Disable "Auto-renew" world credits?

World Edition has no web dashboard, so renewals for app-store purchases are switched off in Apple or Google Play subscription settings. If something was set to auto-renew through Fongo directly, Fongo staff have told forum users to open a support ticket at support.fongo.com and ask for auto-renew to be turned off. Unused World Credits can be refunded under Fongo's terms. Credits can also expire on dormant accounts, so ask for a refund promptly.

How do I delete my Fongo account?

In the app, go to **Menu → Account → Close Account** and confirm. Fongo says the account is flagged for deletion straight away and the data is removed within 24 hours. **Deletion can't be undone.** You lose your Canadian number and any add-ons. If you ported in a number, have an active texting package or still have World Credits, the in-app route won't work and you need to contact support. Closing the account does **not** cancel an app-store subscription, so cancel that first.

Is there a cancellation fee to cancel Fongo?

No. Fongo's terms say customers aren't under a service contract and can cancel at any time without penalties or cancellation fees. The catch is refunds: if you cancel partway through a period, you won't get money back for the unused time, apart from the 7-day partial refund on multi-month packs and refunds for unused World Credits.

Does Fongo have a customer service phone number?

Not for support. Fongo's contact page says it does **not** have a support telephone line and asks customers to open a support request online, after which a representative contacts you. The number 1-855-553-6646 is used by Fongo's sales team and for Fongo Internet cancellations, so it is not a reliable route for World Edition billing. Use the ticket form at support.fongo.com/hc/en-us/requests/new. A forum moderator says to allow about 2 business days for a reply.

Will I lose my Canadian number if I cancel Fongo World Edition?

Cancelling a texting or Fongo Plus add-on doesn't delete your number. Closing the account does: Fongo says deletion is permanent and the number and add-ons are lost. Inactive accounts can also be deleted automatically, so make at least one successful outgoing call every 31 days to keep it. If you want to keep the number, use Fongo's 'Transfer in or Transfer out a Fongo World Edition number' process **before** you close the account.

Are the Fongo Mobile and Fongo World Edition apps the same?

They're closely related but billed differently. Fongo Mobile is free and only for users in Canada. World Edition is for people outside Canada and costs $4.99 (CAD on Fongo's site; app-store prices vary by currency). Fongo's help articles for Fongo Mobile also apply to World Edition. However, World Edition can't use the web dashboard and its settings can only be managed in the app. In practice, World Edition purchases are cancelled and refunded through Apple or Google.

Do Calling Credits expire?

Yes, if the account goes dormant. Fongo says World Credits on dormant accounts are subject to expiry, and you must make a successful outgoing call at least once every 31 days to keep the account active. Fongo emails you before credits expire or the account is closed, so check your junk folder. If you're leaving, ask for a refund of **unused** credits first, because the terms allow refunds only for unused credit.

Why am I still being charged after cancelling Fongo World Edition?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Fongo World Edition account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Fongo World Edition Before It Renews.

Q: Does Fongo World Edition charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Fongo World Edition and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, contact, terms, terms

The fastest way

Fongo World Edition add-ons bill through Apple or Google: cancel in iPhone Settings > your name > Subscriptions, or Google Play > Subscriptions, 24h before renewal. Close the account in-app (Menu > Account > Close Account) or via support.fongo.com/hc/en-us/requests/new, subject "Cancel account and refund request". Expect ~2 business days for a reply.

Or let yoink do it for you.

30 seconds. AI emails Fongo World Edition, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Fongo World Edition

Online (fastest): Direct cancel flow: support.fongo.com/hc/en-us/requests/new
Email: Fongo World Edition doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Add-ons bought through Apple or Google auto-renew and must be cancelled in the store's subscription settings at least 24 hours before renewal. Account settings can't be changed on the web, only in the app. Multi-month packs are only partly refundable within 7 days of purchase, and billing disputes must be raised within 3 months of the charge.

The email that backs it up

Fongo World Edition won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
googleplay@fongo.com, yoink-verified working email for Fongo World Edition (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Fongo World Edition team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Fongo World Edition plans you can cancel

Fongo World Edition app (one-time purchase)
The app itself is a one-time $4.99 download (Fongo lists it as $4.99 CAD, and app-store prices change with currency conversion). There is no recurring fee for the app, so there is nothing to cancel. Deleting the app does not cancel any add-on subscriptions.
CAN Texting (1, 3, 6 or 12 months)
Sold as an in-app purchase. US App Store prices: 1 month $2.79, 3 months $5.49, 6 months $9.99, 12 months $17.99. Stop renewal in Apple or Google Play subscription settings.
$2.79/mo
Global Texting (1, 3 or 6 months)
Sold as an in-app purchase. US App Store prices: 1 month $3.99, 3 months $8.49, 6 months $14.99. Stop renewal in Apple or Google Play subscription settings.
$3.99/mo
Fongo Plus
A monthly in-app add-on ($9.99 on the US App Store) that unlocks extra features and lower international rates. Stop renewal in Apple or Google Play subscription settings.
$9.99/mo
Fongo Ultimate Bundle
Bundles Fongo Plus, Global Texting and ad removal. Fongo only shows the price inside the app. Cancel it the same way, through app-store subscription settings.
World Calling Credits (prepaid)
One-off prepaid credit for outgoing international calls ($5.49 for $5 of credit, $19.99 for $20 on the US App Store). Credits can expire on dormant accounts, so make at least one successful outgoing call every 31 days.

