Can I cancel after the item has been shipped?

No. Once the parcel is in transit, Vinted won't cancel the order. Wait for delivery, then within **2 calendar days** of Vinted's 'should have been delivered' notice, tap **I have an issue** if the item is damaged, lost or significantly not as described. If you bought from a **Pro** seller you have 14 days to withdraw for any reason. Don't tap 'Everything is OK' if there's a problem, because that releases the payment to the seller straight away.

What is the 2-day window for submitting a Buyer Protection claim on Vinted?

The refund request period starts when Vinted tells you the order **should have been delivered or seems lost**. From then you have **2 calendar days** (not business days) to tap **I have an issue** in the order conversation and follow the steps. Add photos of the item, the inside and outside of the packaging, and any damage, and keep the packaging until the case is resolved. If you miss the window, the order completes automatically and the money goes to the seller. Purchases from Pro sellers get 14 days.

Can buyers return items on Vinted?

Only in some cases. For purchases from **standard sellers** made with 'Buy now', you can return an item for a refund if it's **significantly not as described**, damaged or lost. If it just doesn't fit or you don't like it, you can only return it if the seller agrees. The buyer usually pays return postage. Purchases from **Pro sellers** come with a 14-day right of withdrawal for any reason (some exceptions apply), plus another 14 days to send the item back. Purchases made without 'Buy now' aren't protected at all.

What if the seller will not cancel?

If the item hasn't shipped and the seller won't respond, the order is usually cancelled automatically when the shipping deadline passes, and you're refunded. If you and the seller disagree about a cancellation or refund, contact Vinted support from the order screen via the help centre's **Contact us** button. Include screenshots of your messages and tracking. Vinted reviews the case and decides. It generally won't force a cancellation on a shipped order without a valid Buyer Protection reason.

How do I delete my Vinted account?

First finish all active orders and **withdraw your entire balance** to your bank. Deletion is blocked while orders, disputes or funds are open. Then go to **Profile → Settings → Account settings → Delete my account**, tick the box confirming all transactions are complete, and tap **Delete account**. The account is deactivated immediately and hidden from other members. You can restore it within **3 months** by contacting support. If you've lost access to the email address, use the help-centre contact form to prove you own the account.

Will I lose my money or data if I delete my Vinted account?

Yes. Vinted warns that you **lose access to your money and order information** once the account is deactivated, so withdraw your balance first. Your listings, reviews and sales history disappear from public view. Vinted keeps some personal data for a while for fraud-prevention and accounting reasons before permanently deleting it. You have about 3 months to reactivate. If you exercise your right to delete your data, you may not be able to file new appeals or hear the outcome of ongoing ones.

How can I contact Vinted customer service?

Vinted's official route is the **Help Centre** (vinted.lt/help or your country's domain). Pick the topic, then use **Contact us**, or use the in-app chat from the order screen. Vinted has no customer-service phone line and doesn't advertise a support email. Users report automated first replies, so include your order number, photos and a clear request. Published response times range from minutes on live chat to 1 to 5 business days by email. For formal disputes, the Terms point to a dedicated dispute form.

Why am I still being charged after cancelling Vinted komanda?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Vinted komanda account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Vinted komanda.

Q: Does Vinted komanda charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Vinted komanda and what to expect.

Last verified 7 days ago · data refreshes daily · sources: homepage, help-cancel, terms, contact, contact

The fastest way

Vinted has no subscription. Cancel an unshipped order in-app: conversation → ⓘ → Cancel order. Close your account: Profile → Settings → Account settings → Delete my account. For refunds, tap “I have an issue” within 2 calendar days of delivery notice. Escalate via the in-app form; if emailing, use subject “Refund request, Order #[number]”. Replies: 1 to 5 business days.

Or let yoink do it for you.

30 seconds. AI emails Vinted komanda, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Cancelling a Vinted komanda order by email

Vinted komanda won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
b2c-support-am@vinted.com, the standard route for Vinted komanda.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Vinted komanda team,

I'd like to cancel my recent Vinted komanda order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Vinted komanda plans you can cancel

Buyer Protection fee (per order)
Not a subscription. Buyers pay this fee on every 'Buy now' order. On the vinted.lt listings it works out to about €0.70 + 5% of the item price (for example €1.16 → €1.92 incl.). You only get it back if the order is cancelled before it ships or a Buyer Protection claim succeeds.
Bump (paid listing boost)
A one-off charge, not a recurring one. It lasts 3 or 7 consecutive days, or until the item sells. You can't move it to another item or member. If an order is cancelled before shipping, re-uploading the item resumes the bump until its original end date.
Wardrobe Spotlight / Showcase
A single-use paid promotion. It starts right after purchase and runs for 7 consecutive days. You need at least 5 visible listings. It doesn't auto-renew.

