Can I cancel a flight ticket from Trip.com and get a refund?

Yes, you can cancel any flight, but whether you get money back depends on the airline's fare rules. Refundable tickets may give a full or partial refund; non-refundable tickets usually return only airport taxes or offer a credit/voucher. Trip.com submits the request but the airline decides the refund amount, any cancellation fees, and processing time. Trip.com may also add its own service and cancellation fees. Check the fare rules under your booking before you cancel.

How to get a refund from Trip.com?

Log into your Trip.com account, open **My Trips → Manage My Booking**, select **Cancel Booking**, review the refund details and any fees, then submit. Track progress in the app's refund status section. Card refunds typically take 7 to 15 business days, PayPal/e-wallets 3 to 7 days, and bank transfers up to 30 days. If nothing arrives after 10 days, contact support with your booking ID and payment proof, and escalate via live chat if it stalls for two weeks.

Is there a cancellation fee on Trip.com?

For hotels, Trip.com says it doesn't add its own charges, but the hotel may apply penalties that grow the closer you cancel to check-in. For flights, cancelling typically involves a Trip.com service fee **plus** the airline's own cancellation fee. Free-cancellation hotels and fully refundable flights avoid fees if you cancel before the deadline. Always open **View cancellation policy** to see the exact deductions before confirming.

What should I do if my Trip.com refund is delayed?

First confirm the expected timeframe for your payment method (up to 30 days for bank transfers). If you're past it, escalate via Trip.com live chat, **Help & Support → Hotel/Flight Refund Issue**, with your booking ID and payment proof. Ask for the refund's transaction reference in writing. Users report refunds stalling for weeks with the blame shifted to the bank; if Trip.com can't produce a reference, open a chargeback or Section 75 claim with your card issuer.

Will I get all my money back if I cancel?

Not always. Free-cancellation hotels and refundable flights refund in full before the deadline, but partial-refund fares deduct a supplier fee and non-refundable/promo fares may return only taxes or nothing. Some users report being refunded only a fraction (e.g. 40%) and having to fight for the rest. If a special circumstance like a visa refusal or medical emergency applies, submit documents within 7 days under Trip.com's Special Circumstance policy to seek the remainder.

Can I cancel a Trip.com booking within 24 hours?

Some airlines allow free cancellation within 24 hours of booking, but this isn't universal, it depends on the fare, so always check the rules in your booking confirmation. Note that flights departing within 2 hours of booking are excluded from Trip.com's Booking Guarantee. Even when you cancel quickly, users report the refund itself can be slow or contested, so keep confirmation screenshots and your booking reference as proof of the timely cancellation.

Can I change my flight instead of cancelling?

Often yes. If your ticket is non-refundable, you may still be able to change the flight to a different date or destination, either free or for a fee, depending on the fare rules. You can also sometimes convert the unused portion into travel credit. Use **Manage My Booking** to see change options and fees. Changing rather than cancelling can preserve more value on strict promo fares that would otherwise refund nothing.

What if Trip.com ignores my cancellation or refund request?

Put your request in writing to **en_support@trip.com** with your booking ID and screenshots, and keep escalating through the app chat. If the supplier cancelled a confirmed booking, Trip.com's terms promise a full refund plus compensation of at least 20%. If they stall or send false information to your bank, file a chargeback or Section 75 claim with your card issuer, several users only recovered funds after their bank intervened. UK, US and EU consumer-protection routes are covered in the regional blocks below.

Can I cancel a Trip.com booking via the app or only the website?

Both work. The flow is identical: **My Trips → All Bookings → Manage My Booking → Cancel Booking → Submit**, and Trip.com's own guides steer users to the app for faster resolution and live chat. There is no email or offline cancellation path. The app also lets you track refund status in real time, which is useful given how many users report delays. Phone support (24/7) can help cancel eligible bookings if the app flow gives you trouble.

REFUND GUIDE

How to Get a Trip.com Refund When It's Stuck.

Q: How long does a Trip.com refund take?

It depends on your payment method: **credit/debit cards 7 to 15 business days**, **PayPal and e-wallets 3 to 7 business days**, and **bank transfers up to 30 days**. Hotel refunds can hit your account in as little as one working day for free-cancellation bookings, but partial or non-refundable exceptions add 3 to 5 days for supplier approval. Airlines can also slow flight refunds. If you don't see it after 10 days, contact Trip.com with your booking ID.

Trip.com refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against Trip.com’s own Terms · UK, US, and EU rights covered below

The short answer

Trip.com is an agent, so your refund is governed by the airline or hotel's fare rules, not a single Trip.com policy. Free-cancellation hotels and refundable flights refund in full if you cancel before the stated deadline; promo/non-refundable fares often return only taxes or nothing. Flight cancellations may add a Trip.com service fee plus the airline's cancellation fee. If Trip.com or the supplier cancels a confirmed booking, they refund in full and may add compensation of at least 20% of the booking total.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Trip.com, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Trip.com actually says

“Trip.com does not earn profits from or add additional charges to change and cancellation fees. If you need to cancel your booking, Trip.com will communicate with the hotel to try to reduce your cancellation charges as much as possible.”
, verbatim from Trip.com’s terms

Pro-rata refund: no

How long does a Trip.com refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Trip.com charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Trip.com has ~45 days to defend. Works regardless of where Trip.com is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Trip.com for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Trip.com subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Trip.com can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Trip.com is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Trip.com refund email

Email the right address
Use en_support@trip.com, the route yoink has verified actually gets read for Trip.com.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Trip.com team,

I'm requesting a refund for my Trip.com order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Trip.com

Cancel in the Trip.com app or website. Log in, go to **My Trips → All Bookings** (or **Account → All Bookings**), tap **Manage My Booking**, then **Cancel Booking**. Review the refund breakdown and any service/cancellation fees, give a reason, and tap **Submit**. There's no way to cancel by email, the in-app flow is the only channel. Your refund amount depends on the airline or hotel's fare rules, which you can preview under **View cancellation policy** before confirming.