Is there a free trial of Expo EAS?

Expo doesn't run a time-limited paid trial — instead it offers a permanent **Free** tier (15 Android + 15 iOS builds/month, low-priority queue, updates to 1K MAUs). The Observe product is in Public Beta and free for 90 days across all tiers. If you only need to evaluate EAS, stay on Free; you won't be auto-charged because no card is required to use it.

How do I cancel an Expo Enterprise contract?

Enterprise plans are custom contracts (starting at $1,000 of build credit, 5 concurrencies, SLAs). Cancellation terms — notice period, refund of prepaid fees, data export — are governed by the order form your company signed. Contact your Expo account manager or email the address in your contract; the self-serve dashboard downgrade flow does **not** apply to Enterprise. Give at least 30 days' notice before renewal to avoid auto-renewal of the next term.

Why was I charged after cancelling Expo?

Two common reasons: (1) the cancellation only takes effect at the end of the current billing period, so a final invoice is normal; (2) usage-based charges (extra concurrencies at $50 each, build overages beyond included credit, CI/CD minutes) settle on the final invoice even after you've downgraded. Check the invoice line items in Billing. If charges look wrong, email Expo support and your card issuer — UK cardholders can also claim under Section 75 for charges over £100.

REFUND GUIDE

How to Get an Expo EAS Refund on Unused Credit.

Here's what Expo actually owes you, what their policy quietly says, and how to escalate — by country — if they ignore the request.

Last verified today against Expo’s own Terms · UK, US, and EU rights covered below

The short answer

Expo's public Terms of Service don't publish a specific refund window or prorata rule for EAS subscriptions. In practice paid plans run month-to-month with usage-based overages, so cancelling stops the next renewal but already-billed build credits and usage typically aren't refunded. Enterprise refunds are governed by your signed order form. If you were charged after attempting to cancel, contact secure@expo.dev / billing support and cite UK CRA, EU CRD or California ARL as appropriate.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Expo, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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Expo’s refund policy

Expo’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights — most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Expo charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Expo made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Expo’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Expo for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Expo subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Expo can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Expo is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Expo has ~45 days to defend. Works regardless of where Expo is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use billing@expo.dev — the route yoink has verified actually gets read for Expo.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Expo team,

I'm writing to request a refund for my recent Expo subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Expo

Expo's published Terms don't promise refunds for unused build credit. Starter ($45 credit) and Production ($225 credit) plans bundle credit into the monthly fee, and unused credit generally doesn't roll over or cash out when you cancel. If you were charged immediately after signing up and haven't used the service, email Expo support — UK consumers can cite the 14-day Consumer Contracts Regulations right and EU users the Consumer Rights Directive distance-selling withdrawal period.