How much will I get charged for cancelling a pre-paid booking?

Cancellation fees apply to all pre-paid bookings. **In the USA**, you'll be charged a $100 fee (plus tax) if you cancel 24+ hours before pickup, and **$200** (plus tax) if you cancel inside 24 hours. **In Canada**, it's CAD 65 or CAD 150 on the same split. In Europe, the exact figure appears in the Rental Information for your booking country. Sixt refunds the prepaid amount minus the fee.

What happens if I don't show up for my Sixt rental?

It's treated as a no-show and **the full prepaid amount is retained, partial refunds are not granted**. Sixt explicitly states: 'Please cancel free of charge on the website or in the SIXT app under "Bookings", or let us know, this frees up the vehicle for other customers.' Even if you're running late, contact Sixt early; with a flight number on file they'll hold the car, otherwise there's only a 1-hour grace period.

Is there a Sixt cancellation fee in Europe?

Yes, outside the 24-hour free-cancel window (only valid if pickup is 48+ hours away), Sixt retains a cancellation fee and refunds the rest. The exact amount is country-specific and listed in the **Rental Information** for your booking on the local SIXT site. EU consumers should note that the Consumer Rights Directive's 14-day cooling-off period does **not** apply to specific-date vehicle rental contracts, so the contractual fee stands unless you cancel inside Sixt's own free window.

Can I cancel a SIXT ride (chauffeur) booking for free?

Yes, SIXT ride is **free to cancel up to 60 minutes before the agreed pickup** for hourly/destination bookings, and free up to 24 hours before for some categories. Cancel a booking *before it's dispatched* and no fee is charged at all. If you cancel **less than 12 hours** before a destination/hourly pickup, you're charged **100% of the fare**. No-shows (driver can't reach you within the free waiting period) are also invoiced at 100%.

How do I cancel my SIXT+ subscription?

SIXT+ is marketed as **'pure flexibility without commitment'**, month-by-month with no down payment. To cancel, log into your SIXT+ account, go to your subscription details and follow the cancellation flow per the SIXT+ terms (minimum-term and notice rules vary by country/vehicle). For UK SIXT+ enquiries, email plus-usa@sixt.com (US) or claims-uk@sixt.com for incident-related queries; call +44 (0) 0344 499 3399 for UK SIXT+ support.

Can I cancel Sixt via the app instead of calling?

Yes. Open the SIXT app, tap **Bookings**, select the reservation and choose cancel. The same option is available under **'View / edit my booking'** on sixt.com, no phone call required. The app also shows the exact cancellation amount and refundable portion before you confirm. If your booking was made through a broker (Expedia, Booking.com, Kayak etc.), the cancel button in the Sixt app won't work, you must cancel with the broker.

Can I change my booking instead of cancelling?

Yes, modifying pickup time, drop-off location, dates or vehicle type is usually free if you do it before pickup. Use **'View / edit my booking'** on sixt.com or the app. Modifications often avoid the cancellation fee entirely, and FlyerTalk users report rebooking inside the 24-hour free window to capture price drops works (cancel + rebook saved one user ~$200 on a 10-day rental). Broker bookings must be changed with the broker.

Why am I still being charged after cancelling Sixt?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Sixt account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Sixt Without the $200 Fee.

Q: How do I cancel my SIXT booking?

Open **'View / edit my booking'** on sixt.com or the SIXT app under **Bookings** and select cancel. Free cancellation applies within 24 hours of booking *if* pickup is still more than 48 hours away. After that, a cancellation fee is deducted and the remainder is refunded to your original payment method (card, PayPal or Apple Pay) within 5 to 10 working days. If you booked through a travel agent or broker, you must cancel with them, Sixt cannot refund third-party bookings directly.

Q: Does Sixt charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Sixt and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, terms, contact, page-emails, web-search

The fastest way

Cancel a Sixt booking online via 'View/edit my booking' or the SIXT app under 'Bookings'. Prepaid bookings: free cancellation within 24 hours of booking if pickup is 48+ hours away; otherwise a fee applies ($100 USA, more if <24h). For disputes email customerservice-usa@sixt.com (US) or customer-service-uk@sixt.com (UK). Refunds take 5 to 10 working days.

Or let yoink do it for you.

