Will Redis refund me if I cancel mid-cycle?

Almost never. The Cloud Agreement says all payments are non-cancellable and non-refundable, and the support KB confirms 'no retroactive refunds' even when you cancel mid-cycle. The only carve-outs are (1) a pro-rata refund if you terminate because Redis failed to fix a material breach, and (2) rare 'special circumstances' like a system error or immediate accidental start, which Support handles case-by-case. File a ticket with the invoice number and a clear reason.

Why is the Cancel Subscription button missing?

Two reasons: either you still have one or more databases in the subscription, or there's an outstanding invoice. Redis hides the Cancel button until both conditions are clear. Delete every database via Configuration → Danger Zone, then go to Billing & Payments and use Pay Now on any open invoice. Only the Account Owner can perform the cancellation — admins and billing roles can't.

I was charged after cancelling my Redis Cloud subscription — why?

Most commonly it's because only part of the subscription was actually cancelled (a database or sub-resource was still active), or because you subscribed via AWS/GCP Marketplace and didn't unsubscribe in the marketplace console. Essentials is billed in advance and Flex/Pro are billed in arrears, so a final usage invoice can also arrive after cancellation. Check the Redis Cloud Console AND your marketplace subscriptions page — both must show cancelled.

How do I cancel Redis Cloud bought through AWS Marketplace?

First, assign a direct credit card in Redis Cloud as a fallback so your databases aren't auto-deleted. Then log in to the AWS Console → Marketplace → Manage Subscriptions, find Redis Cloud and click **Cancel Subscription**. If this is your last AWS-linked Redis account, you have to unsubscribe in AWS — the 'Disconnect' button in Redis Cloud will be greyed out. Note that AWS Marketplace credits do not transfer to direct billing.

How do I cancel Redis Cloud through Google Cloud Marketplace?

Open the Redis Cloud Console and (if you're on the iSaaS model) switch each subscription to a credit card under Billing & Payments → Payment Methods. Then go to GCP Console → Marketplace → Your Orders and unsubscribe the Redis Cloud offer. If you're on the legacy 3PIC contract, marketplace is the only billing option and unsubscribing will delete databases after a roughly 5-day grace period — back up first.

How do I delete my Redis Cloud account entirely?

Cancellation only stops a subscription — it doesn't close the account. To fully erase your data under GDPR/CCPA you must: (1) delete every database, (2) cancel every subscription, (3) remove all users except the Owner, (4) clear outstanding invoices and remove payment methods, then (5) submit the Redis Privacy Request Form choosing 'Account Deletion / Data Erasure'. Only the Account Owner can do this, and Redis will reject the request if anything is still attached.

Is there a free trial or free tier for Redis Cloud?

There's a permanent free tier rather than a time-limited trial: the 30 MB Essentials plan is free forever and is meant for learning and prototyping. There's no SLA, no high availability, and only community support. Pro also advertises 'first $200 free' as starter credit. Free Services are explicitly excluded from the support, SLA, and warranty obligations in the Cloud Agreement.

Can I pause my Redis Cloud subscription instead of cancelling?

No formal pause option exists. The only way to stop being billed is to delete the databases and cancel the subscription. If you want to keep the account shell for later, you can leave the subscription cancelled and the account open — your payment methods and user setup remain. For a much smaller bill, downgrade an Essentials database to the free 30 MB plan instead of cancelling.

Will I lose my data if I cancel Redis Cloud?

Yes — cancellation requires deleting every database first, and deleted data cannot be recovered. Export or back up everything before you start: Essentials and Pro plans offer different backup options (see Redis's Backups guide). For Active-Active databases the delete operation removes the database across all participating regions at once. Make sure connected apps are pointed elsewhere before you click Delete.

How do I contact Redis support about a refund or billing dispute?

Redis does not publish a customer-service email address. Existing customers submit a ticket via the Redis Support Portal at support.redislabs.com (24/7 intake; response speed depends on your support tier). For billing-specific issues, select 'billing question' as the issue type and include the invoice number and your Redis Cloud account ID. Basic & Developer support runs 9 a.m.–5 p.m. local business hours.

Does Redis Cloud have a cancellation fee?

There's no explicit cancellation fee, but the fee structure has the same effect: prepaid Essentials charges aren't refunded for the remainder of the month, and Pro/Flex usage already incurred is still owed because billing is in arrears. Annual prepay commitments are not refunded for unused months. Outstanding balances must be cleared before the cancel button will even appear.

UNRATED TO CANCEL

How to Cancel Redis Cloud Without Losing Data.

Redis typically charges £36/mo. Here's the fastest way to cancel and what to expect.

