email `customerconnection@astridandmiyu.com` immediately with your order number and the subject line *'Cancel order [#####], pre-dispatch'*. A&M aims to dispatch within 48 business hours, so speed matters. If the order has already shipped, accept the parcel and start a return through the online Returns Portal within 28 days for a refund to your original payment method.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Astrid & Miyu refund guide. Need a human for something else entirely? The Astrid & Miyu contact guide lists every channel that actually answers.