Will I lose my money if I cancel a Basic fare with Vueling?

Largely, yes. Vueling's **Basic fare is non-refundable and non-changeable**, so a voluntary cancellation typically returns nothing, no cash and no Flight Credit, unless you added the **Flex Pack** service at booking. The main exceptions are if Vueling cancels the flight (full cash refund) or you qualify for a 'justified reason' refund with documentation. Government taxes and certain charges can sometimes be reclaimed even on non-refundable tickets, so it's worth asking customer service.

Can I cancel my Vueling flight online or do I have to call?

You can cancel **online or in the app** via the **'My trips'** section if you booked **Fly Grande** or added the **Flex Pack** service, up to 2 hours before departure, receiving Flight Credit. For a **'justified reason' cash refund** (illness, death, court summons, etc.), you must **call the Customer Services Centre** (up to 30 days after the flight) and provide supporting documents. So the channel depends on why and how you're cancelling.

What happens to my Flight Credit if I don't use it?

Flight Credit is **valid for 18 months** from the date it's issued and works like a virtual moneybox you can spend on future Vueling bookings, for yourself or someone else. You can check the balance and expiry on Vueling's website or app. Note that **credits from separate cancelled bookings can't be combined** into one new booking, and you can't use Flight Credit to add extras to an already-confirmed booking. If it expires unused, the value is generally lost.

Can I cancel just one passenger or one leg of my Vueling booking?

No. Vueling states that a Flight Credit cancellation is **only valid for the entire booking**, it is **not possible to cancel the flight of only one passenger or a single journey**. If you need to remove one traveller or drop just the outbound or return leg, the online cancel flow won't allow it; contact the Customer Services Centre to discuss options, though a partial refund is unlikely on standard fares.

Can I change my Vueling flight instead of cancelling?

Often yes, and it can be cheaper than cancelling. **TimeFlex** includes unlimited free flight changes and same-day changes; **Optima/Family** allow limited changes; **Basic** is non-changeable. Vueling also allows **fee-free changes within 24 hours of booking** (though you may pay any fare difference). Changing dates preserves more value than a Basic-fare cancellation, which typically returns nothing. Make changes in 'My trips' online/app or via the Customer Services Centre.

Am I entitled to compensation if Vueling cancels my flight?

Possibly. Beyond a refund or rebooking, if you were notified of the cancellation **less than 14 days before departure**, you may be able to claim **up to €600 per person** under EU261 (retained in UK law after Brexit), separate from and on top of your ticket refund. Compensation isn't due if Vueling rebooks you onto a flight arriving at a similar time, or if the cancellation was caused by 'extraordinary circumstances.' Keep your booking details and any cancellation notice.

Why am I still being charged after cancelling Vueling?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Vueling account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Vueling & Avoid Flight Credit.

Q: Does Vueling charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Vueling and what to expect.

Last verified today · data refreshes daily · sources: homepage, page-emails, web-search

The fastest way

Cancel Vueling in the 'My trips' section on vueling.com or the app up to 2 hours before departure, but only Fly Grande or Flex Pack bookings cancel free, refunded as Flight Credit (valid 18 months), not cash. Basic fares are non-refundable. Justified-reason refunds go through the Customer Service Centre.

Or let yoink do it for you.

30 seconds. AI emails Vueling, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Vueling

Phone: Call +34 93 151 8158 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: www.vueling.com/en/manage-your-booking
Email: Vueling doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Free cancellation for Flight Credit (Fly Grande / Flex Pack) only up to 2 hours before departure. 'Justified reason' cash refunds must be requested within 30 days after the flight. Free changes only within 24 hours of booking.

The email that backs it up

Vueling won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
mobile.support@vueling.com, yoink-verified working email for Vueling (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Vueling team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Vueling plans you can cancel

Basic
Cheapest fare; non-refundable and non-changeable unless you added the Flex Pack service at booking.
Optima
Includes limited flight changes; free cancellation only if Flex Pack was added.
Family
Family-focused fare; same cancellation rules as Optima.
TimeFlex
Most flexible fare; unlimited free flight changes and same-day changes.
Flex Pack (add-on)
Optional add-on purchased during booking that unlocks free cancellation in 'My trips'.
Fly Grande (bundle)
Bundle that includes free cancellation via 'My trips'.

