Puedo devolver productos en Simi

Often yes, but the window is unusually tight and the item's condition decides it. Similares reserves the right to accept or reject a return depending on the state of the merchandise, and it won't cover misuse. Keep the box, seals and receipt intact. Medicines, refrigerated goods and opened hygiene items are the usual refusals across Mexican pharmacy chains, and the US Dr. Simi policy spells out that health, hygiene, baby and personal-care products can't come back even unopened. If a branch refuses, escalate in writing to ventasenlinea@fsimilares.com with photos rather than arguing at the counter.

How do I cancel a Farmacias Similares online order before it ships?

There's no cancel button. Send an email to **infoe-commerce@fsimilares.com** (or WhatsApp **55 7933 3044**) with your order number and the words *Cancelación de pedido* in the subject, the moment you decide, their FAQ uses that same mailbox for order corrections. Also call **01-800-911-6666 (SIMITEL)** so it's logged twice. If the parcel is already out for delivery, your cleanest route is to refuse it at the door: the terms let you cancel items at hand-over and start the return there. Keep the timestamps.

Is there a Farmacias Similares cancellation fee?

No cancellation or restocking fee appears anywhere in the Farmacias Similares online terms. What you can lose is the refund itself if you miss a window, a delivered item returned after the day you received it, or a pick-up order left past 5 days from the purchase confirmation, can be refused outright. Shipping costs are not addressed as refundable in the terms, so assume delivery charges may not come back on a voluntary return. Nothing recurring is charged, so there's no exit fee or notice period to worry about.

Does Farmacias Similares have a subscription or membership I need to cancel?

No paid subscription, membership tier or auto-renewing plan is documented on the Farmacias Similares site or in its terms, the business is store purchases, low-cost clinic consultations and a straightforward online shop. If you're seeing a repeating charge from a pharmacy on your statement, check whether it's a recurring-order feature at a different chain, an app-store purchase, or a card mis-descriptor. Ask for the merchant descriptor and transaction ID from your bank, then send those to infoe-commerce@fsimilares.com so they can trace or deny it in writing before you dispute the charge.

Can I return a Dr. Simi order bought in the US?

Yes, and it's a different, more generous policy. Dr. Simi's US operation (Farmacias de Similares TX LLC) accepts most new, unopened items bought from drsimi.com within **30 days** of purchase when you have the order number or receipt, plus near-expiry items, under 90 days' shelf life for supplements and OTC, under 60 days for beauty. For the Similandia store the route is **customerservice@drsimi.com** or **+1 855-280-1079**, with defective, wrong or near-expiry items reported within 5 calendar days of delivery and a 3 to 5 business-day review.

Can I cancel part of a Farmacias Similares order instead of all of it?

Yes. The terms explicitly allow a **total or partial** cancellation and return, at the door you tell the courier which specific items you're sending back, and at the counter you name the items alongside your order number. The refund is then processed for those items only, back to the paying card. Say clearly in your email which SKUs and quantities you want cancelled, because a vague request often gets processed as nothing at all. Keep the delivery note and the courier's acknowledgement of what you handed back.

Can I cancel via the Farmacias Similares app or do I have to go to a store?

The app is a shopping app, not a cancellation tool, no in-app cancel or return flow is documented, and users report stability and account-disconnection problems on Google Play. The routes that actually work are: refuse at the door, return in person at the branch tied to your order, email **infoe-commerce@fsimilares.com** / **ventasenlinea@fsimilares.com**, WhatsApp **55 7933 3044**, or the SIMITEL line **01-800-911-6666**. Treat email as the record even if a phone agent promises to sort it, and ask for written confirmation of the cancellation.

Why am I still being charged after cancelling Farmacias Similar?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Farmacias Similar account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Farmacias Similares Before Delivery.

Q: Does Farmacias Similar charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Farmacias Similar and what to expect.