What happens to what you’ve already paid

Item purchases from standard (private) sellers made with 'Buy now' are covered by Buyer Protection. You have 2 calendar days from Vinted's 'should have been delivered' notice to tap 'I have an issue'. Lost, damaged or significantly-not-as-described orders qualify, and a full refund includes the item price, Vinted fee and shipping. Purchases from 'Pro' sellers instead get a 14-day right of withdrawal for any reason, with some exceptions, and you have another 14 days to send the item back. Paid seller extras (Bumps, Wardrobe Spotlight/Showcase) are one-off charges and aren't refunded if the listing is removed for a rules breach. Change-of-mind returns from standard sellers only happen if the seller agrees, and purchases made outside 'Buy now' have no protection.

“The refund request period starts when we notify you that the order should have been delivered or seems lost. You’ll have 2 calendar days to report an issue and request a refund.”
, Vinted komanda terms

2-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Vinted komanda refund guide , same data, but framed around the policy + escalation paths.

Does Vinted komanda charge a cancellation fee?

Vinted komanda’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Vinted komanda

Based on 8 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing Vinted to cancel an order or close an account, Vinted doesn't publish an official customer-support email. Order cancellation and account deletion only work in the app or website. Users report bot or automated replies and tickets closed as 'resolved'.
✕ Asking for a refund because the item doesn't fit or you changed your mind (standard seller), Buyer Protection only covers lost, damaged or significantly-not-as-described items. A fit or change-of-mind return needs the seller's agreement, unless you bought from a Pro seller.
✕ Reporting a problem after the 2-day window, or tapping 'Everything is OK', The order completes automatically and the payment goes to the seller. Vinted says it can't help with a refund after that.
✕ Cancelling an order after the seller has shipped it, An order can only be cancelled before the item ships. After that you have to wait for delivery and raise an issue.
✕ Paying the seller outside Vinted or skipping the 'Buy now' button, Purchases not made with 'Buy now' aren't protected. Any refund has to be agreed directly with the seller.
✕ Deleting your account while money or orders are still pending, Deletion is blocked while orders, disputes or a balance are open. Once deactivated, you lose access to your money and order information.
✕ Requesting a bump or Spotlight refund after the listing was removed, Vinted's help pages say it can't refund a Bump or Wardrobe Spotlight when the listing is removed for breaking the Catalogue Rules.

Cancelled Vinted komanda but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Vinted komanda, treat it as not cancelled. Email b2c-support-am@vinted.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Vinted komanda’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Vinted komanda charges again.

How Vinted komanda will try to keep you

Vinted komanda may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Automated or AI replies that ask for 'more detail' and then close the ticket as resolved (ComplaintsBoard and reviews.io reports)”
You say: Reply on the same ticket with the order number, photos and a dated timeline. Ask in plain words for a human review of the Buyer Protection decision. Keep a log of every bot reply and timestamp.
They’ll say: “Payment released to the seller before the claim window closed (Trustpilot report)”
You say: Screenshot the delivery notice and the time you tapped 'I have an issue'. Cite Vinted's own 2-calendar-day refund request period, and say you'll open a card chargeback if the payment isn't reversed.
They’ll say: “Telling buyers or sellers to chase the carrier themselves over a lost parcel (Trustpilot reports)”
You say: Point out that the order used a Vinted-generated label. Buyer Protection promises a full refund (item, Vinted fee and shipping) when an order is confirmed lost, so Vinted should investigate with the carrier.
They’ll say: “Account blocked with balance or sale proceeds stuck, appeals answered with generic messages (reviews.io, sadvintedfaces.com)”
You say: Send a written data access request (GDPR/UK GDPR) asking for the reason behind the decision and whether it was automated, plus a formal notice to Vinted's legal team. Separately, start a card chargeback (or Section 75 for UK credit-card purchases over £100) for money you've paid.
They’ll say: “Automatic negative feedback when you cancel an order yourself”
You say: Message the other member first and agree on the cancellation. Vinted's help page says this avoids the automatic negative feedback.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Vinted komanda must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Vinted komanda has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Vinted komanda’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Vinted komanda’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your Vinted komanda account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Vinted komanda’s account settings, email b2c-support-am@vinted.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Vinted komanda

You can only cancel an order **before the item ships**, and either the buyer or the seller can do it. Open your conversation with the other member, tap the **ⓘ** icon in the top-right corner, choose **Cancel order** and pick a reason (or 'Other'). If the seller already sent the parcel but tracking hasn't updated, they may have to confirm. If they don't, wait for the order to cancel automatically. Cancelling manually can earn you automatic negative feedback, so agree with the other member first. Once cancelled before shipping, the buyer is refunded automatically.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Vinted komanda refund guide. Need a human for something else entirely? The Vinted komanda contact guide lists every channel that actually answers.

Cancel other brands.

Tired of doing this by hand?

yoink emails Vinted komanda, handles the retention dance, chases the refund. You approve, sleep, check the wins tab later.

Get yoink for free →