Can I get a refund on my Revolut plan fee?

Yes, but only inside a narrow window. Revolut's policy: *'If you signed up for a new plan in the last 14 days and haven't used your account, you can downgrade to a lower-priced plan and receive a refund as a separate transaction.'* Outside 14 days, no pro-rata refund is given on downgrades — you simply keep the paid benefits until the next billing date. Upgrades mid-cycle, by contrast, are refunded instantly for unused days.

How do I close my Revolut account permanently?

Per Revolut's Personal Terms, you can close 'through the Revolut app, by writing to us at our head office or by emailing us at support@revolut.com.' First: downgrade any paid plan to Standard, sell crypto/stocks/commodities, close linked Joint, Pro or <18 accounts, clear pending transactions and withdraw your balance to zero. Then go Profile → Account → **Close account**. Closure is usually instant once the checklist is clean.

Does Revolut charge a cancellation fee?

There's no fee to close a free Standard account. Paid plans don't carry a flat 'cancellation fee', but Revolut's terms warn: *'We may also charge you any cancellation fees that apply to other agreements you've entered into with us (for example, if you cancel your paid plan subscription under the Paid Plan Terms).'* On annual plans, ending early can trigger a 'break fee' — which Revolut auto-refunds if you cancel the scheduled downgrade and stay on the plan.

Can I pause my Revolut plan instead of cancelling?

No — Revolut doesn't offer a 'pause' option on paid plans. The only equivalent is to downgrade to **Standard** (free), which keeps your account, card and details intact and your transaction history accessible, then upgrade back to Plus/Premium/Metal/Ultra later when you need the benefits.

Will I lose my Revolut card and account history if I cancel my paid plan?

No, downgrading the **plan** keeps your account, e-money balance, transaction history and a Standard-tier debit card. You only lose the paid-tier perks (insurance, higher FX limits, lounge access, included subscriptions). However, **closing the whole account** is different — per the terms you 'lose access to the app including other Revolut accounts, services, and any cards you have', so download statements from the app before closure.

How do I cancel Revolut without the app?

If you've lost access to the app or your phone, email **support@revolut.com** stating you want to close your account; Revolut's contact page directs locked-out users there. For a written cancellation paper trail you can also write to the head office: 30 South Colonnade, London E14 5HX. Note the published phone line (+442033228352) is an automated card-block IVR and 'can't connect you to a human agent'.

What if Revolut ignores my cancellation or refund request?

Escalate by emailing **formalcomplaints@revolut.com** — this triggers Revolut's formal complaints process. They'll acknowledge within 5 business days. If you're not happy with their final response (or 8 weeks pass with no resolution), UK customers can escalate free to the **Financial Ombudsman Service** within 6 months. Revolut Ltd / Revolut Bank UK Ltd are FCA-regulated, so the FOS has jurisdiction.

Can I cancel Revolut Ultra and get a refund of the £55?

Only if you're inside 14 days of signing up to Ultra and you haven't used the account — then Revolut will refund the fee as a separate transaction when you downgrade. Outside that window the £55 is non-refundable and you keep Ultra benefits (lounges, eSIM data, partner subs) until your next billing date. Heavy users of bundled perks usually find a pro-rata refund refused.

How do I cancel Revolut Business?

Sign in online or in the app → **Settings** → scroll to **Close account**. Only the account owner can request closure, and you must first downgrade any paid plan to free, clear all balances and cancel pending transactions. Refund-eligibility mirrors personal plans: a separate refund transaction if you downgrade within 14 days of signup and haven't used the account.

Does Revolut have a free trial I need to cancel?

No — Revolut does not offer a free trial on paid plans. You're billed from day one of subscribing to Plus, Premium, Metal or Ultra. The protection consumers get instead is the 14-day 'unused account' refund window: if you downgrade within 14 days and haven't used the account, the fee is refunded as a separate transaction.

Can I downgrade Revolut Metal to Plus or Standard?

