Is there a cancellation fee for APCOA?

There's no flat cancellation fee, but season-ticket refunds are calculated **pro-rata less an administration charge**, so you won't get the full unused balance back. For part-used monthly or quarterly tickets there's no refund at all for the remaining days. Flexi-Pass permits are non-refundable once used. Daily app tickets have no cancellation fee but are only refundable before the session begins.

Can I cancel my APCOA Connect AutoPay?

AutoPay automatically takes payment using your saved details once registered, so to stop it you should remove your payment details/AutoPay registration in your APCOA Connect account and confirm no active sessions remain. Because it operates as a continuous payment authority, you can also instruct your **bank or card provider to cancel the recurring authority** directly if you want a guaranteed stop. Keep written confirmation until you've verified no further charges appear.

How do I appeal an APCOA parking charge notice?

Appeals must be made **in writing**, APCOA does not accept appeals by phone or email. Use the secure online appeals portal or write to the address on your notice **within 28 days** of the date of issue, quoting the PCN/ECN reference and your vehicle registration. For a private Parking Charge Notice, consumer forums widely advise not to pay but not to ignore it, and to escalate to the independent appeals scheme (POPLA/IAS) if the operator rejects your appeal.

How do I contact APCOA customer service?

For refunds, email **csc.refunds@apcoa.com**; for season tickets, **Finance.seasontickets@apcoa.com** or your account at seasontickets.apcoa.co.uk. General queries can use the live chat in the help centre (roughly Mon, Fri 8am, 8pm, Sat 9am, 5pm) or the contact form. Complaints go to the UK Customer Complaints Team at PO Box 815, Wigan WN1 9WX. Note reviewers frequently say live chat just redirects to the website, so email creates a better paper trail.

Will I still be charged after I cancel my season ticket?

You can be. APCOA's terms say that if you don't give the required **one calendar month's notice**, any Direct Debit or continuous payment authority continues to be collected and the ticket renews. To be safe, serve written notice via seasontickets.apcoa.co.uk or Finance.seasontickets@apcoa.com **and** cancel the Direct Debit/CPA with your bank so no further payments can be taken while the notice period runs.

Can I cancel an APCOA booking via the app or only the website?

It depends on the product and country. Season tickets can be cancelled in your online account at seasontickets.apcoa.co.uk or by email. In some markets (e.g. Germany) online cancellation only works if you bought optional 'Cancellation protection', otherwise you can only rebook. For daily UK app sessions there's no self-service cancel button, you email csc.refunds@apcoa.com, and only before the session has started.

How to Cancel APCOA Parking.

Here's the fastest way to cancel APCOA Parking and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, web-search

The fastest way

APCOA has no single subscription to cancel, it depends on the product. For a Season Ticket, cancel online at seasontickets.apcoa.co.uk or email Finance.seasontickets@apcoa.com (one calendar month's notice on monthly/quarterly tickets). For daily/app refunds, email csc.refunds@apcoa.com with your booking reference, vehicle registration and car park location.

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Cancelling a APCOA Parking order by email

Email the verified address
Finance.seasontickets@apcoa.com, yoink-verified working email for APCOA Parking (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi APCOA Parking team,

I'd like to cancel my recent APCOA Parking order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

APCOA Parking plans you can cancel

Daily / App Parking (APCOA Connect)
Pay-as-you-go per session via APCOA Connect app, IVR or SMS. No ongoing subscription unless AutoPay is registered.
Weekly Ticket
Sold at a discounted rate; contact Customer Support immediately to cancel.
Monthly / Quarterly Season Ticket (recurring)
One calendar month notice required in writing or via online account. If notice not given, existing Direct Debit / CPA continues to be collected.
Annual Season Ticket
Cancel via seasontickets.apcoa.co.uk account or by emailing Finance.seasontickets@apcoa.com.
Flexi-Pass
Discount product with minimum-visit commitment; contact the Customer Service Centre to cancel shortly after issue.

APCOA Parking’s refund policy

APCOA's refund treatment depends on the product. For daily app tickets, a refund is only possible if you request it before the session starts or while attempting (and failing) to park, later requests are refused because usage can't be verified. Season-ticket refunds are calculated pro-rata minus an administration fee, but there's no refund for the remaining days of a partly-used month. Flexi-Pass permits are non-refundable once used. Refund requests go to csc.refunds@apcoa.com with your booking reference, vehicle registration and car park location.

“Refunds will be pro-rata, less an administration charge starting two working days after the email request.”
, APCOA Parking terms

Pro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated APCOA Parking refund guide , same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling APCOA Parking

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a daily-ticket refund after the parking day, APCOA states refunds made later in the day or at a later date cannot be honoured because it cannot determine whether the parking was used.
✕ Cancelling a recurring season ticket without giving one calendar month's notice, Terms state that if the required notice period isn't given, any Direct Debit or CPA in place continues to be collected and the permit renews.
✕ Appealing a Parking Charge Notice by phone or email, APCOA only accepts appeals in writing via the secure online portal or by post within 28 days; phone and email appeals are not accepted.
✕ Relying on live chat to process a refund, Reviewers report the live chat agents simply redirect to the website and end the chat rather than processing refunds.
✕ Expecting a refund when a car park is full or a space isn't available, APCOA states it cannot guarantee spaces and cannot refund sessions purchased where a space is not available.

How APCOA Parking will try to keep you

APCOA Parking may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Daily/app refund refused as 'usage cannot be verified'”
You say: Provide contemporaneous evidence: app confirmation screenshot, timestamped bank statement, and photos of full/broken machines. If you were double-charged or pushed into a higher tariff by app failures, state that clearly, reviewers report APCOA reversing duplicate charges (e.g. accidental double drop-offs at Heathrow) once evidence is shown. Email csc.refunds@apcoa.com.
They’ll say: “Season ticket 'one calendar month notice' delays your exit”
You say: Serve written notice immediately via seasontickets.apcoa.co.uk AND email Finance.seasontickets@apcoa.com so the notice clock starts, and separately cancel the Direct Debit / Continuous Payment Authority with your bank to stop further collection, you have the right to cancel a CPA directly with your bank.
They’ll say: “Complaint or refund email ignored”
You say: Escalate in writing to the UK Customer Complaints Team (PO Box 815, Wigan WN1 9WX) and reference APCOA's own Customer Complaints Policy. If still unresolved, escalate to the operator's Accredited Trade Association appeals scheme (BPA / POPLA for a Parking Charge Notice) or the CEO's office. As a UK consumer you can also raise a Section 75 or chargeback claim with your card provider.
They’ll say: “Live chat deflects you to the website”
You say: Put your request in writing to a monitored mailbox (csc.refunds@apcoa.com for refunds, tpreviews@apcoa.com for review escalations) rather than relying on chat, a written trail with your booking reference, VRM and location is what actually gets refunds processed.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of APCOA Parking’s own policy.
Consumer Rights Act 2015
Services must be as described.
If APCOA Parking’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; APCOA Parking has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. APCOA Parking must honour it regardless of where they’re headquartered.

Common questions about cancelling APCOA Parking

Log into your account at **seasontickets.apcoa.co.uk** and cancel there, or email **Finance.seasontickets@apcoa.com** with your account name, season-ticket number, the reason and the date you want to cancel from. For monthly or quarterly recurring tickets you must give **one calendar month's notice**, if you don't, any Direct Debit or continuous payment authority keeps being collected. There's no refund for the unused days of a part-used month, so time your notice to the end of a billing period.