Vueling’s refund policy

If Vueling cancels your flight, you're entitled to a full cash refund to your original payment method within about 7 days (or a free rebooking), you cannot be forced to take a voucher. If YOU cancel, the outcome depends on fare: Basic is non-refundable, and most fares return money only as Flight Credit (valid 18 months), not cash, unless you added Flex Pack or booked Fly Grande. Cash refunds for personal cancellations are limited to 'justified reasons' (illness, isolation, pregnancy, death, court/polling duty) requested via the Customer Service Centre up to 30 days after the flight.

“In all cases of cancellation, you can choose one of the following options: Full ticket price refund within max 7 days of application via the booked payment method for the untaken flight(s) and the taken flight(s) if the flight no longer fits the original travel plan”
, Vueling terms

24-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Vueling refund guide , same data, but framed around the policy + escalation paths.

Does Vueling charge a cancellation fee?

We found no cancellation fee in Vueling’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Vueling

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Expecting a cash refund on a Basic fare, Basic fares are low-cost, non-refundable and non-changeable; voluntary cancellation returns nothing unless Flex Pack was added.
✕ Emailing contactus@vueling.com to cancel a flight, Cancellation is processed through 'My trips' online/app or the Customer Service Centre; email is a paper-trail/complaint channel, not a cancel flow.
✕ Assuming a voluntary cancellation gives cash back, Vueling returns voluntarily cancelled bookings as Flight Credit (an 18-month voucher), not money to your card, unless Vueling itself cancelled the flight.
✕ Cancelling a single passenger or one leg of a booking, Vueling states it's not possible to cancel the flight of only one passenger or a single journey; Flight Credit cancellation applies to the whole booking.
✕ Cancelling within the last 2 hours before departure, Flight Credit cancellation in 'My trips' is only available up to 2 hours before departure.

Cancelled Vueling but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Vueling, treat it as not cancelled. Email mobile.support@vueling.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Vueling’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Vueling charges again.

How Vueling will try to keep you

Vueling may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Vueling steers you toward Flight Credit (a virtual moneybox voucher) instead of a cash refund.”
You say: If VUELING cancelled or significantly changed your flight, you have the legal right to a cash refund to your original payment method, Vueling is not allowed to force a travel voucher on you. Insist on the monetary refund in writing and cite EU261/UK261.
They’ll say: “Front-line customer service and chat can be slow and hard to reach, pushing you to give up and keep the credit.”
You say: Create a written paper trail via contactus@vueling.com and the online complaints form, quoting your booking code and a clear 7-day refund deadline. If ignored, escalate to Vueling's executive/customer-relations team and, for UK flights, to the CAA or an ADR/ombudsman scheme; EU departures can use the relevant national enforcement body.
They’ll say: “'Justified reason' refunds require documentary evidence (doctor's note, court summons), which deters claims.”
You say: You have up to 30 days after the flight to request a justified-reason refund via the Customer Service Centre, gather the doctor's note, isolation notice or court/polling summons and submit it promptly; these are explicitly accepted grounds.
They’ll say: “Section 75 / chargeback is overlooked when Vueling stalls a refund owed.”
You say: If you paid by UK credit card and Vueling fails to refund a flight it cancelled, you can claim under Section 75 of the Consumer Credit Act; debit-card or sub-£100 payments may qualify for a chargeback.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Vueling must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Vueling has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Vueling’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Vueling’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your Vueling account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Vueling’s account settings, email mobile.support@vueling.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Vueling

Vueling allows **fee-free changes** within 24 hours of booking, and free cancellation within 24 hours is generally available **only if your flight is more than 7 days away** and you booked directly. Note the 24-hour window mainly covers changing the date/time or fixing a name, it doesn't guarantee a cash refund on a Basic fare. Promotional and Basic fares remain largely non-refundable, so check your specific fare's terms before relying on the 24-hour rule.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Vueling refund guide. Need a human for something else entirely? The Vueling contact guide lists every channel that actually answers.