How do I return my order?

Unused items with packaging and security seals intact can be returned within **30 days of receipt**. The returns page says 30 days and the FAQ says 30 working days, so send it back early to be safe. You arrange and pay for the courier, or drop it at a Panel Company showroom in Gateshead, London, Rotherham or Bristol for free. If you can't arrange a return, they will collect for **£30** (£50 for AB, PH and PA postcodes). Get a certificate of posting and use a signed-for service, because they don't accept responsibility for items lost on the way back.

My order arrived damaged - what should I do?

Act within **24 hours** of delivery. Email **damages@panelcompany.co.uk** (or call +44 1709 828339) with your order number, how many items are damaged, and clear photos. If they accept the claim, they will refund or replace the items. Refunds and replacements are processed once the damaged items come back, so **don't throw them away**: one reviewer who did was refused a goodwill refund. The damage policy covers only deliveries Panel Company arranged, not couriers you booked yourself.

Does Panel Company charge a restocking fee?

Sometimes. The returns policy applies a **20% restocking fee** to returns of certain branded products caused by buyer error or above an authorised return: Multipanel, Perform Panel, Vox, Panel Stone, Contempo, Ultimo, Thermo-Slat, Decorwall, Dumawall Plus and Berry Alloc. It shouldn't apply to damaged, faulty or wrong items. Depending on where you live, consumer law may also limit deductions when you cancel an online order within your legal cancellation period. Challenge the fee in writing if it looks wrong.

Will Panel Company collect my return?

Yes, for a fee, if you can't arrange the return yourself: **£30**, or **£50** for AB, PH and PA postcodes. For damaged items they may offer a return label if they are found at fault. The cheapest option for change-of-mind returns is a free drop-off at a showroom in Gateshead, London, Rotherham or Bristol. Collections can be slow (reviewers mention waits of over a week), and the refund only starts once the items are back with them.

Does Panel Company have a subscription I need to cancel?

No. Panel Company is a one-off retailer of wall, shower, ceiling and slat panels, flooring and trims, and there is no paid membership or recurring plan. If you see a recurring charge, check whether it is a **Klarna** instalment plan (managed in the Klarna app) or a charge from another company. Their newsletter is free, and you can unsubscribe using the link in any marketing email. To stop a pending order, contact customer service before it ships.

I ordered Panel Company panels through B&Q, how do I cancel?

Some Panel Company products are sold through the B&Q website, with Panel Company fulfilling the order. One Trustpilot reviewer who ordered this way had a cancellation and refund processed promptly. Start the cancellation through the marketplace where you paid, because they hold your payment. Also tell Panel Company directly on +44 1709 828339 or at info@panelcompany.co.uk with your order reference, so they stop dispatch. Keep written confirmation from both.

Is Panel Company's return window 30 days or 30 working days?

Their pages disagree. The Returns & Refunds policy says unused products can be returned **within 30 days of receiving your order**, while the FAQ says **30 working days**. Plan around the shorter one, calendar days. If you are near the cut-off, email info@panelcompany.co.uk to log your return request in writing before posting, and quote the FAQ wording if they argue you're late. Depending on where you live, statutory cancellation rights for online purchases may also apply alongside their policy.

Why am I still being charged after cancelling Panel Company?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Panel Company account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Panel Company Order Before Dispatch.

Q: Does Panel Company charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Panel Company and what to expect.

Last verified 6 days ago · data refreshes daily · sources: homepage, contact, terms, page-emails, page-emails

The fastest way

Panel Company sells one-off orders, not subscriptions. To cancel an order before dispatch, call +44 1709 828339 or email info@panelcompany.co.uk with subject 'Order cancellation, [order number]'. Once shipped, return unused items within 30 days (you pay postage or use a showroom). Confirmation time isn't published.

Or let yoink do it for you.

30 seconds. AI emails Panel Company, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Panel Company

Phone (fastest): Call +44 1709 828339 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Email info@panelcompany.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Orders can only be cancelled or changed before dispatch, and delivery usually takes 5 to 7 working days, so contact them straight away. After dispatch it becomes a return: within 30 days of receipt (FAQ says 30 working days), at your own cost or via a free showroom drop-off. Damage must be reported within 24 hours.

Cancelling a Panel Company order by email

Email the verified address
info@panelcompany.co.uk, yoink-verified working email for Panel Company (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Panel Company team,

I'd like to cancel my recent Panel Company order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Panel Company plans you can cancel

One-off product orders (no subscription)
Panel Company has no subscription or membership. You cancel an individual order by contacting customer service (phone 01709 828339 or info@panelcompany.co.uk) before it is dispatched. After dispatch it is handled as a return. Delivery is £14.95 for standard orders (solid core panels such as Perform Panel and Multipanel excluded) and usually takes 5 to 7 working days, so act quickly.

