Is Adventure Golf at Excel Tennis Bath a subscription?

No. Adventure Golf is an **18-hole pay-and-play course** at the Royal Pavilion, Royal Victoria Park in Bath, sold as one-off online bookings. There's no monthly membership for the mini-golf course itself, so nothing auto-renews and there's nothing to 'unsubscribe' from. If you spot a recurring charge from Excel Tennis Bath, that's likely a coaching block or court hire — contact hello@exceltennisbath.co.uk to query it.

Can I get a refund if it rains during my Adventure Golf round?

The site doesn't publish a wet-weather policy. As a general rule, UK adventure golf venues will offer a **reschedule or rain-check voucher** rather than a cash refund if you've already started playing, and a full refund if the course was closed before your slot began. Email hello@exceltennisbath.co.uk with your booking reference and the weather conditions to ask — keep screenshots of the Met Office forecast as evidence.

What is the cancellation policy for Excel Tennis Bath Adventure Golf?

Excel Tennis Bath links to an 'Adventure Golf T&Cs' page in its site footer but does not surface a refund window in plain text on the public pages we reviewed. Treat it as a standard small-venue booking: cancel by email or phone as early as you can, quote your booking reference, and ask explicitly for a refund to the original card rather than venue credit.

How do I contact Excel Tennis Bath?

Excel Tennis Bath lists a single contact channel for all queries — coaching, court hire and Adventure Golf: **hello@exceltennisbath.co.uk** and **01225 425066**. The venue is at Royal Pavilion, Royal Victoria Park, Bath, BA1 2NR. Opening hours are weekdays 9am–9pm/10pm and weekends 9am/10am–7pm depending on season, so email outside those hours and expect a reply the next operating day.

Can I reschedule my mini golf booking instead of cancelling?

Rescheduling isn't documented as a self-serve option, but it's usually the venue's preferred outcome over issuing a refund. Email hello@exceltennisbath.co.uk with your booking reference and two or three alternative dates — small independent venues are typically flexible if you give more than 24 hours' notice. If they can't accommodate your alternatives, push for a refund rather than an open-ended credit.

What if Excel Tennis Bath ignores my cancellation email?

Resend the email after two working days with 'SECOND REQUEST' in the subject line and CC any second address you have. If still ignored, raise a **chargeback** with your card issuer citing 'services not received' (Visa/Mastercard rules give you up to 120 days from the booking date). UK customers paying by credit card on bookings over £100 also have **Section 75** protection against the card issuer.

Can I cancel an Adventure Golf booking in the app?

There is no Excel Tennis Bath app — bookings are made through the **'Book Mini Golf'** link on exceltennisbath.co.uk. Cancellations therefore can't be made through an App Store or Google Play subscription screen. Use email (hello@exceltennisbath.co.uk) or phone (01225 425066) and keep the written confirmation as proof for any future chargeback.

UNRATED TO CANCEL

How to Cancel an Adventure Golf Booking.

Adventure Golf typically charges £15 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 3 sources cited

The fastest way

Adventure Golf at Excel Tennis Bath is a pay-per-round walk-up/online booking, not a subscription. To cancel or reschedule a booking, email hello@exceltennisbath.co.uk (subject: 'Booking cancellation + refund request — [booking ref]') or call 01225 425066. No published refund window; responses typically within 1-2 business days.

£15 (one-off)typical charge

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The 4-step cancellation

Email the verified address
hello@exceltennisbath.co.uk — yoink-verified working email for Adventure Golf (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Adventure Golf team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What doesn’t work for cancelling Adventure Golf

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a 'subscription' in an account dashboard — Adventure Golf is sold as individual bookings, not a recurring plan, so there is no subscription to cancel.
✕ Disputing through an app store — Bookings are taken via the venue's own website, not via an iOS/Android app billed by Apple or Google.
✕ Turning up on the day to ask for a refund without notice — Small independent venues typically decline same-day no-show refunds; advance email/phone notice is required.

How Adventure Golf will try to keep you

Adventure Golf may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to reschedule instead of refund”
You say: Thanks, but I'm unable to rebook within a usable window — please process a refund to the original payment method under the Consumer Rights Act.
They’ll say: “Cite weather as 'non-refundable' for outdoor course”
You say: The course was closed/unsafe at my booked slot, so the service wasn't provided as agreed — I'm requesting a full refund, not a credit.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Adventure Golf to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Adventure Golf to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Adventure Golf’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Adventure Golf’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Adventure Golf must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Adventure Golf’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Adventure Golf has ~45 days to defend.

Common questions about cancelling Adventure Golf

Email **hello@exceltennisbath.co.uk** or call **01225 425066** with your booking reference, name and date. Adventure Golf at Excel Tennis Bath is a pay-per-round booking taken through their website, not a subscription, so there's no self-serve cancel button — the venue handles cancellations manually. Contact them as far in advance as possible to maximise your chance of a refund or free reschedule.