30 seconds. AI emails Sixt, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
customerservice-usa@sixt.com, yoink-verified working email for Sixt (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Sixt team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Sixt plans you can cancel

Pay at Pickup Rental
Free to cancel before pickup for non-prepaid bookings; no-show after scheduled pickup forfeits any holds.
Prepaid Rental
Cancellation fees apply: $100 if cancelled 24h+ before pickup, $200 if <24h (USA). Canada: CAD 65 / CAD 150.
SIXT+ Car Subscription
Month-by-month with no commitment; cancel per SIXT+ terms.
$679.00/mo
SIXT ride (Chauffeur)
Free if cancelled before dispatch or 60+ minutes before pickup (destination bookings); 100% fare if <12h before pickup for destination/hourly bookings.
SIXT ONE Rewards
Free loyalty membership; no billing to cancel.
$0.00/mo

Sixt’s refund policy

Sixt gives you a 24-hour 'cooling-off' window after booking, but only if your pickup is still more than 48 hours away. After that, prepaid bookings incur a flat cancellation fee ($100 in the US if 24h+ before pickup, $200 if less; €/£ amounts vary by country and appear in your Rental Information). No-shows forfeit the whole prepaid amount. Refunds go back to the original payment method (card, PayPal or Apple Pay) and clear in 5 to 10 working days.

“Free cancellation: Within 24 hours of booking, provided pick-up is still more than 48 hours away, full refund. Cancellation after that, up to pick-up time: A cancellation fee is retained; the remaining amount is refunded.”
, Sixt terms

1-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Sixt refund guide , same data, but framed around the policy + escalation paths.

Does Sixt charge a cancellation fee?

Sixt’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Sixt

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling at the counter on pickup day to get money back, If you don't collect and haven't cancelled in advance, Sixt treats it as no-show and retains the full prepaid amount with no partial refund.
✕ Asking Sixt to refund a booking made via a broker/travel agent, Sixt cannot refund third-party bookings directly, you must contact the provider you booked with.
✕ Cancelling a prepaid US booking inside 24h of pickup to avoid the $100 fee, Inside-24h cancellations are charged $200 in the US (CAD 150 in Canada), not less.
✕ Disputing damage charges by emailing the generic reservations inbox, Reddit/Trustpilot/Tripadvisor reviewers report repeated ignored emails on damage disputes; escalation via written complaint or chargeback is usually needed.
✕ Using Twitter/X DMs to negotiate price-drop refunds, FlyerTalk users report Sixt Twitter support is 'not straightforward' and price-difference refunds were refused.

Cancelled Sixt but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Sixt, treat it as not cancelled. Email customerservice-usa@sixt.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Sixt’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Sixt charges again.

How Sixt will try to keep you

Sixt may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Sixt offers to rebook instead of cancelling (frees the vehicle, sometimes a goodwill gesture).”
You say: Reply: 'I don't need a rebooking, please cancel reservation [number] and confirm the refund amount and processing date in writing.'
They’ll say: “Branch staff suggest you 'just don't show up' rather than formally cancel.”
You say: Decline: a no-show forfeits 100% of prepaid amounts per the help-centre policy. Cancel in writing via the app or website under 'Bookings' before pickup time.
They’ll say: “Customer service quotes the 24-hour fee ($100 US) without mentioning the free-cancel window for bookings 48h+ from pickup.”
You say: Cite Sixt's UK help-centre policy: 'Free cancellation: Within 24 hours of booking, provided pick-up is still more than 48 hours away, full refund.'
They’ll say: “Damage-claim retention: Sixt withdraws an erroneous damage claim but stalls on refunding what you already paid.”
You say: Email customer-service-uk@sixt.com (UK) or customerservice-usa@sixt.com (US) citing the withdrawal email, set a 14-day deadline, then file a Section 75 / chargeback with your card issuer.
They’ll say: “Sixt's reservations team pushes you to the local branch which is closed or unresponsive.”
You say: Insist on written handling by central customer service and escalate via Resolver or the BVRLA (UK) if no substantive reply in 8 weeks.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Sixt to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Sixt has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Sixt’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Sixt’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Sixt must honour it regardless of where they’re headquartered.

Delete your Sixt account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Sixt’s account settings, email customerservice-usa@sixt.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Sixt

Open **'View / edit my booking'** on sixt.com or the SIXT app under **Bookings** and select cancel. Free cancellation applies within 24 hours of booking *if* pickup is still more than 48 hours away. After that, a cancellation fee is deducted and the remainder is refunded to your original payment method (card, PayPal or Apple Pay) within 5 to 10 working days. If you booked through a travel agent or broker, you must cancel with them, Sixt cannot refund third-party bookings directly.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Sixt refund guide. Need a human for something else entirely? The Sixt contact guide lists every channel that actually answers.