How much is Amazon Prime in the UK?

Prime is **£8.99/month** or **£95/year** for standard members. Prime Student and the 18 to 24 plan are roughly half-price after a six-month free trial. Standalone Prime Video (no shipping benefits) is £5.99/month. Free trials auto-convert to paid unless cancelled before the trial end date, the trigger for most 'I didn't sign up for this' refund claims.

Does Amazon Prime have a free trial and when am I charged?

Yes, a **30-day free trial** for standard Prime, **six months** for Prime Student / 18 to 24. Both auto-renew into a paid plan the day the trial ends; Amazon charges £8.99 (monthly) or £95 (annual) without further warning. Cancel any time during the trial via Manage Prime Membership and you'll still keep benefits to the trial's end date.

Can I get a refund for Amazon Prime after a year of being charged?

Possibly. MoneySavingExpert has logged cases of customers reclaiming Prime fees up to **20 months later** when they didn't realise they'd signed up. Frame the request as 'I was unknowingly enrolled and have not used Prime benefits' and ask for a backdated refund. If the first agent refuses, escalate to **cs-escalations@amazon.com** (US) or **cis@amazon.co.uk** (UK executive customer service).

How do I cancel Amazon Prime that I signed up for through my phone?

If you joined Prime via the Android Amazon Shopping app, billing goes through **Google Subscription services**, open Google Play → Profile → Payments & subscriptions → Subscriptions → Amazon Prime → Cancel. iPhone users sign up through Amazon directly, so cancel at amazon.co.uk/mc. If Prime came bundled with a mobile network or other partner, contact them, Amazon cannot stop the charge.

Is there a cancellation fee for Amazon Prime?

No, there is no cancellation fee. Amazon's incentive is the reverse: keeping the period running so the membership fee remains 'used'. You can cancel at any time and either run out the paid period or, if you've used no benefits, request the full refund. Watch for *partial-refund* maths, one Slickdeals user was refunded $10 less than the pre-tax membership amount and had to push for a correction.

What if Amazon ignores my cancellation or refund request?

Open a live chat from Help → Contact Us and demand a human agent (type 'agent' repeatedly). If still refused, email **cs-escalations@amazon.com** or UK executive customer service at **cis@amazon.co.uk**, both are unadvertised but published by consumer-advocacy bodies as functional escalation mailboxes. UK card payers can also chargeback under Section 75 (credit card) or use their bank's chargeback scheme (debit).

Am I eligible for the FTC Amazon Prime settlement refund?

If you signed up for Prime in the US between **23 June 2019 and 23 June 2025**, you may be eligible for a share of a **$2.5 billion FTC settlement**. The FTC found Amazon enrolled people in Prime without clear consent and made cancellation intentionally difficult. UK and EU members aren't covered by that specific settlement but have equivalent statutory protections under UK Consumer Rights and the EU Consumer Rights Directive.

REFUND GUIDE

How to Get an Amazon Prime Refund After Renewal.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Amazon Shopping.

Last verified 14 Jun 2026 against Amazon Shopping’s own Terms · UK, US, and EU rights covered below

The short answer

Amazon's headline rule is that Prime fees are non-refundable, but there are big carve-outs. If you haven't used any Prime benefit in the current period (no Prime delivery, Prime Video stream, Prime Music play or Prime Gaming claim), you get a full refund. If you have used benefits, Amazon may issue a partial refund based on usage. UK and EU customers also have a statutory 14-day cooling-off window from sign-up. Self-service refunds typically land in 3 to 5 business days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Amazon Shopping, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Amazon Shopping actually says

“The Prime membership fee is non-refundable except as expressly set forth in these Terms.”
, verbatim from Amazon Shopping’s terms

14-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Amazon Shopping refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Amazon Shopping’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Amazon Shopping for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Amazon Shopping subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Amazon Shopping can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Amazon Shopping has ~45 days to defend. Works regardless of where Amazon Shopping is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Amazon Shopping charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Amazon Shopping made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Amazon Shopping is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customer-service@amazon.co.uk, the route yoink has verified actually gets read for Amazon Shopping.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Amazon Shopping team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Amazon Shopping

Yes, if you have not used any Prime benefit (no Prime delivery, Prime Video, Prime Music or Prime Gaming) in the current membership period, you're entitled to a **full refund**. If you have used benefits, you may still get a partial refund based on usage. UK and EU customers separately have a 14-day cooling-off right from sign-up. Refunds usually land in **3 to 5 business days**.