Why is Runpod still charging me after I stopped my pod?

A stopped Pod with a volume attached **still incurs $0.20/GB/month** for idle volume storage, Runpod confirms this on Trustpilot and in their pricing. To stop all charges you have to **terminate** the Pod (which deletes the volume) or detach/delete the network volume manually. Container disk is $0.10/GB/mo while running and goes away on termination.

Does Runpod have a free trial?

No free trial. Runpod is prepaid: the minimum deposit is **$10**, and that balance is consumed per-second as you use compute and storage. There's no auto-renewing trial to forget about, but equally, anything you top up is non-refundable. New users sometimes get promo credits through partner codes; those credits behave the same way as paid credits.

How do I delete my Runpod account entirely?

There's no self-serve 'delete account' button in the console. Email **help@runpod.io** from the address on the account, ask for full account deletion under GDPR/CCPA, and confirm any remaining balance is forfeit (credits aren't refundable). Before sending, **terminate all Pods, Serverless endpoints and network volumes** and remove your saved payment method so nothing can be charged during the deletion review.

Can I pause my Runpod billing instead of cancelling?

Yes, effectively. Because billing is per-second pay-as-you-go, you 'pause' simply by **stopping every Pod and disabling auto-pay** on the Billing page. Your account stays open with whatever credit balance remains. The catch is idle volume storage at $0.20/GB/month, so if you're pausing for weeks, back up the data externally and delete the volume to stop all charges.

Will I lose my data if I cancel Runpod?

Yes. Runpod explicitly warns it **is not designed for long-term data storage**, if your account runs out of funds, storage may be deleted and cannot be recovered. Terminating a Pod also deletes its container disk. Before closing the account, download model weights, datasets and any logs you need to keep, or transfer them to S3 / external object storage.

Can I dispute a Runpod charge on my card?

You can, but try help@runpod.io first, Runpod's Terms treat unilateral payment reversal as a material breach and can suspend your account. Give support **5 to 7 working days** with full evidence (resource IDs, timestamps, logs). If they refuse and the charge was for a service Runpod failed to deliver, UK/EU buyers have Section 75 / chargeback rights; US buyers can use Reg E or card-network dispute rules.

Why am I seeing a double charge on my Runpod card?

Runpod's own help center has an article for this, usually it's a Stripe pre-authorisation hold that drops off within a few business days, not a real second charge. Check the Billing Explorer in your console: if only one transaction posted there but two show on your statement, wait 3 to 5 working days. If both post, email help@runpod.io with the last 4 digits of the card and both transaction IDs.

Why am I still being charged after cancelling Runpod?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Runpod account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Runpod & Stop GPU Charges.

Q: Does Runpod charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Runpod and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, pricing, page-emails, web-search

The fastest way

Runpod is pay-as-you-go GPU compute, so there's no subscription to cancel, just stop your Pods, terminate Serverless endpoints, and stop adding credits. To delete the account or dispute a charge, email help@runpod.io with your account email and resource ID. Replies typically arrive within 24 to 48 hours.

Or let yoink do it for you.

30 seconds. AI emails Runpod, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Cancelling a Runpod order by email

Email the verified address
help@runpod.io, yoink-verified working email for Runpod (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Runpod team,

I'd like to cancel my recent Runpod order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Runpod plans you can cancel

Pods (On-Demand GPU)
Per-second billing. Stop or terminate the Pod from the console to end charges; a stopped Pod with attached volume still incurs $0.20/GB/mo storage.
Serverless GPU Endpoints
Delete the endpoint in the Serverless dashboard. Zero idle cost when not running.
Savings Plan (Commitment)
Cannot be canceled, paused, extended, or refunded, GPU is reserved for the full term.
Reserved Clusters (1 to 12mo+)
Enterprise commitment, terms negotiated with sales; no self-serve cancel.
Prepaid Credits
Minimum $10 top-up. Auto-pay can be disabled on the Billing page.