Yes. In the app go to **Profile → Plan → Change plan** and pick a lower tier. The downgrade takes effect at the end of your current billing cycle (no pro-rata refund) unless you're inside the 14-day unused-account window. If you're on an annual Metal plan, a break fee may apply — but it's automatically refunded if you cancel the scheduled downgrade before it takes effect.

UNRATED TO CANCEL

How to Cancel Revolut Inside the 14-Day Window.

Q: How do I cancel my Revolut Premium subscription?

Open the Revolut app → tap your profile icon → **Plan** → **Downgrade to Standard** → **Yes, Proceed**. The downgrade takes effect at the end of your current billing period. If you're within 14 days of signup and haven't used the account, you'll be prompted that you're eligible for a refund. If the in-app flow won't progress, email **support@revolut.com** or ask Rita in chat to escalate to a human agent.

Q: Does Revolut charge a cancellation fee?

There's no fee to close a free Standard account. Paid plans don't carry a flat 'cancellation fee', but Revolut's terms warn: *'We may also charge you any cancellation fees that apply to other agreements you've entered into with us (for example, if you cancel your paid plan subscription under the Paid Plan Terms).'* On annual plans, ending early can trigger a 'break fee' — which Revolut auto-refunds if you cancel the scheduled downgrade and stay on the plan.

Q: Can I pause my Revolut plan instead of cancelling?

No — Revolut doesn't offer a 'pause' option on paid plans. The only equivalent is to downgrade to **Standard** (free), which keeps your account, card and details intact and your transaction history accessible, then upgrade back to Plus/Premium/Metal/Ultra later when you need the benefits.

Q: Will I lose my Revolut card and account history if I cancel my paid plan?

No, downgrading the **plan** keeps your account, e-money balance, transaction history and a Standard-tier debit card. You only lose the paid-tier perks (insurance, higher FX limits, lounge access, included subscriptions). However, **closing the whole account** is different — per the terms you 'lose access to the app including other Revolut accounts, services, and any cards you have', so download statements from the app before closure.

Q: How do I cancel Revolut without the app?

If you've lost access to the app or your phone, email **support@revolut.com** stating you want to close your account; Revolut's contact page directs locked-out users there. For a written cancellation paper trail you can also write to the head office: 30 South Colonnade, London E14 5HX. Note the published phone line (+442033228352) is an automated card-block IVR and 'can't connect you to a human agent'.

Q: What if Revolut ignores my cancellation or refund request?

Escalate by emailing **formalcomplaints@revolut.com** — this triggers Revolut's formal complaints process. They'll acknowledge within 5 business days. If you're not happy with their final response (or 8 weeks pass with no resolution), UK customers can escalate free to the **Financial Ombudsman Service** within 6 months. Revolut Ltd / Revolut Bank UK Ltd are FCA-regulated, so the FOS has jurisdiction.

Q: Can I cancel Revolut Ultra and get a refund of the £55?

Only if you're inside 14 days of signing up to Ultra and you haven't used the account — then Revolut will refund the fee as a separate transaction when you downgrade. Outside that window the £55 is non-refundable and you keep Ultra benefits (lounges, eSIM data, partner subs) until your next billing date. Heavy users of bundled perks usually find a pro-rata refund refused.

Q: How do I cancel Revolut Business?

Sign in online or in the app → **Settings** → scroll to **Close account**. Only the account owner can request closure, and you must first downgrade any paid plan to free, clear all balances and cancel pending transactions. Refund-eligibility mirrors personal plans: a separate refund transaction if you downgrade within 14 days of signup and haven't used the account.

Revolut typically charges £600 (one-off). Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 6 sources cited

The fastest way

Open the Revolut app → Profile → Plan → Downgrade to Standard to cancel your paid plan. You can also email support@revolut.com (subject: 'Cancel paid plan and refund unused days'). If you signed up within the last 14 days and haven't used the plan, you're eligible for a refund. In-app chat confirms within minutes.

£600 (one-off)typical charge

Or let yoink do it for you.

