What if they ignore me?

Wait 14 days from the first email. After that, escalate via your card issuer with a chargeback request, most schemes accept 'subscription not cancelled' as a valid reason code. US users can also report to reportfraud.ftc.gov; UK users to Citizens Advice; EU users to their national European Consumer Centre.

Can I cancel mid-cycle?

Yes. You don't have to wait for the renewal date — cancel now and the access usually runs to the end of the period you've already paid for. Whether you can also claim back the unused portion is a separate question, covered in the HAFU refund guide.

Why am I still being charged after cancelling HAFU?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my HAFU account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a HAFU Order Before It Ships.

Q: Does HAFU charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel HAFU and what to expect.

Last verified 12 days ago · data refreshes daily · sources: homepage, pricing, terms, web-search

The fastest way

HAFU (hafustudio.co) sells one-off drops, not subscriptions, so there's no cancel button and no published support email. Reply to your order-confirmation email within 24 hours, subject 'Cancel order #[number], request within cooling-off period'. No confirmation time is documented; if silence lasts 14 days, raise a card chargeback.

Or let yoink do it for you.

30 seconds. AI emails HAFU, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Cancelling a HAFU order by email

HAFU won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
support@hafustudio.co, the standard route for HAFU.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi HAFU team,

I'd like to cancel my recent HAFU order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Does HAFU charge a cancellation fee?

We found no cancellation fee in HAFU’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling HAFU

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Looking for a 'cancel subscription' button in a HAFU account area, HAFU sells limited drops, not a recurring plan, and the storefront is gated behind a password / 'sign up for exclusive access when the next drop arrives' screen, so no self-serve cancel flow is reachable.
✕ Reading the shipping or refund policy page to find the required cancellation wording, hafustudio.co/shipping-policy resolves to the same drop-access gate rather than policy text, so buyers cannot see the terms they are being held to.

Cancelled HAFU but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from HAFU, treat it as not cancelled. Email support@hafustudio.co referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on HAFU’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if HAFU charges again.

How HAFU will try to keep you

HAFU may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Access gating, the whole store, including policy pages, sits behind a password / drop sign-up wall, so a buyer chasing a refund cannot see the terms or a contact route.”
You say: Put the burden back on them in writing: 'Your returns and cancellation terms are not accessible on hafustudio.co, so I am relying on my statutory distance-selling rights. Please confirm cancellation of order #[number] and a full refund to the original payment method within 14 days.'
They’ll say: “Drop scarcity / 'made to order' framing used to argue an order is locked once the drop closes.”
You say: 'Limited-run stock does not remove a distance buyer's right to cancel a pre-dispatch order. Please confirm dispatch status and treat this message, sent [date/time], as my cancellation notice.'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of HAFU’s own policy.
Consumer Rights Act 2015
Services must be as described.
If HAFU’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; HAFU has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. HAFU must honour it regardless of where they’re headquartered.

Delete your HAFU account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in HAFU’s account settings, email support@hafustudio.co with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling HAFU

Treat it as cancelled only when you have it in writing. If HAFU hasn't sent a written confirmation, assume the cancellation didn't complete and email them referencing your original request date. Keep that confirmation, it's your evidence if a charge appears afterwards.

Money-back questions (windows, pro-rata, chargebacks) are covered in the HAFU refund guide. Need a human for something else entirely? The HAFU contact guide lists every channel that actually answers.