Will Redis refund me if I cancel mid-cycle?

Almost never. The Cloud Agreement says all payments are non-cancellable and non-refundable, and the support KB confirms 'no retroactive refunds' even when you cancel mid-cycle. The only carve-outs are (1) a pro-rata refund if you terminate because Redis failed to fix a material breach, and (2) rare 'special circumstances' like a system error or immediate accidental start, which Support handles case-by-case. File a ticket with the invoice number and a clear reason.

I was charged after cancelling my Redis Cloud subscription — why?

Most commonly it's because only part of the subscription was actually cancelled (a database or sub-resource was still active), or because you subscribed via AWS/GCP Marketplace and didn't unsubscribe in the marketplace console. Essentials is billed in advance and Flex/Pro are billed in arrears, so a final usage invoice can also arrive after cancellation. Check the Redis Cloud Console AND your marketplace subscriptions page — both must show cancelled.

How do I contact Redis support about a refund or billing dispute?

Redis does not publish a customer-service email address. Existing customers submit a ticket via the Redis Support Portal at support.redislabs.com (24/7 intake; response speed depends on your support tier). For billing-specific issues, select 'billing question' as the issue type and include the invoice number and your Redis Cloud account ID. Basic & Developer support runs 9 a.m.–5 p.m. local business hours.

Does Redis Cloud have a cancellation fee?

There's no explicit cancellation fee, but the fee structure has the same effect: prepaid Essentials charges aren't refunded for the remainder of the month, and Pro/Flex usage already incurred is still owed because billing is in arrears. Annual prepay commitments are not refunded for unused months. Outstanding balances must be cleared before the cancel button will even appear.

REFUND GUIDE

How to Get a Redis Cloud Refund.

Here's what Redis actually owes you, what their policy quietly says, and how to escalate — by country — if they ignore the request.

Last verified 15 days ago against Redis’s own Terms · UK, US, and EU rights covered below

The short answer

Redis treats most subscription charges as non-refundable, even if you cancel mid-cycle. The only pro-rata refund the Cloud Agreement promises is when you terminate because Redis fails to fix a material breach of the service. Outside of that, the docs and KB tell you to contact Support and explain the special circumstance — system errors or an accidental immediate start are the rare exceptions Support may honour. Service Credits issued under the SLA can only be applied to future invoices.

Or let yoink chase the refund.

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What Redis actually says

“Except specified in this Agreement, all payment obligations under a Transaction are non-cancelable and all payments made are non-refundable.”
— verbatim from Redis’s terms

Pro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Redis charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Redis made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Redis’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Redis for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Redis subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Redis can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Redis is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Redis has ~45 days to defend. Works regardless of where Redis is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@redis.io — the route yoink has verified actually gets read for Redis.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Redis team,

I'm writing to request a refund for my recent Redis subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Redis

Sign in to the Redis Cloud Console as the Account Owner. Open each database under the subscription, go to **Configuration → Danger Zone → Delete Database**. Once the subscription shows zero databases, go to **Subscriptions → select the subscription → Overview tab → Cancel Subscription** and confirm in the dialog. If billing runs through AWS or GCP Marketplace, you also need to unsubscribe in that provider's marketplace console — the Redis-side cancellation alone won't stop charges.