Can I get a refund from Super Mayoreo after cancelling?

Yes, in two main cases: (1) inside a statutory cooling-off window from when you first subscribed (14 days in the UK and EU; US auto-renewal laws vary by state), and (2) if you can show a service breach (downtime, undelivered feature, mis-advertised plan). Outside those, Super Mayoreo's policy applies, sometimes pro-rata, sometimes nothing. A card-issuer chargeback remains the backstop everywhere.

What if they ignore my refund request?

Wait 14 days from the first email. If no reply, dispute the charge with your card issuer, "services not provided" and "subscription not cancelled" are valid chargeback reason codes on every major card network, and your bank pursues it, not you. The regional rights section above lists the stronger local escalation routes where they exist.

Will my account be deleted if I get a refund?

No, a refund and an account closure are separate. The refund returns the money for the disputed charge; your account stays live (often downgraded to a free tier). If you also want the account deleted, request that explicitly in the same email so it's handled in one round.

REFUND GUIDE

How to Get a Super Mayoreo Refund Without a Policy.

Super Mayoreo refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against Super Mayoreo’s own Terms · UK, US, and EU rights covered below

The short answer

Super Mayoreo sells one-off building materials, porcelain tiles, bathroom furniture, kitchen fittings and water heaters, not a subscription, so there is no recurring billing to cancel and no membership refund window. The site publishes no returns, refund or cancellation policy anywhere, and /help/cancel and /support/cancel both return 404, so any refund on a tile order, special-project quote or deposit is handled case-by-case by the branch that took the order. Treat deposits on Proyectos Especiales (large-scale architect/engineer orders) separately from counter purchases: the former are quoted individually by an advisor and the latter are store transactions with an invoice. Because nothing is documented, always put the request in writing to contacto@supermayoreo.com.mx and keep the invoice (factura) and quote (cotización) number attached.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Super Mayoreo, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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Super Mayoreo’s refund policy

Super Mayoreo’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Super Mayoreo refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Super Mayoreo has ~45 days to defend. Works regardless of where Super Mayoreo is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Super Mayoreo charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Super Mayoreo can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Super Mayoreo is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Super Mayoreo refund email

Email the right address
Use contacto@supermayoreo.com.mx, the route yoink has verified actually gets read for Super Mayoreo.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Super Mayoreo team,

I'm requesting a refund for my Super Mayoreo order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Super Mayoreo

Super Mayoreo typically processes refunds within 7-14 working days once approved, back to the original payment method. Card refunds show up faster than bank-transfer refunds. If you don't see it in 14 days, follow up by reply on the same email thread, your card issuer can also confirm whether the funds have been requested back.

Cancelling rather than claiming money back? See the Super Mayoreo cancellation guide. For every other support channel, the Super Mayoreo contact guide.