Does Hubby eSIM auto-renew?

No. Hubby eSIM data packs and top-ups are one-off prepaid purchases. Nothing in Hubby's terms or app listings mentions a recurring charge. You pay once and the eSIM stays valid for a full year. When the data runs out you can buy a top-up in the app, but nothing is charged automatically. If you see a repeat charge from Hubby that you didn't make, email support@hubbyesim.com with the transaction details. Also check whether you bought through a travel partner or reseller, which may have billed you separately.

Can I move my Hubby eSIM to a new phone?

Probably not. One family who upgraded their phones after a trip said Hubby told them the eSIMs **couldn't be reinstalled**, so the leftover credit was lost. **Don't delete a Hubby eSIM** that still has data before you contact support. Email **support@hubbyesim.com** first and ask if they can move it or refund the unused balance. Hubby's terms also say data packs can't be changed after purchase.

Is Hubby eSIM a scam?

No. Hubby eSIM is run by **Hubby to go B.V.**, a registered Dutch company in Amsterdam (KvK 83748822), and many reviewers say its support is helpful. The complaints you'll see are mostly about **coverage gaps** (some networks in some countries, such as Movistar in Argentina), **slow refunds**, and being offered credit instead of cash. If an eSIM doesn't work, ask support for a refund quickly and keep screenshots, so you're well inside the 30-day window.

How long is a Hubby eSIM valid?

Hubby says every eSIM bought from it is **valid for 365 days**, while many travel eSIMs expire after 7 or 30 days. You can install it weeks or months before you fly, and leftover data carries over to your next trip. Watch the timing on refunds, though: the **30-day refund window runs from purchase**, not from when you travel. If you buy months early, install and test the eSIM straight away so you can report any problem within 30 days. Free partner eSIMs can have shorter validity, such as 7 days from activation.

I got a free Hubby eSIM with my holiday booking, who do I contact if it doesn't work?

Many travel companies give out Hubby eSIMs for free, such as a 1GB eSIM included with a booking. Hubby handles the technical side. Partner help pages send customers to **support@hubbyesim.com** if a code doesn't arrive or the eSIM won't activate, and you can also use the Help Centre in the Hubby app. You didn't pay for the free eSIM, so there's nothing to refund. If you bought **extra data** on top of it, ask Hubby to refund that. Raise problems with the booking itself with the travel company.

Why am I still being charged after cancelling HUBBY eSIM?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my HUBBY eSIM account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Hubby eSIM Within the 30-Day Window.

Q: Does HUBBY eSIM charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel HUBBY eSIM and what to expect.

Last verified 2 days ago · data refreshes daily · sources: homepage, terms, web-search

The fastest way

There's no subscription to cancel. Hubby eSIM is a prepaid data pack that never auto-renews. If you want a refund, email support@hubbyesim.com or use the Help Centre in the app within 30 days of purchase. Use the subject 'Refund request, order #[number], eSIM won't connect'. Reviewers say refunds take two weeks to a month or more.

Or let yoink do it for you.

30 seconds. AI emails HUBBY eSIM, handles retention, chases the refund. You approve once, then sleep.

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Cancelling a HUBBY eSIM order by email

Email the verified address
support@hubbyesim.com, the standard route for HUBBY eSIM.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi HUBBY eSIM team,

I'd like to cancel my recent HUBBY eSIM order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

This policy covers prepaid eSIM data packs and top-ups. Hubby sells no subscriptions. If an eSIM can't be activated because of a fault on Hubby's side, you can ask for a refund within 30 days of purchase, but only after trying their troubleshooting. If the eSIM is already activated and Hubby can't fix its own problem in reasonable time, you may get a refund for the unused data. Hubby won't pay for costs elsewhere, such as backup SIMs or hotel phones. Free eSIMs from travel partners carry no charge to refund, and eSIMs bought through a reseller such as BYOjet may have to be refunded by that reseller.

“Refund requests may be submitted within thirty (30) days of purchase if the eSIM cannot be activated due to technical issues originating from HUBBY, even after extensive troubleshooting.”
, HUBBY eSIM terms

30-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated HUBBY eSIM refund guide , same data, but framed around the policy + escalation paths.

Does HUBBY eSIM charge a cancellation fee?

We found no cancellation fee in HUBBY eSIM’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling HUBBY eSIM

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the eSIM or uninstalling the app to 'cancel', There's no subscription to stop, so deleting doesn't trigger a refund. Reviewers say a deleted eSIM can't be reinstalled on a new phone, so any remaining credit is lost.
✕ Asking for a change-of-mind refund after a trip is cancelled, The refund section of the terms only covers technical problems caused by Hubby. It doesn't promise refunds for change of mind once the eSIM has been delivered.
✕ Posting a public Trustpilot or App Store review in place of a refund request, Hubby answers public reviews by sending people back to the in-app chat or support email with their order details. A review alone doesn't start a refund.
✕ Accepting account credit or free '1GB codes', Reviewers say Hubby offered credit or data codes instead of cash. Taking them doesn't get your money back, and some people later struggled to get the rest refunded.

Cancelled HUBBY eSIM but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from HUBBY eSIM, treat it as not cancelled. Email support@hubbyesim.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on HUBBY eSIM’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if HUBBY eSIM charges again.

How HUBBY eSIM will try to keep you

HUBBY eSIM may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering account credit or free 1GB data codes instead of a cash refund”
You say: Thanks, but I don't want credit or data codes. Your refund policy covers eSIMs that can't be used because of a fault on Hubby's side. Please refund [amount] to my original payment method.
They’ll say: “Repeated troubleshooting loops before agreeing to a refund”
You say: I've already tried everything your team suggested: [list steps, dates, screenshots]. Your terms allow a refund after troubleshooting has failed, and that has now happened. Please process the refund.
They’ll say: “Different agents asking for the same information again, or extra account verification”
You say: Everything you need is in this email: order number, purchase email, date, amount, device model, country and screenshots of the error. Please handle the refund from this message without asking for it again.
They’ll say: “Promising the refund is 'a priority' while weeks pass with no payment”
You say: You confirmed my refund on [date] and it still hasn't arrived. Please send it within 7 days and tell me the transaction reference. If not, I'll raise a dispute with my card issuer or PayPal.
They’ll say: “Refunding only part of an overcharge (e.g. €2.44 back on a €4 overcharge)”
You say: I was charged [charged] for a pack advertised at [advertised]. You've refunded [partial], which leaves [difference] still owed. Please refund that difference to my original payment method.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. HUBBY eSIM must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; HUBBY eSIM has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of HUBBY eSIM’s own policy.
Consumer Rights Act 2015
Services must be as described.
If HUBBY eSIM’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your HUBBY eSIM account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in HUBBY eSIM’s account settings, email support@hubbyesim.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling HUBBY eSIM

**There's nothing to cancel.** Hubby eSIM sells **prepaid** data packs. There's no monthly subscription and nothing renews automatically. Each eSIM stays valid for **365 days**, and leftover data waits for your next trip. If you just want to stop using it, you can switch the eSIM line off in your phone settings. If you were charged for an eSIM that never worked, ask for a **refund** instead. Email **support@hubbyesim.com** or use the Help Centre in the app within 30 days of purchase.

Money-back questions (windows, pro-rata, chargebacks) are covered in the HUBBY eSIM refund guide. Need a human for something else entirely? The HUBBY eSIM contact guide lists every channel that actually answers.