Why am I still being charged after cancelling GitHub?

Three usual culprits: (1) the cancellation was started but never confirmed, check for the confirmation email and re-check **Settings → Billing & licensing → Payment history**; (2) you cancelled an organization plan but a separate personal Copilot subscription is still active (they're billed separately); (3) the support ticket is open but unresolved. Open a fresh ticket at support.github.com/contact under **Billing & Payments → Copilot → Cancellation**, include the prior ticket number, and ask your bank to block further charges from GitHub if support doesn't respond within 7 days.

Will I lose my repositories if I cancel GitHub Pro?

No. Cancelling Pro or Team downgrades the account to **GitHub Free** at the end of the cycle, your public and private repositories stay intact. You lose paid-tier features (extra Actions minutes, advanced code review, Codespaces inclusion, etc.) but not your code. If you close the account entirely from **Settings → Account**, all repos are deleted after a short grace period, so cancel the subscription rather than deleting the account if you want to keep your code.

Can I cancel GitHub Copilot from the mobile app?

No. Copilot subscriptions are managed only through the GitHub website, not the iOS or Android app or any app-store subscription page. Sign in at github.com in a browser, click your profile picture → **Settings → Billing & licensing → Licensing**, and use the Manage subscription dropdown. If you originally subscribed elsewhere (e.g. through a JetBrains or VS Code prompt), you were still routed to github.com, the cancellation lives there too.

How do I cancel my GitHub subscription if I no longer have access to the account?

First try **Account Recovery** at https://github.com/account-recovery with the email on file. If that fails, open a ticket at support.github.com/contact under **Account → Account access** and include the billing email, last 4 digits of the card, and an invoice number from your bank statement. In parallel, ask your card issuer or PayPal to block future GitHub charges, Reddit users with unanswered tickets have used this combo successfully. Mark the most recent charge as unauthorised only if support has gone silent for over 30 days.

Can I pause my GitHub subscription instead of cancelling?

There's no pause option. Your only choices are **downgrade** (Pro → Free, Team → Free, Copilot Pro+ → Copilot Pro → Copilot Free) or **cancel**. Downgrading to Free keeps the account, repositories and login intact at no cost, which functionally acts as a pause, you can re-upgrade in one click whenever you want Copilot or Pro features back. Do the downgrade from Settings → Billing & licensing → Manage subscription → Downgrade.

Is there a cancellation fee for GitHub?

No. GitHub charges no cancellation or early-termination fee on personal plans, Team, or Copilot, you simply stop being billed at the next renewal. Enterprise contracts may have an annual commitment, in which case mid-term cancellation doesn't always trigger a refund but doesn't add a penalty either. The only cost of cancelling late is the current month/year you've already paid for, which GitHub's default policy does not refund.

What if GitHub support ignores my cancellation request?

Multiple community reports describe billing tickets going 30+ days without a reply. Counter-measures, in order: (1) re-submit a fresh ticket under **Billing & Payments → Copilot → Cancellation** referencing the silent ticket number; (2) publicly @githubsupport on X, they triage faster from there; (3) ask your card issuer to block future GitHub charges and dispute the most recent one as a service-cancellation issue; (4) if you paid via PayPal, cancel the recurring billing agreement directly in PayPal under Settings → Payments → Automatic Payments.

Why am I still being charged after cancelling GitHub?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my GitHub account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel GitHub Copilot & Get a Refund.

Q: Does GitHub charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel GitHub and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

Cancel GitHub Pro or Copilot via Settings → Billing & licensing → Licensing, then under GitHub Copilot pick Manage subscription → Cancel subscription. Access continues to the end of the billing cycle. For refunds, open a Billing ticket at support.github.com/contact (subject: 'Cancel and refund Copilot subscription'); GitHub has no phone support.

Or let yoink do it for you.

