How do I complain about a Lewis Silkin bill?

Raise the bill complaint with your client partner first, Lewis Silkin states that *"Concerns can often be resolved by informal discussion with the partner responsible for your matter or with your client partner."* If that doesn't resolve it, invoke their formal complaints procedure in writing to info@lewissilkin.com. UK individual clients can then refer the dispute to the Legal Ombudsman free of charge.

Who regulates Lewis Silkin?

Lewis Silkin LLP is authorised and regulated by the Solicitors Regulation Authority (SRA number 439493). The Northern Ireland office is regulated by the Law Society of Northern Ireland, Lewis Silkin Ireland LLP by the Law Society of Ireland (with the LSRA handling complaints since October 2019), and the Hong Kong office by the Law Society of Hong Kong. Different complaints routes apply depending on which office handled your matter.

How long do I have to complain to the Legal Ombudsman about Lewis Silkin?

For UK clients the Legal Ombudsman generally requires complaints to be referred within one year of the act or omission, or one year from when you should have realised there was a cause for complaint. You also need to have given Lewis Silkin a chance to resolve it first, usually eight weeks. The Ombudsman service is free of charge.

What if Lewis Silkin ignores my complaint?

If you don't get a substantive response within eight weeks, you can escalate. UK clients refer the matter to the Legal Ombudsman (PO Box 6806, Wolverhampton WV1 9WJ, 0300 555 0333). For misconduct, dishonesty or discrimination concerns, the SRA is the right body. Ireland clients escalate to the LSRA at complaints@lsra.ie. Keep a written timeline, yoink can do this on your behalf.

Is there a cancellation fee for ending a Lewis Silkin engagement?

There is no flat cancellation fee, but your engagement letter will normally allow Lewis Silkin to bill for all work done up to the date you terminate, plus any disbursements they've committed to (counsel's fees, court fees, expert reports). Ask for a detailed close-out invoice and don't pay until you've checked the time entries against the agreed scope and rates.

Can I cancel by phone instead of in writing?

Always confirm termination in writing, even if you call first. An email to your client partner copying info@lewissilkin.com creates a dated record of when the retainer ended, which matters for capping fees and for any later Legal Ombudsman referral. A phone call alone leaves you exposed to additional work being billed after you thought the matter was closed.

How do I get my file back from Lewis Silkin?

When you terminate, ask in writing for a copy of your file to be released to you or transferred to a new solicitor. Solicitors can sometimes assert a lien over the file for unpaid fees, so settling or formally disputing the final bill first will speed things up. Specify the format (electronic preferred) and a delivery date in your termination email.

Why am I still being charged after cancelling Lewis Silkin?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Lewis Silkin account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Lewis Silkin Retainer.

Q: Does Lewis Silkin charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Lewis Silkin and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, terms, contact, page-emails, web-search

The fastest way

Lewis Silkin is a UK law firm, not a subscription. To end an engagement, write to your client partner stating you wish to terminate the retainer and request a final invoice. For billing or service complaints, email info@lewissilkin.com (or belfast@ / Ireland@ for those offices). Most complaints are resolved informally before any Legal Ombudsman referral.

Or let yoink do it for you.

30 seconds. AI emails Lewis Silkin, handles retention, chases the refund. You approve once, then sleep.

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Cancelling a Lewis Silkin order by email

Email the verified address
info@lewissilkin.com, yoink-verified working email for Lewis Silkin (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Lewis Silkin team,

I'd like to cancel my recent Lewis Silkin order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Lewis Silkin’s refund policy

Lewis Silkin doesn't run a consumer subscription with a refund window, fees are governed by your individual engagement letter. If you dispute a bill, raise it first with the partner running your matter. If that fails, escalate via the firm's formal complaints procedure. UK individual clients and some small organisations can then refer the matter to the Legal Ombudsman free of charge.

“If you have any concerns in relation to the services we have provided to you, including any complaint about any of our bills, then please let us know. Concerns can often be resolved by informal discussion with the partner responsible for your matter or with your client partner and we aim to deal with concerns in this way wherever possible.”
, Lewis Silkin terms

Asking specifically for money back, not just a cancellation? See the dedicated Lewis Silkin refund guide , same data, but framed around the policy + escalation paths.

Does Lewis Silkin charge a cancellation fee?

We found no cancellation fee in Lewis Silkin’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Lewis Silkin

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a 'subscription' in an account dashboard, Lewis Silkin is a law firm; there is no self-serve account or recurring plan to cancel.
✕ Disputing a fee with the SRA as a first step, The SRA handles conduct issues (dishonesty, discrimination), not bill disputes, service/cost complaints go to the firm first, then the Legal Ombudsman.
✕ Emailing an individual partner's inbox to terminate without written notice, Engagement terms typically require written termination; verbal or informal messages may not stop work-in-progress fees accruing.

Cancelled Lewis Silkin but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Lewis Silkin, treat it as not cancelled. Email info@lewissilkin.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Lewis Silkin’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Lewis Silkin charges again.

How Lewis Silkin will try to keep you

Lewis Silkin may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Partner offers to write off or reduce disputed time entries informally”
You say: Ask for an itemised narrative of every time entry and the fee earner's hourly rate. Put any agreed reduction in writing before paying.
They’ll say: “Firm proposes a meeting instead of a formal complaint”
You say: Agree to the meeting but confirm in writing that you are invoking the formal complaints procedure so Legal Ombudsman time limits (one year from the act or omission) start running.
They’ll say: “Suggestion to wait until matter completes before raising the bill complaint”
You say: You can complain about a bill at any time. If you're a UK individual client, raise it now in writing so you preserve your right to escalate to the Legal Ombudsman or seek a Solicitors Act assessment of costs.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Lewis Silkin has ~45 days to defend.

Delete your Lewis Silkin account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Lewis Silkin’s account settings, email info@lewissilkin.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Lewis Silkin

Lewis Silkin isn't a subscription, you end a retainer by writing to the partner running your matter and stating you wish to terminate the engagement. Reference your matter number, ask for a final invoice covering work to date, and request that your file be closed and any client-money balance returned. Keep the email; you'll need it if there's a later billing dispute.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Lewis Silkin refund guide. Need a human for something else entirely? The Lewis Silkin contact guide lists every channel that actually answers.