Is there a cancellation fee on Trip.com?

For hotels, Trip.com says it doesn't add its own charges, but the hotel may apply penalties that grow the closer you cancel to check-in. For flights, cancelling typically involves a Trip.com service fee **plus** the airline's own cancellation fee. Free-cancellation hotels and fully refundable flights avoid fees if you cancel before the deadline. Always open **View cancellation policy** to see the exact deductions before confirming.

Can I cancel a Trip.com booking within 24 hours?

Some airlines allow free cancellation within 24 hours of booking, but this isn't universal, it depends on the fare, so always check the rules in your booking confirmation. Note that flights departing within 2 hours of booking are excluded from Trip.com's Booking Guarantee. Even when you cancel quickly, users report the refund itself can be slow or contested, so keep confirmation screenshots and your booking reference as proof of the timely cancellation.

Can I change my flight instead of cancelling?

Often yes. If your ticket is non-refundable, you may still be able to change the flight to a different date or destination, either free or for a fee, depending on the fare rules. You can also sometimes convert the unused portion into travel credit. Use **Manage My Booking** to see change options and fees. Changing rather than cancelling can preserve more value on strict promo fares that would otherwise refund nothing.

Can I cancel a Trip.com booking via the app or only the website?

Both work. The flow is identical: **My Trips → All Bookings → Manage My Booking → Cancel Booking → Submit**, and Trip.com's own guides steer users to the app for faster resolution and live chat. There is no email or offline cancellation path. The app also lets you track refund status in real time, which is useful given how many users report delays. Phone support (24/7) can help cancel eligible bookings if the app flow gives you trouble.

Why am I still being charged after cancelling Trip.com?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Trip.com account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Trip.com Without Losing Your Refund.

Q: Does Trip.com charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Trip.com and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, page-emails, web-search

The fastest way

Cancel Trip.com bookings in-app: open My Trips → All Bookings → Manage My Booking → Cancel Booking, then Submit. There's no cancel-by-email path; refunds depend on the airline/hotel fare rules. For stuck refunds, email en_support@trip.com with your booking ID, subject 'Refund request, booking [ID]'. Card refunds take 7 to 15 business days.

Or let yoink do it for you.

30 seconds. AI emails Trip.com, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Trip.com

Phone: Call +44 (203) 455-0380 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: trip.com/pages/mytrip/
Email: Trip.com doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: For hotels and refundable flights you must cancel before the fare's free-cancellation deadline shown in your booking; after it, penalties or no refund apply.

Cancelling a Trip.com order by email

Trip.com won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
en_support@trip.com, yoink-verified working email for Trip.com (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Trip.com team,

I'd like to cancel my recent Trip.com order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Trip.com plans you can cancel

Pay-per-booking (flights, hotels, trains, cars, attractions)
No subscription. You pay per booking; each flight/hotel carries its own fare-rule cancellation policy shown at checkout (Free, Non-refundable, or 'From $xxx').

Trip.com’s refund policy

Trip.com is an agent, so your refund is governed by the airline or hotel's fare rules, not a single Trip.com policy. Free-cancellation hotels and refundable flights refund in full if you cancel before the stated deadline; promo/non-refundable fares often return only taxes or nothing. Flight cancellations may add a Trip.com service fee plus the airline's cancellation fee. If Trip.com or the supplier cancels a confirmed booking, they refund in full and may add compensation of at least 20% of the booking total.

“Trip.com does not earn profits from or add additional charges to change and cancellation fees. If you need to cancel your booking, Trip.com will communicate with the hotel to try to reduce your cancellation charges as much as possible.”
, Trip.com terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Trip.com refund guide , same data, but framed around the policy + escalation paths.

Does Trip.com charge a cancellation fee?

Trip.com’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Trip.com

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing to cancel a booking, Trip.com routes all cancellations through the app/website 'Manage My Booking → Cancel Booking' flow; there is no email cancellation channel. Email is only useful for refund follow-ups and paper trails.
✕ Cancelling a non-refundable or promo fare expecting money back, Non-refundable and discounted/promo tickets usually return only airport taxes or nothing; the airline makes the final call on amount.
✕ Waiting quietly for a delayed refund to appear, Multiple users report refunds stalling for weeks with contradictory reasons; support often blames the bank or supplier. Escalating with booking ID and payment proof (or a card chargeback) is what actually moves it.
✕ Relying on service guarantees for Ryanair bookings, Terms explicitly exclude Ryanair flight bookings from all Trip.com service guarantees, including Price Guarantee, Booking Guarantee, and advance compensation.

Cancelled Trip.com but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Trip.com, treat it as not cancelled. Email en_support@trip.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Trip.com’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Trip.com charges again.

How Trip.com will try to keep you

Trip.com may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering Trip Coins / credit points instead of a cash refund”
You say: Decline store credit and insist on a refund to your original payment method. One user was offered just £14 in Trip Coins after Trip.com failed to resolve a hotel issue, Trip Coins are not a substitute for a cash refund you're owed.
They’ll say: “Repeated 'we'll call you back' promises that never arrive”
You say: Get every promise in writing via the app chat, capture your booking ID and any duty-manager name, and set a hard deadline. If callbacks lapse, escalate in writing to en_support@trip.com and open a card dispute in parallel.
They’ll say: “Blaming your bank for a refund Trip.com claims it already sent”
You say: Ask for the refund's ARN/transaction reference and date in writing, then take it to your bank. If Trip.com can't produce a reference, treat the refund as unpaid and file a Section 75 / chargeback claim with evidence.
They’ll say: “Only partially refunding an amount you believe should be fully refunded”
You say: Ask for an itemised breakdown of every fee deducted. If a special circumstance applies (visa refusal, medical emergency, hospitalisation), submit supporting documents within 7 days under the Special Circumstance Cancellation Policy and dispute the remainder with your card issuer if refused.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Trip.com has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Trip.com’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Trip.com’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Trip.com must honour it regardless of where they’re headquartered.

Delete your Trip.com account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Trip.com’s account settings, email en_support@trip.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Trip.com

Cancel in the Trip.com app or website. Log in, go to **My Trips → All Bookings** (or **Account → All Bookings**), tap **Manage My Booking**, then **Cancel Booking**. Review the refund breakdown and any service/cancellation fees, give a reason, and tap **Submit**. There's no way to cancel by email, the in-app flow is the only channel. Your refund amount depends on the airline or hotel's fare rules, which you can preview under **View cancellation policy** before confirming.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Trip.com refund guide. Need a human for something else entirely? The Trip.com contact guide lists every channel that actually answers.