Can I get a refund from Expo?

Expo's Terms say plan fees are non-refundable, but there is a discretionary refund process. Log in and request a refund at **/settings/receipts**, or email **billing@expo.dev** if you don't have an account. State the reason, Expo's billing team reviews requests and aims to respond within **5 business days**. Approved refunds reach your card in **5 to 10 business days**. There are no refunds for partial months, downgrades, or unused months on an open account.

What happens if I cancel mid billing cycle?

Your subscription stays active until the end of the current billing period and then automatically downgrades to the Free plan. You won't be charged for the next month, but you also won't get a refund for the unused portion of the current month. Any usage-based overage (extra builds, MAU bandwidth) accumulated during the cancellation period is totalled and billed at period end, sometimes sooner if you cancel.

Can I downgrade instead of cancelling?

Yes. In the EAS dashboard go to **Billing → Change Plan** and pick a lower tier (e.g. Production → Starter, or Starter → Free). The downgrade takes effect at the end of the current billing period. Expo's Terms are explicit that there are **no downgrade refunds** for the higher-tier portion you've already paid for, so time the change to the renewal date for best value.

How do I cancel the Expo Starter plan?

Open the EAS dashboard, click **Billing** in the sidebar under Subscription, scroll to **Cancel all subscriptions**, and follow the Stripe prompts. Cancellation for the Starter plan takes effect after your current billing period ends, but Expo notes that if you unsubscribe from Starter you'll still be charged for any usage incurred during that period. You'll roll onto the Free plan with 15+15 builds/month and 1K MAU updates.

How long do Expo refunds take?

Expo's billing team aims to respond to refund requests within **5 business days** of receipt. If approved, the refund is credited to your original payment method and **typically takes 5 to 10 business days to fully process** after that. So a successful refund from request to money-in-bank usually lands within 2 to 3 weeks. Submit via the Receipts page in your EAS dashboard, or **billing@expo.dev** if you don't have account access.

Can I cancel Expo without logging in?

Not via the standard self-serve flow, the cancel button lives behind your EAS dashboard, and only Owners or Admins can use it. If you've lost access to the account, email **billing@expo.dev** with proof of payment (Stripe receipt, last 4 digits of card) and ask them to cancel the subscription and stop further charges. You can also dispute the charge with your card issuer as a last resort if Expo doesn't respond within 5 business days.

What is Expo's cancellation policy?

You can cancel any Expo (EAS) subscription at any time from **Billing → Cancel all subscriptions** in your dashboard. The subscription remains active until the end of your current billing period; the Free plan kicks in automatically after that. There are no early-termination fees, but Expo does not pro-rate or refund the unused portion of the month, and any usage-based overage incurred during the final period is still billed.

How do I contact Expo billing support?

Email **billing@expo.dev** for refund requests, invoice questions, wrong-account subscriptions, or cancellations you can't complete yourself. For legal or terms questions use **legal@expo.dev**, and for DMCA/copyright **copyright@expo.dev**. There is no phone line. Expo's billing team aims to respond within 5 business days. Production-plan subscribers get priority support, and Enterprise customers have an SLA with their dedicated channel.

Are annual Expo contracts refundable?

Expo offers annual contracts on an as-needed basis (typically Production/Enterprise). Per the Terms, yearly Service Fees are billed in advance and are **non-refundable**, with no credits for unused months. If you signed an annual deal you'll need to wait out the term or negotiate directly with Expo sales. Always validate 12 months of need on a monthly plan before committing to annual, and read the contract's termination clause before signing.

REFUND GUIDE

How to Get an Expo EAS Refund.

Here's what Expo actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 16 Jun 2026 against Expo’s own Terms · UK, US, and EU rights covered below

The short answer

Expo's Terms say plan fees are non-refundable and there are no credits for partial months or unused time after a downgrade. That said, Expo runs a discretionary refund process: log in and submit a request at /settings/receipts (or email billing@expo.dev if you have no account), state your reason, and the billing team aims to respond within 5 business days. Approved refunds reach your card in 5 to 10 business days. Best-odds requests are duplicate charges, wrong-account subscriptions, or charges shortly after sign-up.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Expo, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Expo actually says

“All fees are non-refundable, to the fullest extent allowed under applicable law, subject to our refund policy below. Payments based on plans: For monthly or yearly payment plans, Service Fees are billed in advance on a monthly or yearly basis respectively and are non-refundable. There will be no refunds or credits for partial months of service, downgrade refunds, or refunds for months unused with an open account”
, verbatim from Expo’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Expo refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Expo charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Expo made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Expo has ~45 days to defend. Works regardless of where Expo is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Expo for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Expo subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Expo can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Expo is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use billing@expo.dev, the route yoink has verified actually gets read for Expo.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Expo team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Expo

Sign in to **expo.dev**, open the EAS dashboard, switch to the correct account, then go to **Billing → Cancel all subscriptions → Continue to Stripe** and confirm. Cancellation takes effect at the end of your current billing period, after which the account drops to the Free plan. Any usage-based charges (builds, MAU overage) incurred during the final period are still invoiced at period end. Only an Owner or Admin can do this.