Is Adventure Golf at Excel Tennis Bath a subscription?

No. Adventure Golf is an **18-hole pay-and-play course** at the Royal Pavilion, Royal Victoria Park in Bath, sold as one-off online bookings. There's no monthly membership for the mini-golf course itself, so nothing auto-renews and there's nothing to 'unsubscribe' from. If you spot a recurring charge from Excel Tennis Bath, that's likely a coaching block or court hire, contact hello@exceltennisbath.co.uk to query it.

Can I get a refund if it rains during my Adventure Golf round?

The site doesn't publish a wet-weather policy. As a general rule, UK adventure golf venues will offer a **reschedule or rain-check voucher** rather than a cash refund if you've already started playing, and a full refund if the course was closed before your slot began. Email hello@exceltennisbath.co.uk with your booking reference and the weather conditions to ask, keep screenshots of the Met Office forecast as evidence.

What is the cancellation policy for Excel Tennis Bath Adventure Golf?

Excel Tennis Bath links to an 'Adventure Golf T&Cs' page in its site footer but does not surface a refund window in plain text on the public pages we reviewed. Treat it as a standard small-venue booking: cancel by email or phone as early as you can, quote your booking reference, and ask explicitly for a refund to the original card rather than venue credit.

Can I reschedule my mini golf booking instead of cancelling?

Rescheduling isn't documented as a self-serve option, but it's usually the venue's preferred outcome over issuing a refund. Email hello@exceltennisbath.co.uk with your booking reference and two or three alternative dates, small independent venues are typically flexible if you give more than 24 hours' notice. If they can't accommodate your alternatives, push for a refund rather than an open-ended credit.

What if Excel Tennis Bath ignores my cancellation email?

Resend the email after two working days with 'SECOND REQUEST' in the subject line and CC any second address you have. If still ignored, raise a **chargeback** with your card issuer citing 'services not received' (Visa/Mastercard rules give you up to 120 days from the booking date). UK customers paying by credit card on bookings over £100 also have **Section 75** protection against the card issuer.

Can I cancel an Adventure Golf booking in the app?

There is no Excel Tennis Bath app, bookings are made through the **'Book Mini Golf'** link on exceltennisbath.co.uk. Cancellations therefore can't be made through an App Store or Google Play subscription screen. Use email (hello@exceltennisbath.co.uk) or phone (01225 425066) and keep the written confirmation as proof for any future chargeback.

REFUND GUIDE

How to Get an Adventure Golf Bath Refund.

Adventure Golf refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 28 Jun 2026 against Adventure Golf’s own Terms · UK, US, and EU rights covered below

The short answer

Excel Tennis Bath does not publish a refund policy for Adventure Golf bookings on its public pages. As this is a one-off leisure booking rather than a subscription, refunds are handled case-by-case by the venue. Email hello@exceltennisbath.co.uk or call 01225 425066 as soon as you know you can't attend, the earlier you cancel, the better the chance of a refund or reschedule.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Adventure Golf, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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Adventure Golf’s refund policy

Adventure Golf’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Adventure Golf refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Adventure Golf for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Adventure Golf subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Adventure Golf can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Adventure Golf has ~45 days to defend. Works regardless of where Adventure Golf is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Adventure Golf charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Adventure Golf is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Adventure Golf refund email

Email the right address
Use hello@exceltennisbath.co.uk, the route yoink has verified actually gets read for Adventure Golf.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Adventure Golf team,

I'm requesting a refund for my Adventure Golf order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Adventure Golf

Email **hello@exceltennisbath.co.uk** or call **01225 425066** with your booking reference, name and date. Adventure Golf at Excel Tennis Bath is a pay-per-round booking taken through their website, not a subscription, so there's no self-serve cancel button, the venue handles cancellations manually. Contact them as far in advance as possible to maximise your chance of a refund or free reschedule.

Cancelling rather than claiming money back? See the Adventure Golf cancellation guide. For every other support channel, the Adventure Golf contact guide.