How do I cancel autopay with First Home Mortgage?

First Home Mortgage's servicing site says autopay (recurring monthly ACH drafts) can be set up **online or by phone**, so log in at fh.myloanservicer.com or call **855-704-3830** to stop it. Do this at least a few business days before the next draft date. If your loan has been or is being transferred to another servicer, check whether autopay is still running. One BBB reviewer said their draft simply didn't happen during a transfer.

How do I cancel PMI with First Home Mortgage?

The First Home Mortgage servicing help page says to **contact them first** to start a PMI cancellation. Depending on who owns your loan, they may accept the request by phone (855-704-3830). Otherwise you'll have to send it by email or by mail to **PO Box 4638, Englewood, CO 80155**. Under US federal rules you can usually ask for PMI removal once your balance reaches 80% of the home's original value, and it ends automatically at 78%. An appraisal may be needed.

Can I cancel a refinance after closing?

Often, yes. US federal law gives most borrowers refinancing their **primary home** a 3-business-day right of rescission after closing. Use the rescission notice in your closing package. Sign it and deliver it in writing before the deadline printed on the form. The right usually doesn't apply to home purchases, second homes or rental properties. First Home Mortgage's homepage also notes that you must review and sign your Closing Disclosure at least three days before closing, so that's your last chance to back out before signing.

Why was my First Home Mortgage loan transferred to another company?

The homepage says: "While First Home Mortgage services many of our loans, it is possible servicing will be transferred." It adds that you'll be mailed a notice naming your new servicer. Your loan terms stay the same, but the payment address, portal and autopay setup may change. Keep paying the company named in the notice. US rules give a 60-day grace period after a transfer, so a payment sent to the old servicer can't be charged a late fee.

Does First Home Mortgage have a customer service email?

No direct support email is published. The servicing site (fh.myloanservicer.com) offers phone (**855-704-3830**), secure messaging through the website and app, and an 'Email us' link. The main corporate line is **(877) 933-3100**. Third-party directories list socialmedia@firsthome.com, but the brand's own pages don't confirm it. For anything you need on record, like refunds, disputes or PMI, use secure messaging or a mailed letter to the designated notices address.

What if First Home Mortgage ignores my request?

Write to their **Designated Address for Notices of Error & Information Requests: First Home Mortgage, PO Box 3398, Englewood, CO 80155**. Under US RESPA rules, a servicer must acknowledge a written notice within 5 business days and usually respond within 30 business days. Use certified mail and quote your loan number. If they still don't respond, you can file a CFPB complaint. The CFPB database shows First Home Mortgage responding to complaints on time, though often 'closed with explanation'.

Is there a fee to cancel with First Home Mortgage?

There's no subscription and no cancellation fee. What you may owe depends on what you're cancelling. Withdrawing an application can leave you out of pocket for third-party costs you've already paid, such as the appraisal. Paying off or refinancing a loan means paying the payoff amount, plus a prepayment penalty only if your promissory note includes one. Ask for an official payoff statement through fh.myloanservicer.com or 855-704-3830 before you move any money.

Why am I still being charged after cancelling First Home Mortgage?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my First Home Mortgage account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel First Home Mortgage Autopay or PMI.

Q: Does First Home Mortgage charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel First Home Mortgage and what to expect.

Last verified 5 days ago · data refreshes daily · sources: homepage, terms, contact, terms, terms

The fastest way

First Home Mortgage is a lender, not a subscription. To withdraw an application, tell your Loan Officer in writing. To stop autopay or ask about PMI, call servicing at 855-704-3830 or message via fh.myloanservicer.com. Put refund or dispute requests in writing (subject: 'Request for Information, Loan #[number]'). No support email is published, and confirmation times are unknown.

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Every way to cancel First Home Mortgage

Phone (fastest): Call +1 855-704-3830 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: If the loan owner requires it, PMI cancellation requests go in writing to PO Box 4638, Englewood, CO 80155. Notices of error and information requests (refund disputes) go to the designated address, PO Box 3398, Englewood, CO 80155.. Send it tracked so you can prove delivery.
Email: First Home Mortgage doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Refinance rescission must be delivered in writing within 3 business days of closing (primary residence only). Cancel autopay a few business days before the next ACH draft. Closing Disclosure must be signed at least 3 days before closing.

Cancelling a First Home Mortgage order by email

First Home Mortgage won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
socialmedia@firsthome.com, yoink-verified working email for First Home Mortgage (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi First Home Mortgage team,

I'd like to cancel my recent First Home Mortgage order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Does First Home Mortgage charge a cancellation fee?

We found no cancellation fee in First Home Mortgage’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling First Home Mortgage

Based on 8 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking for documents or answers by email, In a 2025 BBB review, a customer asked for servicing-transfer details by email. They were told the company could only send them by mail or fax.
✕ Relying on the loan-servicing phone line alone, Finder called several times during business hours and got no answer. Its review says the servicing number went straight to a full voicemail box.
✕ Using the connect.firsthome.com contact form for servicing problems, This form mainly collects sales leads. For current customers it just shows the servicing number 877-220-0999 and a portal link. It isn't a documented way to cancel or get a refund.
✕ Assuming autopay carries over after a servicing transfer, A BBB reviewer said autopay was never drafted the month their loan was moved to another company. Servicing transfers are announced only by mailed notice.

Cancelled First Home Mortgage but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from First Home Mortgage, treat it as not cancelled. Email socialmedia@firsthome.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on First Home Mortgage’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if First Home Mortgage charges again.

How First Home Mortgage will try to keep you

First Home Mortgage may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Saying they can only send information by mail or fax (BBB review, 2025)”
You say: Please answer this request in writing through the secure message centre at fh.myloanservicer.com. If that isn't possible, send it to the email address on file for my loan. I'm treating this as a written Request for Information under RESPA, so please acknowledge it within 5 business days.
They’ll say: “Phone lines that go unanswered or to a full voicemail box (Finder review)”
You say: I've been unable to reach your servicing line at 855-704-3830. I'm sending this request in writing to your Designated Address for Notices of Error & Information Requests, PO Box 3398, Englewood, CO 80155. Please confirm you've received it and give me a reference number.
They’ll say: “Confusion over servicing transfers, such as missed autopay drafts or payments sent to the wrong servicer (BBB review, homepage)”
You say: My loan [number] was transferred, and the autopay draft for [month] didn't happen. Please confirm the effective transfer date, the new servicer's name and contact details, and that no late fee or negative credit reporting will apply during the 60-day transfer grace period.
They’ll say: “Complaints answered with 'Closed with explanation' and no fix (CFPB complaint records)”
You say: Your previous reply didn't resolve the problem. Please confirm the specific corrective action you'll take and the date. If it isn't resolved within 30 business days, I'll take it further with the relevant regulator.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; First Home Mortgage has ~45 days to defend.

Delete your First Home Mortgage account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in First Home Mortgage’s account settings, email socialmedia@firsthome.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling First Home Mortgage

Yes. Until you close, you can withdraw your application at any point. First Home Mortgage assigns a **Loan Officer** to each borrower, so send them a dated written withdrawal and keep a copy. Ask which fees you've already paid (often the appraisal and credit report, which go to third parties) and whether any of that money is unused and can be refunded. A rate lock usually lapses when you withdraw. If you're also cancelling the home purchase, tell your real estate agent and the title or settlement company too.

Money-back questions (windows, pro-rata, chargebacks) are covered in the First Home Mortgage refund guide. Need a human for something else entirely? The First Home Mortgage contact guide lists every channel that actually answers.