How long do I have to return something to AliExpress?

Under Buyer Protection, open a return or refund request within **15 days of delivery** from **My Orders → Returns/refunds**. In the EU, EEA and UK, AliExpress's terms also confirm a **14-day right of withdrawal** for change-of-mind returns; AliExpress says the buyer pays return postage. Some listings also offer free or domestic returns. These must be unused and in the original packaging. Check the listing's return badge before you buy.

Does AliExpress have a phone number?

**No.** AliExpress doesn't run a general customer support hotline. Numbers on unofficial sites contradict each other, and the US Alibaba office line is reported as automated only. To reach a person, go to **Help Center → Eva bot → 'Chat with agent'** in the app or on the website. Have your order number, tracking number, photos and seller messages ready.

How to reach AliExpress customer service?

Start with the dispute on the order page: **My Orders → the order → Returns/refunds**. That's where AliExpress makes refund decisions. For anything else, open the **Help Center**, go through the Eva bot and ask for a live agent. For a written record, AE_customerservice@aliexpress.com is reported as a fallback, but expect to be sent back to the dispute flow. Always quote your order ID and dispute number.

Can I cancel an AliExpress order after it ships?

Once an order has shipped, the cancel button usually disappears. Instead, wait for the item, or for the delivery estimate to pass, then open a **Returns/refunds** request. Choose *Item not received* or *Not as described*, depending on what happened. If the seller doesn't agree within about 5 days, tap **Escalate to AliExpress**. Before it ships, you can normally cancel from **My Orders**, and the refund goes back to your original payment method.

How do I complain to AliExpress?

AliExpress doesn't publish a dedicated complaints email. Put a formal complaint through the **Help Center / live chat** or the no-login complaints portal linked in the site footer. Write 'Formal complaint' at the top, then give your order number, what went wrong and the outcome you want. Keep copies. If that fails, your options are a card chargeback or Section 75 claim, then consumer-protection bodies or small claims.

Is there an ombudsman for AliExpress?

AliExpress isn't covered by a dedicated ombudsman, like most online retailers. If a refund or faulty-goods complaint isn't resolved through the dispute process, escalate through your **card issuer** (chargeback, or Section 75 for UK credit cards over £100). After that, contact your local consumer-protection body. EU regulators have previously obtained commitments from AliExpress to respect the 14-day withdrawal right and the 2-year guarantee.

Will a chargeback get my AliExpress account banned?

Treat a chargeback as a **last resort**. Use it only after the in-platform dispute and escalation have failed, or when AliExpress denies a clearly valid claim. Running a chargeback and an open dispute at the same time can confuse both processes. Gather the dispute decision, screenshots, tracking and photos first, because your bank will ask for them. Card issuers typically process chargebacks in about 5 to 10 business days.

Why am I still being charged after cancelling AliExpress?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my AliExpress account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel an AliExpress Order Before It Ships.

Q: Does AliExpress charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel AliExpress and what to expect.

Last verified today · data refreshes daily · sources: homepage, pricing, terms, page-emails, web-search

The fastest way

AliExpress has no subscription. Cancel an unshipped order in My Orders. If it has shipped, open 'Returns/refunds', upload photos or video, and escalate to AliExpress if the seller refuses or ignores you within 5 days. Decisions take about 7 to 15 days. Email can't cancel an order; for a paper trail, write to AE_customerservice@aliexpress.com with the subject 'Refund dispute, Order [number]'.

Or let yoink do it for you.

30 seconds. AI emails AliExpress, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Cancelling a AliExpress order by email

AliExpress won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
AE_customerservice@aliexpress.com, yoink-verified working email for AliExpress (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi AliExpress team,

I'd like to cancel my recent AliExpress order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

These rules cover one-off marketplace orders only. AliExpress has no membership or subscription charge. Buyer Protection covers items that never arrive or don't match the listing. You usually have about 15 days after delivery is confirmed to open a refund request, and up to roughly 90 days from dispatch if the parcel never arrives; the countdown on each order page is the deadline that applies. EU/EEA/UK buyers also have a 14-day right to withdraw for any reason (AliExpress says the buyer pays return postage) and a 2-year legal guarantee against faults. Approved refunds take about 3 to 20 business days to reach your card.

