How to Cancel Revolut Inside the 14-Day Window.

The 4-step cancellation

1. Email the verified address

   support@revolut.com, the standard route for Revolut.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Revolut team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Revolut plans you can cancel

• Standard

  Free tier, no subscription to cancel, but you can still close the account in-app or by emailing support@revolut.com.

  £0.00/mo
• Plus

  Downgrade to Standard in the app (Profile → Plan → Downgrade) or ask in-app chat / email support@revolut.com.

  £3.99/mo
• Premium

  Downgrade via Profile → Plan → Downgrade to Standard. Annual subscribers may be charged a break fee for ending early.

  £7.99/mo
• Metal

  Downgrade in-app. Annual plans may incur a break fee that is reversed if you re-instate the plan.

  £14.99/mo
• Ultra

  Downgrade in-app, introductory £55/month rate. Includes 'cancellation cover' insurance which is separate from cancelling the plan itself.

  £55.00/mo

Revolut’s refund policy

Revolut refunds a paid-plan fee only if you downgrade within 14 days of signup AND you haven't used the account, the refund is paid as a separate transaction. Mid-cycle upgrades are pro-rated automatically, but mid-cycle downgrades outside the 14-day window are not, you simply keep the benefits until the next billing date. If your account was temporarily limited, Revolut issues a separate refund covering the days you lost access.

“If you signed up for a new plan in the last 14 days and haven't used your account, you can downgrade to a lower-priced plan and receive a refund as a separate transaction.”

, Revolut terms

Asking specifically for money back, not just a cancellation? See the dedicated Revolut refund guide , same data, but framed around the policy + escalation paths.

Does Revolut charge a cancellation fee?

Revolut’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Revolut

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Calling a customer-service phone number, Revolut has no general support phone line; the published number +442033228352 is an automated card-blocking IVR that 'can't connect you to a human agent'. Only Premium/Metal/Ultra customers can call via in-app calling.
• ✕ Cancelling via email alone for paid-plan downgrades, Support routes plan changes through in-app chat or the Billing menu. Email to support@revolut.com works for closing the whole account but plan downgrade itself happens in-app.
• ✕ Deleting the app, Removing the app does not cancel your paid plan or close the account, billing continues until you downgrade in-app or email support.
• ✕ Asking to skip the zero-balance requirement, Revolut won't close the account until all currency, crypto, commodities and stock balances are liquidated and pending transactions clear.
• ✕ Cancelling while account is restricted, Terms state 'If your Account has been temporarily restricted, we may not be able to close it until we have completed our enquiries.'

Cancelled Revolut but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Revolut, treat it as not cancelled. Email support@revolut.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Revolut’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Revolut charges again.

How Revolut will try to keep you

Revolut may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Chatbot 'Rita' loop, the AI assistant tries to handle downgrades before passing to a human”

  You say: Type 'speak to a human agent' or 'formal complaint about plan fee' to escalate past Rita to a live agent.

• They’ll say: “Offer to switch you to a cheaper paid plan (e.g. Metal → Plus) instead of full downgrade”

  You say: Decline politely: 'I want a full downgrade to Standard, not a side-grade. Please confirm in writing the effective date and any refund due.'

• They’ll say: “Reminder of forfeited 'benefits worth £2,200/year' on Metal or £9,000 on Ultra”

  You say: State you don't use those bundled subscriptions and the cash cost exceeds the value to you. Ask for the downgrade to be processed today.

• They’ll say: “Break-fee warning on annual paid plans”

  You say: Ask for the exact break-fee amount in writing; under UK/EU consumer law you can still cancel and pay only the pro-rated cost of use, especially within 14 days of renewal.

• They’ll say: “Delay tactic, request more documents before closing the account”

  You say: If support stalls, email formalcomplaints@revolut.com with a clear deadline (15 business days) and the line: 'Treat this as a formal complaint; I require a final response letter so I can escalate to the Financial Ombudsman Service.'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Revolut account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Revolut’s account settings, email support@revolut.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Revolut

Money-back questions (windows, pro-rata, chargebacks) are covered in the Revolut refund guide. Need a human for something else entirely? The Revolut contact guide lists every channel that actually answers.

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