What happens when I reach the maximum compute hours?

Builds simply stop with the message "Build was canceled because [Company Name] reached the usage limit." There's no auto-overage charge, Apple won't silently bump you to a higher tier. You can either wait for the next billing period (free 25 hours reset monthly), upgrade your plan (your quota resets to 0 and the new hours replace the old), or stop building until next month.

What if Apple Developer Support doesn't reply?

Slow or no responses are a recurring complaint on the Apple Developer Forums, some users report waiting 2+ weeks. If the contact form at developer.apple.com/contact silently fails or returns no reply, try (1) phoning 800-633-2152 (US Developer line), (2) opening getsupport.apple.com chat and asking to be routed to the Developer team, or (3) filing a Feedback Assistant report referencing your case. For card disputes, contact your bank under Section 75 (UK) or chargeback rights.

Do unused Xcode Cloud compute hours roll over?

No. Apple states clearly: "Please note that unused compute hours don't roll over to the next month." This applies to both the free 25 hours and any paid plan. If you've barely used your hours this period and you're considering cancellation, you won't be able to bank them, request a partial refund from Apple Support instead, citing low usage.

How do I turn off Xcode Cloud completely?

Remove each project from Xcode Cloud (this deletes app and workflow data, disconnects the Git repository, and removes the Slack integration), then cancel the paid subscription in the Apple Developer app. If you hit "page can't be found" errors in App Store Connect when trying to disconnect, file a Feedback Assistant report with your team information, Apple's DTS engineers ask for the Feedback number to assist.

REFUND GUIDE

How to Get an Xcode Cloud Refund on Unused Hours.

Here's what Xcode Cloud actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against Xcode Cloud’s own Terms · UK, US, and EU rights covered below

The short answer

Xcode Cloud doesn't publish a fixed refund window. The Apple Developer Program License Agreement says the Account Holder can request a refund from Apple Support if they cancel and opt out of Xcode Cloud immediately. Apple decides each refund based on how many compute hours you've already burned that period. Unused compute hours never roll over to the next month, so cancelling mid-cycle without a refund usually means losing whatever you haven't used.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Xcode Cloud, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Xcode Cloud actually says

“If You cancel and opt out of using Xcode Cloud immediately, Your account holder can contact Apple Support to request a refund. Apple reserves the right to calculate or deny requests for refunds based on usage of WeatherKit API calls or Xcode Cloud compute hours.”
, verbatim from Xcode Cloud’s terms

Pro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Xcode Cloud refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Xcode Cloud charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Xcode Cloud made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Xcode Cloud has ~45 days to defend. Works regardless of where Xcode Cloud is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Xcode Cloud for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Xcode Cloud subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Xcode Cloud can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Xcode Cloud is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use devprograms@apple.com, the route yoink has verified actually gets read for Xcode Cloud.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Xcode Cloud team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Xcode Cloud

Yes, but it's discretionary. The Developer Program License Agreement states: "If You cancel and opt out of using Xcode Cloud immediately, Your account holder can contact Apple Support to request a refund." Apple explicitly reserves the right to calculate or deny refunds based on compute hours already used. Submit the request via developer.apple.com/contact → Membership and Account. Expect a Case ID and a decision within 2 to 3 business days.

Cancelling rather than claiming money back? See the Xcode Cloud cancellation guide. For every other support channel, the Xcode Cloud contact guide.