“Your main EU/EEA/UK statutory rights include, among others, (i) withdrawal rights within 14 days; (ii) a minimum 2-year legal conformity guarantee right”
, AliExpress terms

15-day cancellation window

Asking specifically for money back, not just a cancellation? See the dedicated AliExpress refund guide , same data, but framed around the policy + escalation paths.

Does AliExpress charge a cancellation fee?

We found no cancellation fee in AliExpress’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling AliExpress

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling an AliExpress customer service phone number, AliExpress has no general support hotline. The 'official' numbers on auto-generated AliExpress wiki pages contradict each other, and the US Alibaba office line (+1 408 785 5580) is reported as automated only, with no option to reach a person.
✕ Emailing dataprotection.ae@aliexpress.com about a refund or delivery problem, This inbox handles data-protection requests. AliExpress doesn't handle delivery or product issues by email; disputes go through the order page and live chat.
✕ Pressing 'Confirm receipt' before checking the item, Confirming delivery starts the short 15-day dispute window and ends the longer protection period early.
✕ Opening a dispute after the Buyer Protection countdown expires, Once the window closes you can't open a dispute, and a closed dispute can't be reopened. Each order allows only one dispute.
✕ Negotiating with a seller by outside email or messaging, AliExpress only acts on evidence submitted through the order's dispute page. Outside emails asking you to cancel a dispute are a known phishing tactic.
✕ Waiting for the seller to 'please wait' before escalating, Sellers often stall until protection runs out. Opening a dispute before the deadline pauses the timer.

Cancelled AliExpress but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from AliExpress, treat it as not cancelled. Email AE_customerservice@aliexpress.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on AliExpress’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if AliExpress charges again.

How AliExpress will try to keep you

AliExpress may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “The seller stalls ('dear friend, please wait') while your Buyer Protection countdown runs down”
You say: Open the Returns/refunds request now, even if you're still waiting. An open dispute pauses the protection timer. If the seller rejects it or stays silent for 5 days, tap 'Escalate to AliExpress'.
They’ll say: “The seller offers a small partial refund to close the case”
You say: Decline if the item is unusable or never arrived. Reply in the dispute that you want a full refund under Buyer Protection, upload your photo or video evidence, and escalate so an AliExpress case worker decides.
They’ll say: “Automated 'order dispute ended' emails and copy-paste replies that don't address the evidence”
You say: Reply in live chat with the order ID and dispute number. Ask for a supervisor or a Tier 2 review, because front-line agents have limited refund authority. Buyers report needing to ask several times.
They’ll say: “Asking for costly inspection reports for faulty goods after the protection period ends”
You say: If you're in the EU, EEA or UK, cite AliExpress's own consumer terms, which acknowledge a minimum 2-year legal conformity guarantee that applies regardless of the Buyer Protection window.
They’ll say: “Refusing a refund after a return fails because of the address AliExpress supplied”
You say: Attach the return label and address AliExpress gave you, plus courier tracking. If it still isn't fixed, file a card chargeback, or a Section 75 claim if you paid by UK credit card.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; AliExpress has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of AliExpress’s own policy.
Consumer Rights Act 2015
Services must be as described.
If AliExpress’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. AliExpress must honour it regardless of where they’re headquartered.

Delete your AliExpress account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in AliExpress’s account settings, email AE_customerservice@aliexpress.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling AliExpress

Usually **about 15 days after delivery is confirmed**. If the parcel never arrives and you haven't confirmed receipt, protection generally runs up to about **90 days from dispatch**. Shorter windows can apply to fast Choice orders. The countdown on your order page is the deadline that counts. Open the request before it hits zero, because an open dispute pauses the timer. Don't press 'Confirm receipt' until you've checked the item, since that starts the short clock.

Money-back questions (windows, pro-rata, chargebacks) are covered in the AliExpress refund guide. Need a human for something else entirely? The AliExpress contact guide lists every channel that actually answers.