How do I cancel Claude on Android?

If you subscribed through the Android app, billing is handled by Google Play. Inside the Claude Android app tap your initials → **Billing** → **Manage subscription**, or on a browser go to **play.google.com/store/account/subscriptions**, find Claude, and tap **Cancel subscription**. Anthropic support cannot cancel this for you. Note: if your Play Store subscription is already inactive, Anthropic won't issue refunds for historical Play Store payments.

Is there a cancellation fee for Claude Pro?

No. Anthropic does not charge a cancellation fee. You simply lose Pro/Max features at the end of the current billing cycle and drop back to the Free tier. The catch is that mid-cycle cancellation generally won't trigger a prorated refund — so cancel **at least 24-48 hours before** your next renewal date to avoid being charged for another month you don't intend to use.

I canceled Claude but I'm still being charged — what do I do?

First confirm the cancellation actually completed: check for the on-screen confirmation and the cancellation email. Then check your bank statement for the merchant — if it shows **Apple** or **Google**, you cancelled in the wrong place and need to cancel via the App Store or Play Store. If it shows **Anthropic** and you have a confirmation email, contact Anthropic via **Get help → Send us a message → Claude Refund Request**, or email **support@anthropic.com** with the confirmation as evidence.

Does Claude Pro have a free trial?

No. Anthropic doesn't offer a time-limited free trial of Pro or Max — instead there's a permanent **Free tier** with daily usage limits on Sonnet 4.6 and limited Haiku 4.5, no credit card required. You upgrade directly to Pro ($20/mo) or Max ($100-$200/mo) when you need higher limits, Opus access, Claude Code or Research mode. Because there's no trial, there's also no 'trial ended and got charged' refund scenario.

REFUND GUIDE

How to Get a Claude by Anthropic Refund.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Claude by Anthropic.

Last verified today against Claude by Anthropic’s own Terms · UK, US, and EU rights covered below

The short answer

Anthropic treats Claude subscription payments as non-refundable by default — they generally won't prorate a partial month. The exception is EU/UK users, who may receive a refund within 14 days of purchase under regional consumer law. To request, log in, click your initials (lower-left), choose 'Get help' → 'Send us a message' → 'Claude Refund Request'. Subscriptions billed through Apple or Google must be refunded by Apple or Google, not Anthropic.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Claude by Anthropic, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Claude by Anthropic actually says

“Important: Except as expressly provided in our Consumer Terms of Service or where required by law, all payments are non-refundable.”
— verbatim from Claude by Anthropic’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Claude by Anthropic charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Claude by Anthropic made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Claude by Anthropic’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Claude by Anthropic for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Claude by Anthropic subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Claude by Anthropic can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Claude by Anthropic is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Claude by Anthropic has ~45 days to defend. Works regardless of where Claude by Anthropic is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@anthropic.com — the route yoink has verified actually gets read for Claude by Anthropic.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Claude by Anthropic team,

I'm writing to request a refund for my recent Claude by Anthropic subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Claude by Anthropic

Anthropic's policy says payments are **non-refundable except as expressly provided in the Consumer Terms or where required by law**. In practice that means no prorated refund for a partial month. The big exception: **EU and UK users may receive a refund within 14 days of purchase**. To request one, log in → click your initials → **Get help** → **Send us a message** → choose **Claude Refund Request**. App Store / Play Store payments must be refunded by Apple or Google.