30 seconds. AI emails GitHub, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@github.com, the standard route for GitHub.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi GitHub team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

GitHub plans you can cancel

Free
No paid subscription to cancel; you can close the account at any time.
$0.00/mo
Team
Downgrade from organization billing settings; takes effect at the end of the current billing cycle.
$4.00/mo
Enterprise
Cancel via enterprise billing settings or sales rep; typically annual commitment.
$21.00/mo
GitHub Copilot Pro
Settings → Billing & licensing → Licensing → Manage subscription → Cancel subscription. Cancellation takes effect at the end of the current billing cycle.
$10.00/mo
GitHub Copilot Pro+
Same flow as Pro: Settings → Billing & licensing → Manage subscription → Cancel.
$39.00/mo

GitHub’s refund policy

GitHub's default position is that cancellation stops future billing but does not refund the remainder of the current cycle, you keep access until the period you've already paid for ends. Exceptions exist: if your Copilot personal plan is replaced by a Business/Enterprise seat you get a prorated refund automatically, and during the April, May 2026 Copilot plan changes GitHub offered a Cancel-and-refund button in Billing settings. For one-off refunds (unused months, billing errors, accidental renewals) open a ticket at support.github.com/contact under Billing & Payments; consumer-law refunds (UK/EU 14-day right of withdrawal) apply if you have not used the service.

“No refunds are issued for unused time in the current cycle.”
, GitHub terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated GitHub refund guide , same data, but framed around the policy + escalation paths.

Does GitHub charge a cancellation fee?

We found no cancellation fee in GitHub’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling GitHub

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling GitHub on the phone, Terms state GitHub does not provide phone support; only enterprise Premium customers get callback support.
✕ Cancelling via an iOS or Android app store, Copilot subscriptions are managed only through the GitHub website, not mobile app stores.
✕ Just removing your payment method, GitHub blocks payment-method removal while you have an active trial or outstanding balance; the subscription must be cancelled first.
✕ Emailing support@github.com for Copilot cancellation, GitHub routes billing requests through the support ticket portal; a generic email is usually answered with a link to support.github.com/contact.
✕ Asking your bank to chargeback without cancelling first, Chargebacks can lock the GitHub account and you'll still need to cancel inside Settings to stop the next renewal.

Cancelled GitHub but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from GitHub, treat it as not cancelled. Email support@github.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on GitHub’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if GitHub charges again.

How GitHub will try to keep you

GitHub may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “GitHub offers to downgrade you to Copilot Free instead of cancelling outright.”
You say: Say: 'I want a full cancellation, not a downgrade. Please confirm in writing that auto-renewal is off and no further charges will be made.'
They’ll say: “Support replies that 'no refunds are issued for unused time in the current cycle' and points to the policy.”
You say: Reply citing usage logs: 'I have not used Copilot since [date], under UK Consumer Rights Act 2015 / EU Consumer Rights Directive Article 16 I retain the right of withdrawal as the digital service has not been substantially performed. Please issue a refund of the unused portion to my original payment method.'
They’ll say: “Tickets sit unanswered for weeks under Billing → Subscription (multiple Reddit/GitHub Community reports of >1 month silence).”
You say: Open a second ticket under Billing & Payments → Copilot → Cancellation, reference the original ticket number, and add 'No response in 30 days, escalating before initiating a card chargeback.' Tag @githubsupport on X as a parallel nudge.
They’ll say: “If you're a verified student/teacher/maintainer the Cancel button is hidden because you're on free access.”
You say: If you're being charged anyway your account has been switched off the free programme, open a Billing ticket and ask them to reinstate the free benefit and refund the charge.
They’ll say: “GitHub may say a refund is a 'one-time courtesy' and refuse next time.”
You say: Get the cancellation confirmation in writing the same day and set a calendar reminder 3 days before the next renewal so you never need a second courtesy.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires GitHub to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; GitHub has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of GitHub’s own policy.
Consumer Rights Act 2015
Services must be as described.
If GitHub’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. GitHub must honour it regardless of where they’re headquartered.

Delete your GitHub account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in GitHub’s account settings, email support@github.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling GitHub

Open **Settings → Billing & licensing**, find the trialing product (Copilot, Enterprise, or a Marketplace app), click **Manage subscription** and choose **Cancel**. Cancelling a free trial **prevents future charges but does not refund payments already processed**. For a GitHub Marketplace app trial, cancelling ends access immediately rather than at the end of the cycle. Do this at least 24 hours before the trial ends, auto-renew runs the moment the trial expires.

Money-back questions (windows, pro-rata, chargebacks) are covered in the GitHub refund guide. Need a human for something else entirely? The GitHub contact guide lists every channel that actually answers.