Does AliExpress have a customer service email?

Yes, AE_customerservice@aliexpress.com is the address that reaches AliExpress. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.

How do I get a human at AliExpress?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if AliExpress doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact AliExpress Customer Service.

The fastest route into AliExpress is their online account flow. Every working channel below, and what to include so you only have to ask once.

Last verified today · data refreshes daily · sources: homepage, pricing, terms, page-emails, web-search

The short answer

To contact AliExpress customer service, email AE_customerservice@aliexpress.com. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

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Every way to contact AliExpress

Email: Email AE_customerservice@aliexpress.com, the address yoink has verified actually gets read for AliExpress. Slower than phone or chat, but everything is in writing.

Every AliExpress email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

General support: AE_customerservice@aliexpress.com
General support: support@aliexpress.com
General inbox: enforcementenquiry@alibaba-inc.com
General support: support@alibaba.com

What to include so you only ask once

The account email AliExpress knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi AliExpress team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting AliExpress to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel AliExpress, every channel, the retention script they’ll run, and the email that ends it.
How to get a AliExpress refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting AliExpress

**No.** AliExpress doesn't run a general customer support hotline. Numbers on unofficial sites contradict each other, and the US Alibaba office line is reported as automated only. To reach a person, go to **Help Center → Eva bot → 'Chat with agent'** in the app or on the website. Have your order number, tracking number, photos and seller messages ready.