What happens to what you’ve already paid

This covers one-off product orders (panels, flooring, trims, accessories). Panel Company sells no subscription. Change-of-mind returns: unused items with packaging intact within 30 days of receipt (their FAQ says 30 working days). You arrange and pay for the return, or drop it at a showroom for free, or pay £30, £50 for collection. Branded lines (Multipanel, Perform Panel, Vox and others) carry a 20% restocking fee for buyer error. Damaged or incorrect items: report within 24 hours to damages@panelcompany.co.uk with photos and your order number, after which they refund or replace. Every refund is paid only after the returned goods arrive back. Fitting costs, deposits and loss of earnings are excluded.

“You have the right to change your mind and return your product to us, unused, within 30 days of receiving your order. Any packaging or security seals must be intact. You will be responsible for paying postage costs and arranging your own return for the unwanted item(s).”
, Panel Company terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Panel Company refund guide , same data, but framed around the policy + escalation paths.

Does Panel Company charge a cancellation fee?

We found no cancellation fee in Panel Company’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Panel Company

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Throwing away damaged panels and asking for a refund or partial goodwill refund, Panel Company says its returns policy requires items to be returned so it can check the damage before refunding or replacing. One Trustpilot reviewer who threw the panels away got no resolution.
✕ Reporting delivery damage days after it arrives, The returns policy asks you to report damaged or incorrect items within 24 hours of receipt. Late reports make the claim harder to win.
✕ Claiming fitter costs, deposits or lost earnings from a late or damaged delivery, The delivery and returns pages exclude fitting charges, scheduled work deposits, loss of earnings and consequential losses. A Trustpilot reviewer could not get back £50 of extra fitter cost.
✕ Expecting the refund before the goods are back with them, The policy says refunds or replacements are processed once the returned items arrive. Reviewers report waiting for collection slots up to 11 days away.
✕ Claiming for damage on a courier you booked yourself, Panel Company only accepts delivery-damage claims on deliveries it arranged. It does not refund delivery charges when the customer chose a third-party courier, and it is not liable for items lost or damaged on the way back.

Cancelled Panel Company but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Panel Company, treat it as not cancelled. Email info@panelcompany.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Panel Company’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Panel Company charges again.

How Panel Company will try to keep you

Panel Company may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering only a partial refund when you cancel an order that is late or was never delivered (reported on Trustpilot; the customer got a full refund only after mentioning a solicitor)”
You say: The order hasn't been delivered as agreed, so I'm cancelling and asking for a full refund of the goods and delivery charge within 14 days. Please confirm in writing. If not, I'll raise a chargeback with my card issuer and take further formal steps.
They’ll say: “A small goodwill refund instead of a full refund for missing or wrong items (one Trustpilot reviewer was offered £21 for a kit sold without its adhesive)”
You say: The item wasn't supplied as described on your website. I don't want a partial goodwill payment. I'm asking you to supply the missing parts at no cost or refund the full price of the affected kit.
They’ll say: “Insisting goods come back before any refund, then offering a collection slot weeks away (reviewers waited about 11 days)”
You say: I'll return the items myself, either at your nearest showroom (Gateshead, London, Rotherham or Bristol) or by tracked courier with proof of posting. For damaged goods you must cover the return cost, so please send a prepaid label or refund my postage. Please refund within 14 days of receiving the items.
They’ll say: “Charging a 20% restocking fee on branded products for 'buyer error'”
You say: I'm returning unused items with packaging intact and cancelling within my statutory cancellation period for an online order. Please refund in full with no restocking fee, or explain the legal basis for the deduction. A restocking fee can never apply to faulty or wrong items.
They’ll say: “Offering a return instead of a replacement for faulty panels (reported on Trustpilot)”
You say: The panels arrived faulty. I reported it within your 24-hour window and attached photos. Please confirm whether you'll send a replacement or a full refund, and that you'll pay for collecting the faulty items.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Panel Company’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Panel Company’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Panel Company has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Panel Company must honour it regardless of where they’re headquartered.

Delete your Panel Company account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Panel Company’s account settings, email info@panelcompany.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Panel Company

Yes, if it hasn't shipped yet. Panel Company's FAQ says changes must be made quickly: if the goods haven't been sent out, customer service can look into the order and make the change. The fastest route is to call **+44 1709 828339**. Also email **info@panelcompany.co.uk** with your order number and 'Order cancellation' in the subject line, so you have a written record. One Trustpilot reviewer had a cancellation and refund processed promptly even after being told the order had already been dispatched. If it has shipped, follow the 30-day returns process instead.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Panel Company refund guide. Need a human for something else entirely? The Panel Company contact guide lists every channel that actually answers.