What happens to what you’ve already paid

This covers Fongo Mobile and Fongo World Edition add-on subscriptions (CAN or Global Texting, Fongo Plus, bundles). One-month packs are never refunded. Multi-month packs can be partly refunded within 7 days of purchase, minus one month's value, and nothing is refunded after 7 days. Prepaid World Calling Credits (one-off top-ups) are only refunded if unused. Fongo only handles refunds itself for purchases made in its own online store, and it wants those requests straight away. World Edition has no web dashboard, so most World Edition charges go through Apple or Google, and you request those refunds from the store. Fongo also says billing disputes must be raised within 3 months of the charge.

“Single-month subscription purchases are non-refundable - Multi-month subscriptions are partially refundable within 7 days of purchase - The value of a 1-month subscription of the service will be subtracted from the refund amount”
, Fongo World Edition terms

7-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Fongo World Edition refund guide , same data, but framed around the policy + escalation paths.

Does Fongo World Edition charge a cancellation fee?

Fongo World Edition’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Fongo World Edition

Based on 9 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling a Fongo support phone line, Fongo's contact page says it has no support telephone line. Support only happens through the online ticket form. The 1-855 number is staffed by sales and Internet staff.
✕ Managing or cancelling World Edition from the fongo.com web dashboard, Fongo says World Edition settings can only be managed inside the World Edition app, and the online dashboard is not available for World Edition accounts.
✕ Deleting the app to stop charges, Add-ons bought through the App Store or Google Play keep renewing until you cancel them in the store's subscription settings.
✕ Asking Fongo to cancel a PayPal recurring payment, Fongo's help centre says PayPal subscriptions must be cancelled on the PayPal site and asks customers not to contact Fongo to cancel them.
✕ Asking for a refund on a single-month pack, Fongo's terms say single-month subscription purchases are non-refundable, and purchases more than 7 days old are non-refundable too.

Cancelled Fongo World Edition but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Fongo World Edition, treat it as not cancelled. Email googleplay@fongo.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Fongo World Edition’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Fongo World Edition charges again.

How Fongo World Edition will try to keep you

Fongo World Edition may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pointing to its blanket 'no refunds' policy (a Fongo forum reply says 'we do have a no refunds policy', and the terms say fees are non-refundable unless otherwise specified)”
You say: Your own terms make exceptions for Fongo Mobile and World Edition: multi-month subscriptions are partly refundable within 7 days of purchase, and World Calling Credits are refundable if unused. My purchase meets those conditions, so please process the refund.
They’ll say: “Ticket-only support with slow or missing callbacks”
You say: I am asking, in this ticket, for it to be escalated to the Support Manager or Billing Manager, as your 'How to escalate a Fongo Mobile complaint' process sets out. If it isn't resolved, I will take the complaint to the Commission for Complaints for Telecom-television Services (CCTS).
They’ll say: “Taking payment but delaying the service (in-app message: 'fulfillment of your purchase is delayed')”
You say: I was charged for a texting pack that was never delivered. I am asking for a full refund for non-delivery and will also report the problem to Apple or Google Play.
They’ll say: “Saying the only way to unsubscribe is to terminate the account and forfeit services”
You say: I only want the recurring add-on to stop. App-store auto-renewals are cancelled in the store, and I am not asking you to close my account or release my number.
They’ll say: “Letting prepaid World Credits expire through the dormant-account policy”
You say: Please refund my unused World Calling Credits now, as your terms allow for unused credits, before the account is marked dormant.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Fongo World Edition to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Fongo World Edition has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Fongo World Edition’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Fongo World Edition’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Fongo World Edition must honour it regardless of where they’re headquartered.

Delete your Fongo World Edition account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Fongo World Edition’s account settings, email googleplay@fongo.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Fongo World Edition

World Edition texting packs, Fongo Plus and bundles are usually billed by **Apple or Google**, so you cancel them there: - **iPhone/iPad:** Settings → your name → Subscriptions → Fongo World Edition → Cancel - **Android:** Google Play → Menu → Subscriptions → Fongo World Edition → Cancel subscription Cancel at least 24 hours before the renewal date. If you pay through PayPal, cancel the automatic payment in PayPal. Fongo says it can't do that for you. To close the account completely, open a ticket at support.fongo.com/hc/en-us/requests/new.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Fongo World Edition refund guide. Need a human for something else entirely? The Fongo World Edition contact guide lists every channel that actually answers.