How do I get a refund from APCOA?

Email **csc.refunds@apcoa.com** and include your **booking reference number, vehicle registration and car park location**. For daily tickets a refund is only possible if you request it *before* the session starts or at the time you're attempting (and failing) to park, later requests are refused because APCOA says it can't verify whether parking was used. Season-ticket refunds are pro-rata minus an administration charge, starting two working days after your email request.

Is there a cancellation fee for APCOA?

There's no flat cancellation fee, but season-ticket refunds are calculated **pro-rata less an administration charge**, so you won't get the full unused balance back. For part-used monthly or quarterly tickets there's no refund at all for the remaining days. Flexi-Pass permits are non-refundable once used. Daily app tickets have no cancellation fee but are only refundable before the session begins.

I was charged twice by APCOA, how do I get my money back?

Double charges are a common complaint, often from re-entering a drop-off zone or the app doubling a payment. Email **csc.refunds@apcoa.com** (or reply to a Trustpilot response at **tpreviews@apcoa.com**) with your booking reference, VRM, location and a bank statement showing both charges. Reviewers report APCOA reversing genuine duplicate charges, for example second drop-offs at Heathrow, once evidence is supplied. Keep every confirmation screenshot as proof.

Can I cancel my APCOA Connect AutoPay?

AutoPay automatically takes payment using your saved details once registered, so to stop it you should remove your payment details/AutoPay registration in your APCOA Connect account and confirm no active sessions remain. Because it operates as a continuous payment authority, you can also instruct your **bank or card provider to cancel the recurring authority** directly if you want a guaranteed stop. Keep written confirmation until you've verified no further charges appear.

How do I appeal an APCOA parking charge notice?

Appeals must be made **in writing**, APCOA does not accept appeals by phone or email. Use the secure online appeals portal or write to the address on your notice **within 28 days** of the date of issue, quoting the PCN/ECN reference and your vehicle registration. For a private Parking Charge Notice, consumer forums widely advise not to pay but not to ignore it, and to escalate to the independent appeals scheme (POPLA/IAS) if the operator rejects your appeal.

What if APCOA ignores my cancellation or refund request?

Escalate in writing to the **UK Customer Complaints Team, APCOA Parking (UK) Ltd, PO Box 815, Wigan WN1 9WX**, or use the online complaints form, citing APCOA's own Customer Complaints Policy. If a Direct Debit keeps being taken, cancel the mandate with your bank. UK cardholders can pursue a chargeback or a Section 75 claim on a credit card. Reviewers have escalated unresolved refunds to Money Claim Online (MCOL) and the BPA as a last resort.

Can I get a refund if the car park was full?

Generally no. APCOA states it cannot guarantee spaces at any location and **cannot refund sessions purchased where a space is not available**. For weekly tickets, no refund is given if the car park is full because the remaining days still equal more value than paid. The practical advice APCOA gives is to buy your session only once you're on site and know a space is available.

How do I contact APCOA customer service?

For refunds, email **csc.refunds@apcoa.com**; for season tickets, **Finance.seasontickets@apcoa.com** or your account at seasontickets.apcoa.co.uk. General queries can use the live chat in the help centre (roughly Mon, Fri 8am, 8pm, Sat 9am, 5pm) or the contact form. Complaints go to the UK Customer Complaints Team at PO Box 815, Wigan WN1 9WX. Note reviewers frequently say live chat just redirects to the website, so email creates a better paper trail.

Will I still be charged after I cancel my season ticket?

You can be. APCOA's terms say that if you don't give the required **one calendar month's notice**, any Direct Debit or continuous payment authority continues to be collected and the ticket renews. To be safe, serve written notice via seasontickets.apcoa.co.uk or Finance.seasontickets@apcoa.com **and** cancel the Direct Debit/CPA with your bank so no further payments can be taken while the notice period runs.

Can I cancel an APCOA booking via the app or only the website?

It depends on the product and country. Season tickets can be cancelled in your online account at seasontickets.apcoa.co.uk or by email. In some markets (e.g. Germany) online cancellation only works if you bought optional 'Cancellation protection', otherwise you can only rebook. For daily UK app sessions there's no self-service cancel button, you email csc.refunds@apcoa.com, and only before the session has started.

REFUND GUIDE

How to Get a APCOA Parking Refund.

APCOA Parking refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against APCOA Parking’s own Terms · UK, US, and EU rights covered below

The short answer

APCOA's refund treatment depends on the product. For daily app tickets, a refund is only possible if you request it before the session starts or while attempting (and failing) to park, later requests are refused because usage can't be verified. Season-ticket refunds are calculated pro-rata minus an administration fee, but there's no refund for the remaining days of a partly-used month. Flexi-Pass permits are non-refundable once used. Refund requests go to csc.refunds@apcoa.com with your booking reference, vehicle registration and car park location.

Or let yoink chase the refund.

30 seconds to set up. yoink emails APCOA Parking, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What APCOA Parking actually says

“Refunds will be pro-rata, less an administration charge starting two working days after the email request.”
, verbatim from APCOA Parking’s terms

Pro-rata refund: yes

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with APCOA Parking for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any APCOA Parking subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail APCOA Parking can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, APCOA Parking has ~45 days to defend. Works regardless of where APCOA Parking is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a APCOA Parking charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If APCOA Parking is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The APCOA Parking refund email

Email the right address
Use csc.refunds@apcoa.com, the route yoink has verified actually gets read for APCOA Parking.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi APCOA Parking team,

I'm requesting a refund for my APCOA Parking order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below, Section 75 is the next stop.

Refund FAQ for APCOA Parking

Log into your account at **seasontickets.apcoa.co.uk** and cancel there, or email **Finance.seasontickets@apcoa.com** with your account name, season-ticket number, the reason and the date you want to cancel from. For monthly or quarterly recurring tickets you must give **one calendar month's notice**, if you don't, any Direct Debit or continuous payment authority keeps being collected. There's no refund for the unused days of a part-used month, so time your notice to the end of a billing period.