Will I lose my rewards if I delete my ARCO Rewards account?

Yes. The program terms say You will lose any outstanding Marathon ARCO Rewards or vouchers. Before you delete the account, use your remaining balance on a fuel purchase at an ARCO or Marathon pump by entering your phone number. Your rewards aren't converted to cash or refunded when the account closes.

Do ARCO Rewards expire?

Only if your account goes inactive. Marathon ARCO Rewards do not expire as long as you earn or redeem Marathon ARCO Rewards at least once within any given three-hundred sixty-five (365) day period ("Active Membership"). If you're thinking of leaving, you can simply stop using the program. Your rewards will lapse after a year without activity, and you won't lose anything you planned to spend, as long as you redeem it first.

Why does ARCO charge a 35 cent debit card fee?

ARCO charges a 35-cent processing fee on debit card transactions only. It says the fee covers the debit processing costs that card-issuing banks charge its sites, and that the individual station doesn't keep it. Credit cards and cash have no extra fee, and the amount can change without notice. The fee is disclosed up front, so it's generally not refundable. To avoid it, pay with a credit card, cash or a PumpPASS card.

How do I cancel my ARCO fleet card?

ARCO Business Solutions fleet cards are run by Corpay (formerly FLEETCOR), not by ARCO stations. Under the client agreement, You may terminate your Account for any reason by calling customer service or by providing written notice of the termination to us. Our address for notices is: Attention: Customer Service, FLEETCOR, P.O. Box 1239, Covington, LA 70434. There's no closing fee, but you have to pay off any outstanding balance. The fleet card line on ARCO's contact page is 1-800-348-7959.

Can I get cash back for an ARCO PumpPASS gift card?

Generally no. The PumpPASS terms say the card is not redeemable for cash (except as required by law) . That exception matters, because some US states, including California, require cash-out of small gift card balances. If you live in one of those states and have a small leftover balance, ask the issuer for a refund. Check your balance on your receipt or by calling the number on the back of the card.

Why am I still being charged after cancelling Arco?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Arco account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel ARCO Rewards Without Losing Points.

Q: Why did ARCO charge me $100 when I only pumped $20?

That's almost certainly a pre-authorization hold, not the final charge. When you pay at the pump, a fixed amount is held to check that the card has enough funds, and the actual amount settles later. ARCO says Your financial institution may hold funds that exceed your purchase amount when using your payment card. Wait a few business days. If the settled charge is still higher than your receipt, contact the station and Marathon customer relations, and dispute it with your bank.

Q: How long does an ARCO pending hold last?

Your bank decides that, not ARCO. ARCO's official line is that ARCO stations are not responsible for placing or removing pending holds. Please contact your financial institution if the charge is posted to your account. Most holds drop off within a few business days. If a hold *posts* as a real charge for more than you pumped, that's a billing error you can dispute.

Q: Does Arco charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Arco and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

ARCO doesn't sell a paid subscription, so the thing people usually want to close is ARCO Rewards. To close it, delete your account in the app or at app.marathonrewards.com/delete-account, or email support@marathonrewards.com with the subject 'Close my ARCO Rewards account, [phone number]'. Use your rewards first because you lose them when the account closes. We don't know how long confirmation takes.

Or let yoink do it for you.

30 seconds. AI emails Arco, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel Arco

Phone: Call +1 855-920-3988 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: app.marathonrewards.com/delete-account
Post: Fleet card accounts (ARCO Business Solutions) can only be closed by calling customer service or sending written notice to: Attention: Customer Service, FLEETCOR, P.O. Box 1239, Covington, LA 70434. You can't close them by email.. Send it tracked so you can prove delivery.
Email: Email support@marathonrewards.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: ARCO Rewards has no billing cycle. Redeem your rewards before deleting the account because they're forfeited. Rewards also expire after 365 days without earning or redeeming. Fleet card statement disputes must be made in writing within 15 days of the statement date.

