Si cancelo Amazon Prime, ¿me devuelven el dinero?

Yes, in one clear case: Amazon's own help page says paying members who have **not used any benefits** in the current membership period qualify for a **full refund of that period**, processed in **three to five business days**. If you did use benefits (a Prime delivery, a Prime Video stream, Prime Music or Reading), a monthly membership simply runs to the end of the paid month. Annual members can still ask support for a refund of the unused remainder, this is normally granted by chat or phone rather than automatically, so ask for it explicitly and get a case reference.

¿Cómo cancelo la prueba gratis de Amazon Prime antes de que me cobren?

Open the Prime page in your account and check the renewal date shown for your trial, that's the day the card gets charged (typically 30 days after sign-up). Choose **End membership** and, when offered, the option that keeps the benefits until the trial's last day rather than one that converts you. Cancelling a trial does not shorten it: you keep the free access until the end date and simply aren't billed. Do it at least 24 hours before the renewal date, because payment authorisations can be taken on the date itself.

¿Hay algún cargo por cancelar Amazon Prime?

No. There is no cancellation fee, no minimum term and no exit penalty on Amazon Prime, the monthly plan (99 MXN) and the annual plan (899 MXN) can both be ended at any time from account settings. The only money at stake is whatever you've already paid: unused periods are refundable, used ones generally are not. Watch out for the separate **ad-free Prime Video add-on (+50 MXN/month)**, which is billed on top of the membership and must be removed separately, cancelling Prime does not necessarily stop other Prime Video Channels subscriptions.

Me cobraron Amazon Prime sin mi autorización, ¿qué hago?

Cancel first, then dispute the charge in writing. Say clearly that you never knowingly enrolled and ask for a refund of **every** period charged, not just the latest one. This is documented behaviour: the FTC alleged Amazon enrolled consumers in Prime without clear consent while making cancellation deliberately difficult, and named three Prime executives in its amended complaint. If chat or phone stalls, escalate by email to **cs-escalations@amazon.com** or **ecr-replies@amazon.com** (executive customer relations) with dates, amounts and the last four digits of the card, then raise a chargeback with your bank.

¿Puedo pausar mi membresía de Amazon Prime en lugar de cancelarla?

The cancel flow does surface pause-style and 'remind me later' options, but they are retention tools, not cancellations, guides specifically warn that choosing pause instead of cancel leaves the membership active and the renewal date unchanged. If your goal is to stop being billed, take the End membership path to the final confirmation screen. A genuine downgrade alternative is switching an annual plan to monthly at renewal, which cuts the size of each charge without ending the account. Always reload the Prime page afterwards: no renewal date means it's really cancelled.

¿Pierdo Prime Video, Prime Reading y mis envíos gratis al cancelar?

You keep everything until the end date shown on the confirmation screen, then lose the membership perks: free/fast delivery, Prime Video's included catalogue, Amazon Music Prime, Prime Reading, Prime Gaming and Prime Day access. Orders already placed and shipped are unaffected. Two things survive cancellation: films and TV you **bought** stay in your library, and paid Prime Video Channels such as Paramount+ keep billing after your Prime membership ends, Amazon states these continue and must be cancelled separately under Memberships & subscriptions. Downloaded Prime Reading titles stop working once access lapses.

¿Cómo cancelo Amazon Prime desde la app?

In the Amazon shopping app, open the menu, then **Account > Prime** (or Memberships & subscriptions) and follow **Manage membership > End membership**. The app funnels you into the same multi-step web flow, and on smaller screens the 'continue to cancel' links are easy to miss, many people find the desktop site at `amazon.com.mx/gp/primecentral` faster. One exception: if you signed up for Prime inside **Google Play** on Android, Amazon says you must cancel through Google's subscription settings, because the billing relationship is with Google, not Amazon.

Why am I still being charged after cancelling Amazon Prime?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Amazon Prime account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Amazon Prime in 4 Clicks.

Q: Does Amazon Prime charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Amazon Prime and what to expect.

Last verified yesterday · data refreshes daily · sources: contact, terms, web-search

The fastest way

Cancel Amazon Prime online: Account > Prime > Manage membership > End membership at amazon.com.mx/gp/primecentral, clicking through the retention screens. There is no email cancellation route; phone +1-888-280-4331 is the backup. Unused members get a full refund in 3-5 business days. Escalate stalled refunds to cs-escalations@amazon.com, subject 'Prime cancellation + refund request'.

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Every way to cancel Amazon Prime

Phone: Call +1-888-280-4331 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: www.amazon.com.mx/gp/primecentral
Email: Amazon Prime doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Cancellation takes effect at the end of the paid period, so cancel before the renewal date shown on the Prime page, a full refund is only automatic if no Prime benefit was used in that period. Trials bill on day 30 unless cancelled first.

