What do I do if I want to cancel my booking?

Email **support-uk@nekohealth.com** (UK customers) or **hello@nekohealth.com** (everyone else). State your booking reference and whether you want (a) the booking token released so you can rebook later, or (b) a full refund to your original card. Neko's help centre confirms both options. Do this more than 24 hours before your appointment to guarantee a refund.

How do I reschedule my appointment?

Just email support-uk@nekohealth.com (UK) or hello@nekohealth.com and ask to reschedule. Neko's help centre says the team will swap your booking to a new date, there's no late-rescheduling fee. The earlier you ask, the more slot availability you'll have; Neko's Marylebone and Spitalfields London centres are heavily booked from a 100k+ waiting list.

Why do I pay upfront?

Neko's £299 fee is taken at the time of booking because each scan reserves a one-hour slot with both the scanner and a doctor. Paying upfront keeps no-show rates low. If you cancel more than 24 hours before the appointment you can request the full £299 back; inside 24 hours Neko reserves the right to keep the payment.

Is Neko Health a subscription?

No. Neko is a **one-off £299 body scan**, not a recurring membership, confirmed by Neko's CEO in press coverage. The company recommends an annual repeat scan (sometimes at a £50 returning-customer discount), but nothing auto-renews. If you booked a follow-up at the clinic and changed your mind, email support to cancel it; no card will be charged again unless you actively rebook.

Will I lose my health data if I cancel my Neko Health account?

Closing your Neko account removes access to the in-app summary of your scan results. Before you cancel, download the PDF of your report and any biomarker data you want to keep. Under UK GDPR and the EU GDPR you can also request a copy of your personal data from Neko by emailing hello@nekohealth.com.

What if Neko Health ignores my cancellation email?

Trustpilot reviewers do report slow replies. If support-uk@nekohealth.com or hello@nekohealth.com doesn't respond within 5 working days, (1) reply on the same thread so it dates your original request, (2) raise a Section 75 chargeback with your credit-card issuer for purchases £100, £30,000 (or a debit-card chargeback), and (3) for clinical-care issues, escalate to the Care Quality Commission, where Neko Health London Limited is registered.

Is there a cancellation fee for Neko Health?

No explicit fee. Neko's help centre states they don't have a late cancellation policy, so there's no separate penalty charge. The risk is purely that if you cancel **inside 24 hours** of the appointment, Neko can keep the £299 you already paid. Outside 24 hours, a cancellation is free and refundable.

Why am I still being charged after cancelling Neko Health?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Neko Health account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Neko Health Scan Booking.

Q: Does Neko Health charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Neko Health and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: google-paa, google-paa, web-search

The fastest way

Neko Health is a one-time £299 body scan, not a subscription. To cancel a booking, email support-uk@nekohealth.com (UK) or hello@nekohealth.com asking to either refund or rebook with your token. There's no late-cancellation fee, but no refund for cancellations under 24 hours before the appointment.

Or let yoink do it for you.

30 seconds. AI emails Neko Health, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Cancelling a Neko Health order by email

Email the verified address
support-uk@nekohealth.com, yoink-verified working email for Neko Health (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Neko Health team,

I'd like to cancel my recent Neko Health order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Neko Health plans you can cancel

Neko Body Scan (one-time)
One-off paid-upfront appointment, not a recurring subscription. Cancel by emailing support; bookings can be refunded or converted to a rescheduling token.
£299.00/yr

Neko Health’s refund policy

Neko Health charges £299 upfront for a one-off body scan. If you cancel or reschedule more than 24 hours before your slot, you get a full refund or a token to rebook. Cancel inside 24 hours (or no-show) and Neko can refuse a refund. Separately, the UK support page promises a full refund if you tell them within 7 days of your scan that you weren't completely satisfied.

“We reserve the right to refuse a refund of payment in advance for the Services if you cancel the visit later than 24 hours before the agreed appointment (as set out in Section 9.1) or if you do not show up for the appointment.”
, Neko Health terms

7-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Neko Health refund guide , same data, but framed around the policy + escalation paths.

Does Neko Health charge a cancellation fee?

We found no cancellation fee in Neko Health’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Neko Health

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling through an app or account dashboard, Neko has no self-serve cancel button, bookings are managed by emailing support directly.
✕ Phoning a UK customer-service line, Only a Swedish phone number (+46 8-502 427 76) is published; UK cancellations are handled by email.
✕ Cancelling under 24 hours before the appointment and expecting a refund, Terms allow Neko to refuse a refund for late cancellations or no-shows.
✕ Walking in late and asking for a partial refund, Slots are time-restricted; arriving late only shortens your scan, it doesn't trigger a refund.

Cancelled Neko Health but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Neko Health, treat it as not cancelled. Email support-uk@nekohealth.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Neko Health’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Neko Health charges again.

How Neko Health will try to keep you

Neko Health may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to reschedule instead of refund (booking token for another date)”
You say: Thanks, but I'd like to cancel and receive a refund to my original payment method rather than hold a token, please confirm the refund in writing.
They’ll say: “Annual follow-up scan offered at the appointment with a £50 discount”
You say: I don't want to reserve next year's scan, please cancel any forward booking and refund the deposit if one was taken.
They’ll say: “Slow / no response to booking and rescheduling emails (a recurring Trustpilot complaint)”
You say: This is my second written request to cancel and refund booking [ref]. If I don't get confirmation within 5 working days I'll raise a Section 75 chargeback with my card issuer and a complaint to the CQC, since Neko Health London Ltd is a CQC-registered provider.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Neko Health’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Neko Health’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Neko Health has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Neko Health must honour it regardless of where they’re headquartered.

Delete your Neko Health account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Neko Health’s account settings, email support-uk@nekohealth.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Neko Health

Neko Health says it does **not** have a late cancellation policy, meaning you won't be charged a separate late-cancel fee. But the terms still let Neko refuse a refund if you cancel **less than 24 hours** before your slot or no-show. If you need to reschedule, email the team and they'll move your booking token to a new date at no charge.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Neko Health refund guide. Need a human for something else entirely? The Neko Health contact guide lists every channel that actually answers.