The 4-step cancellation

Email the verified address
support@marathonrewards.com, the standard route for Arco.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Arco team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Arco plans you can cancel

ARCO Rewards (Marathon ARCO Rewards)
This loyalty program is free. <cite index="19-6,19-7">You may terminate your Marathon ARCO Rewards account at any time. You may deactivate your account through the Marathon ARCO Rewards app or online at https://app.marathonrewards.com/delete-account.</cite>
$0.00/mo
ARCO Business Solutions Fuel Card
<cite index="41-5,41-6,41-7">This contract has no fixed term. You can stop using the program at any time with notice to us and no closing fees. Any outstanding balance must be paid.</cite> The card is issued by FLEETCOR/Corpay, not by ARCO directly.
ARCO Business Solutions Mastercard
<cite index="40-8">You may terminate your Account for any reason by calling customer service or by providing written notice of the termination to us.</cite> The card is issued by Fifth Third Bank and the program is run by Corpay.
ARCO PumpPASS prepaid card
This is a one-off prepaid gift card, not a subscription. <cite index="47-5">The card is not reloadable and requires purchase of a new one to continue refuelling.</cite>

What happens to what you’ve already paid

ARCO has no subscription, so there is no subscription refund window. Fuel and in-store purchases are one-off charges. ARCO's official position on pay-at-pump pre-authorization holds is that your bank places and releases them, not the station. Holds usually clear by themselves within a few days. If a hold settles for more than you pumped, or you were charged and got no fuel, ask the station and Marathon customer relations for a refund, and dispute it with your card issuer if they refuse. ARCO Rewards is free, so closing it just forfeits your rewards. PumpPASS gift cards can't be cashed out except where the law requires it. Fleet card disputes have to be made in writing within 15 days of the statement.

“<cite index="11-6,11-7,11-8">Your financial institution may hold funds that exceed your purchase amount when using your payment card. ARCO stations are not responsible for placing or removing pending holds. Please contact your financial institution if the charge is posted to your account.</cite>”
, Arco terms

Asking specifically for money back, not just a cancellation? See the dedicated Arco refund guide , same data, but framed around the policy + escalation paths.

Does Arco charge a cancellation fee?

Arco’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Arco

Based on 10 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking the ARCO station to release a pending pump hold, ARCO's own contact page says <cite index="11-7">ARCO stations are not responsible for placing or removing pending holds.</cite> Contact your bank instead.
✕ Looking for a cancellation or terms page on arco.com, arco.com/cancel and arco.com/terms both return 'page not found' errors. The cancellation terms for Rewards are on marathonarcorewards.com, and fleet card terms are on arcobusinesssolutions.com.
✕ Calling 1-800-322-2726 expecting to reach a live agent, A consumer complaint site lists this number as <cite index="3-5">IVR / Automated System Only (No Human Option)</cite>. For Rewards problems, the 855-920-3988 Rewards line is staffed.
✕ Getting the station manager to refund a misfire or shortfall on the spot, A BBB complainant who paid but got no fuel said the store manager <cite index="12-5">refused to give me a refund</cite> and then never followed up.
✕ Cashing out a PumpPASS prepaid card balance, Under the card terms, it <cite index="53-4">is not redeemable for cash (except as required by law)</cite>

Cancelled Arco but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Arco, treat it as not cancelled. Email support@marathonrewards.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Arco’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Arco plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Arco charges again.

How Arco will try to keep you

Arco may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “The station stalls a pump-fault refund by saying a technician will check the pump and they'll call you back”
You say: One BBB complainant said the manager <cite index="12-10">said he'd contact me when the technician comes and of course, never contacted me.</cite> Don't wait. Email Marathon customer relations with your receipt, the pump number, the time, and photos. If they don't fix it, dispute the charge with your card issuer.
They’ll say: “The station says the hold is just 'how our system works' and keeps the money”
You say: One Bogleheads user was charged $200 for $100 of fuel and was told <cite index="10-12">this is how their system works.</cite> If the hold settles for more than you actually bought, ask for the difference back in writing, then file a chargeback.
They’ll say: “Unused rewards are forfeited when you close your account”
You say: The terms say <cite index="19-9">You will lose any outstanding Marathon ARCO Rewards or vouchers.</cite> Redeem your balance at the pump before you delete the account.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Arco has ~45 days to defend.

Delete your Arco account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Arco’s account settings, email support@marathonrewards.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Arco

ARCO Rewards is run by Marathon Petroleum as **Marathon ARCO Rewards**. The terms let you close it at any time: <cite index="19-7,19-8">You may deactivate your account through the Marathon ARCO Rewards app or online at https://app.marathonrewards.com/delete-account. You can also contact Marathon ARCO Rewards Support at support@marathonrewards.com or 1-855-920-3988 for assistance terminating your account.</cite> If you email, include the mobile number on the account, since that's how support finds you. Keep any confirmation as proof.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Arco refund guide. Need a human for something else entirely? The Arco contact guide lists every channel that actually answers.