The email that backs it up

Amazon Prime won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
cs-escalations@amazon.com, the standard route for Amazon Prime.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Amazon Prime team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Amazon Prime plans you can cancel

Amazon Prime Monthly
Cancellable any time from account settings; ends at the close of the paid month unless benefits were unused.
MXN 99.00/mo
Amazon Prime Annual
Same online flow; annual members who cancel mid-term usually have to contact support to get the unused portion back.
MXN 899.00/yr
Prime Video ad-free add-on
Add-on sits on top of the base membership and must be removed separately from the Prime Video settings; cancelling it does not cancel Prime.
MXN 50.00/mo

What happens to what you’ve already paid

The refund rule that matters here is for the PRIME MEMBERSHIP charge itself: if you (or anyone on your account) used no Prime benefits during the current paid period, cancelling gets you a full refund of that period, processed in three to five business days. If you did use benefits, monthly members simply run to the end of the paid month, while annual members can ask support for the unused remainder of the year, that pro-rata refund is usually granted by chat or phone, not automatically. Separate charge types follow different rules: individual orders are refunded through the returns/refunds flow per item, and Prime Video rentals, purchases and Channels (Paramount+, etc.) are billed and refunded separately and keep running after Prime ends. The ad-free Prime Video add-on has no documented refund window of its own.

“Los miembros de pago que no hayan usado sus beneficios son elegibles para un reembolso completo del periodo de membresía actual. Amazon procesará el reembolso en tres a cinco días hábiles.”
, Amazon Prime terms

Pro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Amazon Prime refund guide , same data, but framed around the policy + escalation paths.

Does Amazon Prime charge a cancellation fee?

We found no cancellation fee in Amazon Prime’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Amazon Prime

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing a support address to cancel, Amazon Mexico's customer-service hub only offers self-service, chat and phone ('Contacta a nuestro servicio de atención al cliente por teléfono o chat'); no consumer cancellation mailbox is published, so email is a paper trail and a refund-escalation lever, not a cancellation channel.
✕ Choosing 'Pause' or 'Remind me later' in the cancel flow, The retention screens offer pause/reminder options that leave the membership active, guides warn to click the cancel/end-membership option rather than pause.
✕ Deleting the Amazon app or removing your saved card, Membership renewal is tied to the account, not the app or a single card; Amazon retries payment and the membership stays live, which is how surprise renewals happen.
✕ Cancelling on Amazon when you subscribed via a third party (Google Play, or an ISP bundle such as Totalplay), Amazon's help page states that Google Play sign-ups must cancel through Google's subscription services and that memberships tied to another company's service must be cancelled with that company; ISP terms confirm the bundle is cancelled through the carrier's call centre.
✕ Assuming a refund lands automatically after you cancel, Users report cancelling and never seeing money back until they explicitly asked customer service for the refund; the auto-refund only fires cleanly in the unused-benefits case.

Cancelled Amazon Prime but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Amazon Prime, treat it as not cancelled. Email cs-escalations@amazon.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Amazon Prime’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Amazon Prime charges again.

How Amazon Prime will try to keep you

Amazon Prime may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “A multi-screen cancellation funnel (internally documented as 'Project Iliad') that adds steps to reduce cancellations, reported to have cut cancellations by 14% in 2017.”
You say: Expect three to four screens after 'End membership'. Keep clicking the small text link that continues cancelling, and stop only when the page states the exact date your benefits end. Screenshot that confirmation page.
They’ll say: “Benefit-loss framing: screens list everything you'll lose (free shipping, Prime Video, Music, Reading, Gaming) before letting you continue, the Norwegian Consumer Council described Amazon as manipulating users through wording and graphic design.”
You say: The benefit list is a delay tactic, not a decision. Note that you keep any delivery already in transit, and that Prime Video Channels subscriptions carry on separately, then continue to cancel.
They’ll say: “Pause / 'remind me before renewal' offers presented alongside the cancel option.”
You say: Pausing keeps the membership alive and the renewal date intact. Only the 'End membership'/'Cancel membership' path stops billing, verify by reloading the Prime page and checking that no renewal date is shown.
They’ll say: “Refund only offered when you push a live agent: members report calling after an annual renewal and having the charge refunded, whereas the online flow just schedules the end date.”
You say: If you were just renewed, don't accept 'your membership runs until…'. Ask in writing or on the call for a refund of the unused period, cite the unused-benefits rule and the 3-5 business day processing time, and request a case ID.
They’ll say: “Enrolment friction: the FTC alleged Amazon signed people up for Prime without clear consent and made cancelling deliberately hard, naming three Prime executives.”
You say: If the charge appeared without you knowingly subscribing, say so explicitly and ask for a full refund of every unauthorised period, not just the latest one, non-consensual enrolment is documented behaviour, not your error.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Amazon Prime has ~45 days to defend.

Rights in other regions (United States)

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Amazon Prime to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Delete your Amazon Prime account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Amazon Prime’s account settings, email cs-escalations@amazon.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Amazon Prime

Sign in and go to **Account & Lists > Prime > Manage membership**, then choose **End membership** (`amazon.com.mx/gp/primecentral`). Amazon then shows several retention screens, benefit reminders, a pause offer and a final confirmation, so keep selecting the option that continues cancelling until you see the date your benefits end. Screenshot that page. If you can't reach the flow, request a callback or chat from the Customer Service hub, or call **+1-888-280-4331**. There is no email address that will cancel for you; email is only useful for chasing a refund afterwards.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Amazon Prime refund guide. Need a human for something else entirely? The Amazon Prime contact guide lists every channel that actually answers.

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