What is Astrid & Miyu's return policy?

Eligible items can be returned within **28 days** of purchase for a refund, exchange or gift-card refund. Items must be unworn, undamaged and in original packaging. You start the process in the online Returns Portal (separate UK, EU and US portals). Refunds are processed within **7–14 business days** of the warehouse receiving the item and always go back to the original payment method. Piercing-service jewellery and gift cards are non-refundable.

How long does an Astrid & Miyu refund take?

Per A&M's own policy: *'Once we've received your return, we'll process your refund, gift card refund or exchange within 7-14 business days.'* In practice, multiple Trustpilot reviewers report waits of 3+ weeks during busy periods and have had to chase via email. If your refund hasn't landed 14 business days after the warehouse confirmed delivery, email customerconnection@astridandmiyu.com with your tracking number and order ID.

Can I return Astrid & Miyu earrings?

Yes — **unworn, unopened earrings** are returnable within 28 days, which is unusual for jewellery brands. They must be untried, undamaged, in their original sealed packaging, and submitted through the Returns Portal. Once received at the warehouse each piece is inspected and sterilised before the refund is approved. Earrings used in an in-store piercing service are explicitly **non-returnable** for hygiene reasons.

My Astrid & Miyu item is faulty — how do I get a refund?

Submit a Return Request through the online Returns Portal under the **one-year warranty** for manufacturing defects (welded jewellery: 1 year; first month covers loss on bracelets/anklets only). Include a clear photo and brief description. The Customer Connection Team assesses within 24–48 hours. The faulty item must be returned to the warehouse before a refund, exchange or gift-card refund is issued. Using a third-party jeweller to repair the piece voids the warranty.

Can I return my order to any Astrid & Miyu store?

Yes — online and standalone-boutique purchases can be returned to **any A&M standalone boutique** within 28 days. The big exception: items bought at a **concession** (Selfridges London, Selfridges Manchester, Harrods, Fenwick Newcastle) **must** go back to that concession — you cannot return them via the website or a standalone boutique. Likewise, online or standalone orders can't be returned to a concession counter.

Can I cancel an Astrid & Miyu piercing appointment?

Piercing appointments are booked per-store. Cancel via the booking confirmation email or by contacting the specific store directly through the store locator. Note that the jewellery used in a piercing service is **non-refundable** once fitted — even if you later regret the placement — so cancel before the appointment if you have doubts. Customer Connection (customerconnection@astridandmiyu.com) can route urgent appointment queries to the correct store.

Will I get my Loyalty Points back if I return my order?

Only if you return the **whole** order. A&M will credit Loyalty Points or Vouchers used on the order back to your loyalty account (e.g. a £10 voucher converts back to 1,000 points). **Partial returns forfeit the discount** — you will not get a partial Loyalty Point refund. If you used a voucher on a £100 order and only return £50 worth, the voucher value is lost. Plan returns accordingly.

Can I return a gift to Astrid & Miyu?

Yes — gifts can be returned through the standard Returns Portal. At the 'confirm your details' step you can opt to keep the return **discreet** so the original buyer isn't notified. Refunds normally go to the original payment method, so for a true gift return, choose a **gift-card refund** in the portal so the value stays with you rather than going back to the gift-giver's card.

What if Astrid & Miyu ignore my refund request?

Multiple Trustpilot reviewers report having to chase refunds for 3+ weeks after the warehouse confirmed delivery. First step: email `customerconnection@astridandmiyu.com` quoting your order number, return tracking, and warehouse delivery date. If still ignored after 7 days, raise a **Section 75** claim (UK credit card, orders £100–£30,000), a **chargeback** (debit card / Klarna), or an FOS complaint via your card issuer. EU shoppers can file via the ODR platform.

Does Astrid & Miyu accept returns on sale items?

Yes — A&M's published policy does not exclude sale items from the 28-day return window, unlike many jewellery competitors. Items must still be unworn, undamaged and in original packaging, and the refund is to the original payment method. Note: the published 'no third-party returns' rule still applies, so a sale piece bought via Selfridges, Harrods or Fenwick must go back to that retailer, not A&M directly.

Can I exchange instead of refund?

Yes — A&M offers **instant exchanges** through the Returns Portal: you don't wait for the original item to be received before the replacement ships. You pre-authorise the new item on your card; the hold is released once the original is returned and inspected. Useful if you need a different size or chain length quickly. If the replacement style costs more than the original, you'll be asked to pay the difference — confirmed by A&M's published response to Trustpilot warranty disputes.

UNRATED TO CANCEL

How to Cancel an Astrid & Miyu Order.