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The 4-step cancellation

Email the verified address
support@revolut.com — the standard route for Revolut.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Revolut team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Revolut plans you can cancel

Standard
Free tier — no subscription to cancel, but you can still close the account in-app or by emailing support@revolut.com.
£0.00/mo
Plus
Downgrade to Standard in the app (Profile → Plan → Downgrade) or ask in-app chat / email support@revolut.com.
£3.99/mo
Premium
Downgrade via Profile → Plan → Downgrade to Standard. Annual subscribers may be charged a break fee for ending early.
£7.99/mo
Metal
Downgrade in-app. Annual plans may incur a break fee that is reversed if you re-instate the plan.
£14.99/mo
Ultra
Downgrade in-app — introductory £55/month rate. Includes 'cancellation cover' insurance which is separate from cancelling the plan itself.
£55.00/mo

Revolut’s refund policy

Revolut refunds a paid-plan fee only if you downgrade within 14 days of signup AND you haven't used the account — the refund is paid as a separate transaction. Mid-cycle upgrades are pro-rated automatically, but mid-cycle downgrades outside the 14-day window are not — you simply keep the benefits until the next billing date. If your account was temporarily limited, Revolut issues a separate refund covering the days you lost access.

“If you signed up for a new plan in the last 14 days and haven't used your account, you can downgrade to a lower-priced plan and receive a refund as a separate transaction.”
— Revolut terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Revolut refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Revolut

Based on 6 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling a customer-service phone number — Revolut has no general support phone line; the published number +442033228352 is an automated card-blocking IVR that 'can't connect you to a human agent'. Only Premium/Metal/Ultra customers can call via in-app calling.
✕ Cancelling via email alone for paid-plan downgrades — Support routes plan changes through in-app chat or the Billing menu. Email to support@revolut.com works for closing the whole account but plan downgrade itself happens in-app.
✕ Deleting the app — Removing the app does not cancel your paid plan or close the account — billing continues until you downgrade in-app or email support.
✕ Asking to skip the zero-balance requirement — Revolut won't close the account until all currency, crypto, commodities and stock balances are liquidated and pending transactions clear.
✕ Cancelling while account is restricted — Terms state 'If your Account has been temporarily restricted, we may not be able to close it until we have completed our enquiries.'

How Revolut will try to keep you

Revolut may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Chatbot 'Rita' loop — the AI assistant tries to handle downgrades before passing to a human”
You say: Type 'speak to a human agent' or 'formal complaint about plan fee' to escalate past Rita to a live agent.
They’ll say: “Offer to switch you to a cheaper paid plan (e.g. Metal → Plus) instead of full downgrade”
You say: Decline politely: 'I want a full downgrade to Standard, not a side-grade. Please confirm in writing the effective date and any refund due.'
They’ll say: “Reminder of forfeited 'benefits worth £2,200/year' on Metal or £9,000 on Ultra”
You say: State you don't use those bundled subscriptions and the cash cost exceeds the value to you. Ask for the downgrade to be processed today.
They’ll say: “Break-fee warning on annual paid plans”
You say: Ask for the exact break-fee amount in writing; under UK/EU consumer law you can still cancel and pay only the pro-rated cost of use, especially within 14 days of renewal.
They’ll say: “Delay tactic — request more documents before closing the account”
You say: If support stalls, email formalcomplaints@revolut.com with a clear deadline (15 business days) and the line: 'Treat this as a formal complaint; I require a final response letter so I can escalate to the Financial Ombudsman Service.'

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Revolut to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Revolut to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Revolut’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Revolut’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Revolut must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Revolut’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Revolut has ~45 days to defend.

Common questions about cancelling Revolut

Open the Revolut app → tap your profile icon → **Plan** → **Downgrade to Standard** → **Yes, Proceed**. The downgrade takes effect at the end of your current billing period. If you're within 14 days of signup and haven't used the account, you'll be prompted that you're eligible for a refund. If the in-app flow won't progress, email **support@revolut.com** or ask Rita in chat to escalate to a human agent.