Last verified 15 days ago · data refreshes daily · 2 sources cited

The fastest way

To cancel Redis Cloud: delete every database first (Configuration → Danger Zone → Delete Database), clear outstanding invoices, then open Subscriptions → Overview → Cancel Subscription. Marketplace customers must also unsubscribe in the AWS or GCP console. No support email — file a ticket via the Redis Support Portal. Charges are non-refundable mid-cycle.

£36/motypical charge

£432/yrif you keep paying

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The 4-step cancellation

Email the verified address
support@redis.io — the standard route for Redis.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Redis team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Redis plans you can cancel

Essentials Free (30 MB)
Self-serve in Redis Cloud Console; delete the database to stop the subscription.
$0.00/mo
Essentials
Prepaid monthly, billed in advance. Cancel via Subscriptions → Overview → Cancel Subscription after deleting all databases.
$5.00/mo
Pro
Usage-based, billed in arrears (~$0.014/hour, $200/month minimum). Cancellation requires deleting all databases first.
$200.00/mo
Flex
Usage-based RAM:Flash tier. Delete databases then cancel subscription in console.
$5.00/mo

Redis’s refund policy

Redis treats most subscription charges as non-refundable, even if you cancel mid-cycle. The only pro-rata refund the Cloud Agreement promises is when you terminate because Redis fails to fix a material breach of the service. Outside of that, the docs and KB tell you to contact Support and explain the special circumstance — system errors or an accidental immediate start are the rare exceptions Support may honour. Service Credits issued under the SLA can only be applied to future invoices.

“Except specified in this Agreement, all payment obligations under a Transaction are non-cancelable and all payments made are non-refundable.”
— Redis terms

Pro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Redis refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Redis

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling the subscription before deleting your databases — The Cancel Subscription button does not appear until every database under the subscription is deleted via Configuration → Danger Zone.
✕ Cancelling in the Redis Cloud Console when billing is routed through AWS or GCP Marketplace — Marketplace-linked accounts must be unsubscribed in the AWS Console (Marketplace → Manage Subscriptions) or GCP Console (Marketplace → Your Orders); cancelling only in Redis Cloud will not stop the charges.
✕ Removing your credit card to force a stop — Redis blocks payment-method removal until subscriptions are fully cancelled and balances cleared; outstanding invoices keep accruing and can restrict the account after 30 days.
✕ Requesting a refund for the unused part of the month — Redis explicitly states there are no retroactive refunds and most charges are non-refundable even when cancelled mid-cycle.
✕ Deleting the account directly without first cancelling subscriptions — Privacy/account-erasure requests are rejected or delayed if any databases, subscriptions, users, payment methods, or unpaid invoices remain.

How Redis will try to keep you

Redis may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support points to 'special circumstances' for refunds without defining them”
You say: When you contact Support, frame the request as a 'special circumstance' the billing docs explicitly invite — accidental subscription start, a system/UI error, or a duplicate charge — and ask for written confirmation of the refund decision and timeline.
They’ll say: “Marketplace billing left running after Redis-side cancellation”
You say: If you originally subscribed via AWS or GCP Marketplace, screenshot the cancelled status in BOTH the Redis Cloud Console and the cloud provider's Marketplace console. If charges continue, escalate to Support with your AWS/GCP account ID, Redis Cloud account ID and the exact steps you took.
They’ll say: “Outstanding invoice block”
You say: Redis will not let you cancel while an invoice is unpaid. Settle the invoice (Pay Now in Billing & Payments), then immediately cancel — do not leave the account active 'until the next bill' or another cycle of usage charges will accrue.
They’ll say: “Data-loss anxiety used to keep you on the marketplace contract”
You say: Before disconnecting marketplace billing, add a fallback credit card so databases aren't auto-deleted in the grace window. Once safe, you can then cancel the subscription cleanly without the 'your data will be wiped' pressure.
They’ll say: “Privacy-deletion form bounces if anything is left behind”
You say: Run the full teardown sequence in order: delete databases → cancel subscriptions → remove non-owner users → clear payment methods → submit the Privacy Request Form. Skipping a step gets the request rejected and the account stays open.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Redis to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Redis to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Redis’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Redis’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Redis must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Redis’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Redis has ~45 days to defend.

Common questions about cancelling Redis

Sign in to the Redis Cloud Console as the Account Owner. Open each database under the subscription, go to **Configuration → Danger Zone → Delete Database**. Once the subscription shows zero databases, go to **Subscriptions → select the subscription → Overview tab → Cancel Subscription** and confirm in the dialog. If billing runs through AWS or GCP Marketplace, you also need to unsubscribe in that provider's marketplace console — the Redis-side cancellation alone won't stop charges.