Astrid & Miyu typically charges £517.50 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 5 sources cited

The fastest way

Astrid & Miyu is a one-time-purchase jewellery brand, not a subscription — you only need to 'cancel' an order or return an item. UK customers get 28 days, US 28 days, to return unworn pieces via the Returns Portal. Email customerconnection@astridandmiyu.com (subject: 'Order cancellation + refund request — [order #]'). Refunds process in 7–14 business days after warehouse receipt.

£517.50 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Astrid & Miyu, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
customerconnection@astridandmiyu.com — yoink-verified working email for Astrid & Miyu (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Astrid & Miyu team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Astrid & Miyu plans you can cancel

One-time jewellery purchase
No subscription product. Orders can be cancelled before dispatch by emailing customer connection; after dispatch you must use the Returns Portal.
Club A&M (free loyalty programme)
Free loyalty programme — no recurring billing to cancel. Points/vouchers used on a refunded order are credited back to the loyalty account.
£0.00/mo

Astrid & Miyu’s refund policy

Astrid & Miyu accepts returns of unworn, undamaged jewellery (including unopened earrings) within 28 days of purchase via its online Returns Portal or any standalone boutique. Refunds go back to the original payment method within 7–14 business days of the warehouse receiving and inspecting the item. Piercing-service jewellery is non-returnable, and items bought from concessions (Selfridges, Harrods, Fenwick) or third-party retailers must be returned to that retailer.

“Once we've received your return, we'll process your refund, gift card refund or exchange within 7-14 business days (It may take a little longer during busier periods - we appreciate your patience!) Refunds will always be sent back to the original payment method and cannot be issued to alternative details.”
— Astrid & Miyu terms

28-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Astrid & Miyu refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Astrid & Miyu

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Returning a concession-store purchase (Selfridges, Harrods, Fenwick) to A&M directly — A&M explicitly cannot process returns or warranty claims for items not bought through their own website/standalone boutiques — you must go back to the retailer.
✕ Returning piercing-service jewellery — Jewellery used in a piercing service is non-returnable for hygiene reasons.
✕ Refunding a gift card — Gift Cards are explicitly non-refundable per the US refund policy page.
✕ Asking for a refund on worn or damaged items — Returns require items to be unworn, undamaged and in original packaging — A&M sterilises and inspects every piece on arrival.
✕ Sending the package back without using the Returns Portal — Returns must be initiated through the online Returns Portal so the warehouse can match the parcel to your order; dispatch note required.
✕ Expecting a partial Loyalty Points refund on a partial return — Loyalty Points/Vouchers are only credited back if the whole order is returned — partial returns forfeit the discount.

How Astrid & Miyu will try to keep you

Astrid & Miyu may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering an exchange or replacement instead of a cash refund when a piece is faulty (especially if the original style is out of stock)”
You say: Politely decline the exchange and cite the Consumer Rights Act (UK) / Section 5 Magnuson-Moss (US) — a faulty item bought within 30 days entitles you to a full refund to original payment method, not store credit.
They’ll say: “Asking you to wait for a discontinued style to come back into stock, then 'refund you later'”
You say: Reject the open-ended wait. Insist on a like-for-like alternative at the price you originally paid, or a refund within 14 days. Multiple Trustpilot reviews show this tactic stalls indefinitely.
They’ll say: “Quoting 7–14 business days then citing 'busy period' delays to push refund past 30 days”
You say: After 14 business days, email customerconnection@astridandmiyu.com referencing the tracked-return delivery date and request a refund timeline in writing. If still unresolved, escalate to a Section 75 / chargeback claim with your card issuer.
They’ll say: “Offering store credit or a gift card in place of cash for a faulty item”
You say: Refuse store credit on faulty goods. Quote A&M's own policy: 'Refunds will always be sent back to the original payment method' — that's your right, not their discretion.
They’ll say: “Charging the price difference when the only available replacement under warranty is a higher-listed style”
You say: Push back: the warranty is on the original item. Ask for the same-tier substitute at no extra cost, or a full refund. Trustpilot users have successfully escalated this after second contact.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Astrid & Miyu to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Astrid & Miyu to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Astrid & Miyu’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Astrid & Miyu’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Astrid & Miyu must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Astrid & Miyu’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Astrid & Miyu has ~45 days to defend.

Common questions about cancelling Astrid & Miyu

Astrid & Miyu doesn't have a self-serve order-cancellation button. To cancel **before dispatch**, email `customerconnection@astridandmiyu.com` immediately with your order number and the subject line *'Cancel order [#####] — pre-dispatch'*. A&M aims to dispatch within 48 business hours, so speed matters. If the order has already shipped, accept the parcel and start a return through the online Returns Portal within 28 days for a refund to your original payment method.