How do I cancel my Apple TV free trial?

Cancel at least **24 hours before the trial ends** to avoid being charged. Use the same flow: tv.apple.com → Settings → Subscriptions → Manage → Cancel Subscription, or iPhone Settings → [your name] → Subscriptions. You'll keep trial access until the original end date but won't roll into the $12.99/month paid plan.

I cancelled Apple TV but still got charged, what do I do?

This is a common Apple Discussions complaint. First, confirm cancellation in Settings → Subscriptions (you should see an "Expires" date, not a "Renews" date). Then go to **reportaproblem.apple.com**, locate the disputed charge, and submit a refund request explaining you had already cancelled. If Report a Problem rejects it, escalate via Apple Support chat at getsupport.apple.com, agents can override automated refund decisions.

Why did Apple TV+ charge my card after I cancelled?

Three usual causes: (1) you cancelled the **app** but not the **subscription**, deleting the app doesn't stop billing; (2) you have Apple TV+ bundled inside **Apple One** and only cancelled the standalone line; (3) you signed up through **Amazon Prime Video Channels** or a wireless carrier, so the charge actually comes from them. Check Settings → Subscriptions on every Apple ID in your household, then dispute through reportaproblem.apple.com.

Does Apple TV+ offer prorated refunds for the unused period?

No, Apple TV+ doesn't automatically prorate. When you cancel mid-month, access continues until the end of the paid period and no money is returned by default. You can request a manual refund through reportaproblem.apple.com, and Apple sometimes grants partial refunds for clear cases (accidental renewals, billing errors, or if you haven't used the service since the charge), but it's case-by-case.

How do I contact Apple about a subscription problem?

Best route: **getsupport.apple.com** → start a chat or schedule a callback (faster than email). For written records use **support@apple.com**. US customers can also call **1-800-MY-APPLE (1-800-692-7753)**. For App Store / Apple TV+ billing specifically, go through **reportaproblem.apple.com**, that's the only flow that directly opens a refund ticket.

REFUND GUIDE

How to Get an Apple TV+ Refund After Auto-Renewal.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Apple TV.

Last verified 15 Jun 2026 against Apple TV’s own Terms · UK, US, and EU rights covered below

The short answer

Apple's published 14-day return policy covers Apple Store hardware purchases, not Apple TV+ digital subscriptions. For Apple TV+ charges, Apple reviews refund requests case-by-case through reportaproblem.apple.com, typically within 24 to 48 hours. Apple does not automatically refund the unused portion of a billing cycle, but accidental renewals can often be refunded if requested promptly. Approved refunds return to the original payment method within 5 to 10 business days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Apple TV, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Apple TV actually says

“In the unlikely event a product is not what you expected, you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple.”
, verbatim from Apple TV’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Apple TV refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Apple TV’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Apple TV charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Apple TV made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Apple TV has ~45 days to defend. Works regardless of where Apple TV is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Apple TV for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Apple TV subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Apple TV can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Apple TV is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@apple.com, the route yoink has verified actually gets read for Apple TV.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Apple TV team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Apple TV

Refunds aren't automatic but are possible. Go to **reportaproblem.apple.com**, sign in, find the Apple TV+ charge, tap **"I'd like to" → "Request a refund"**, pick a reason (e.g. "I didn't mean to subscribe") and submit. Apple typically responds within 24 to 48 hours. Accidental renewals are often refunded if reported promptly; refunds can usually be requested within 90 days of the charge and arrive within 5 to 10 business days.