Runpod’s refund policy

Runpod runs a prepaid, pay-per-second model, once you've added credits, Runpod's policy treats them as non-refundable and non-withdrawable. There's no free trial and no proration. The only refunds Runpod will issue are for charges caused by Runpod-side faults (e.g. workers that failed to initialize but still drained your balance), and even then compensation is normally paid back as account credits rather than to your card. Open a ticket at help@runpod.io with your account email, resource ID and timestamps to dispute a charge.

“Runpod credits are non-refundable and cannot be withdrawn once deposited. Credits can only be used for Runpod services.”
, Runpod terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Runpod refund guide , same data, but framed around the policy + escalation paths.

Does Runpod charge a cancellation fee?

We found no cancellation fee in Runpod’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Runpod

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a Savings Plan early, Runpod's own help center states Savings Plans cannot be canceled, paused, or refunded, the GPU is reserved for your full term.
✕ Withdrawing unused credits back to your card, Docs explicitly state credits cannot be withdrawn once deposited; they can only be spent on Runpod services.
✕ Asking for a prorated refund mid-subscription term, Terms of Service state you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current period.
✕ Refund for misconfigured workloads (wrong CUDA, bad container, runaway loop), Runpod's public Trustpilot replies make clear they won't refund usage tied to user-side configuration errors.
✕ Stopping a Pod and expecting zero charges, Stopped Pods with attached volumes still incur $0.20/GB/month idle storage until the volume is deleted.
✕ Chargeback as a first move, Runpod's terms make material breach claims if payment is reversed; you'll lose account access. Try help@runpod.io first.

Cancelled Runpod but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Runpod, treat it as not cancelled. Email help@runpod.io referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Runpod’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Runpod charges again.

How Runpod will try to keep you

Runpod may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support points users to optimise their setup instead of refunding”
You say: Thanks, I'm not looking for tuning help, I'm asking for a refund of the $X drained on [DATE] by [RESOURCE ID] where the workers never initialised. Please process the refund (to original payment method where possible, or to credits) under your stated policy of reimbursing genuine platform-side issues.
They’ll say: “Offering reimbursement as Runpod credits rather than cash”
You say: I appreciate the offer of credits, but I no longer intend to use the platform. Per UK Consumer Rights Act 2015 / EU Consumer Rights Directive / California ARL, please refund to my original payment method.
They’ll say: “Blaming the user's configuration when logs were unavailable”
You say: The Pod/worker logs were not surfaced in the console at the time of failure, so the misconfiguration could not have been diagnosed by me. Under your published policy you reimburse genuine platform faults, please treat this as one and refund $X.
They’ll say: “Slow Discord/ticket triage on Serverless balance drains”
You say: I opened ticket [#] on [DATE] and have not had substantive response in 48h. Escalating in writing to help@runpod.io and via my card issuer's dispute process if unresolved within 7 days.
They’ll say: “Savings Plan 'non-cancellable' wall”
You say: I understand Savings Plans are commitment-based. I'm citing [UK CRA 2015 s.49, services not performed with reasonable skill / EU CRD Art. 16 exceptions / Cal. Civ. Code §1670.5 unconscionability] because [specific Runpod-side failure]. Please escalate to billing.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Runpod to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Runpod has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Runpod’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Runpod’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Runpod must honour it regardless of where they’re headquartered.

Delete your Runpod account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Runpod’s account settings, email help@runpod.io with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Runpod

Most Runpod usage is pay-as-you-go, so there's nothing to 'cancel', just **stop or terminate every Pod and Serverless endpoint** in the console and switch off auto-pay on the Billing page. If you bought a paid Subscription product directly from Runpod, the Terms say to log in and use the **'Change/Cancel Membership'** option in Account Settings, or email **help@runpod.io**. Don't forget to delete any attached volumes, stopped Pods still incur $0.20/GB/month storage.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Runpod refund guide. Need a human for something else entirely? The Runpod contact guide lists every channel that actually answers.

Cancel other brands.

Tired of doing this by hand?

yoink emails Runpod, handles the retention dance, chases the refund. You approve, sleep, check the wins tab later.

Get yoink for free →