Last verified today · data refreshes daily · sources: terms, web-search

The fastest way

Farmacias Similares has no self-serve cancel button. Cancel a delivery order by handing items back to the courier at the door; pickup orders must be cancelled at the chosen pharmacy within 5 days of your purchase confirmation. Email infoe-commerce@fsimilares.com, subject "Cancelación de pedido + número de pedido", or call 01-800-911-6666.

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Every way to cancel Farmacias Similar

Phone: Call 01-800-911-6666 (SIMITEL, Mexico); +1 855-280-1079 (Dr. Simi US / Similandia) and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
In person (fastest): Farmacias Similar processes cancellations at their locations, bring ID and ask for written confirmation before you leave.
Email: Email infoe-commerce@fsimilares.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Delivery orders: cancel items at hand-over with the courier, or return to the pharmacy named in your confirmation the SAME DAY you received them. Pick-up orders: go to the chosen pharmacy within 5 days of the purchase confirmation. Goods refused at delivery for not matching their description must be refunded to the card within 5 business days.

The 4-step cancellation

Email the verified address
infoe-commerce@fsimilares.com, the standard route for Farmacias Similar.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Farmacias Similar team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

This policy covers one-off online store orders (delivery and pick-up) from Farmacias Similares, there is no paid subscription or membership product documented, so nothing recurring to cancel. For delivery orders you cancel by telling the courier at hand-over which items you are refusing and returning them on the spot; voluntary returns of items you already accepted must be taken back to the pharmacy named in your order confirmation the same day you received them. Pick-up orders must be cancelled at the pharmacy you selected within 5 days of the purchase confirmation, quoting your order number. Returns of 'productos exclusivos' are handled by email to ventasenlinea@fsimilares.com with the order number and at least 3 photos if the item arrived damaged; refunds go back to the original bank card and the timing follows your bank's rules, with a 5-business-day rule where you refused goods that did not match their description. In the US, Dr. Simi (Farmacias de Similares TX LLC) runs a separate 30-day unopened-product return policy via customerservice@drsimi.com.

“El reembolso de su dinero se hará a la tarjeta bancaria con la que se realizó el pedido en los términos y condiciones y bajo las políticas de su banco.”
, Farmacias Similar terms

5-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Farmacias Similar refund guide , same data, but framed around the policy + escalation paths.

Does Farmacias Similar charge a cancellation fee?

We found no cancellation fee in Farmacias Similar’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Farmacias Similar

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Looking for a 'cancel order' button in the app or account area, No self-service cancellation flow is documented anywhere in the terms or FAQ, every route in their own policy is courier, pharmacy counter, email or SIMITEL phone.
✕ Taking a delivered item back to a branch days later, The terms only allow the pharmacy to process a voluntary return 'siempre y cuando sea el mismo día de haber recibido el producto', after that day staff can refuse it.
✕ Emailing avisodeprivacidad@fsimilares.com about a refund, That mailbox exists for ARCO/privacy-rights requests under Mexican data law, not order or payment disputes; refund asks sent there get no commercial resolution.
✕ Returning to any nearby Similares branch rather than the one on your order, The terms tie the return to the pharmacy shared in the order confirmation (delivery) or the branch where you collected (pick-up).
✕ Assuming an opened hygiene, supplement or personal-care item can be sent back, Similares reserves the right to reject a return depending on the condition of the merchandise, and the US Dr. Simi policy explicitly excludes health, hygiene, baby and personal-care items even unopened.

Cancelled Farmacias Similar but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Farmacias Similar, treat it as not cancelled. Email infoe-commerce@fsimilares.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Farmacias Similar’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Farmacias Similar charges again.

How Farmacias Similar will try to keep you

Farmacias Similar may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Counter staff or support declines the return by judging the state of the goods, the terms expressly reserve the right to accept or reject a return depending on the condition of the merchandise.”
You say: Photograph the item, packaging, seals and the receipt before you travel. In writing, state the order number, the defect, and that you are exercising the return route their own terms set out for exclusive products under article 92 of the Ley Federal de Protección al Consumidor, attach at least three photos, which is exactly what ventasenlinea@fsimilares.com asks for.
They’ll say: “Refund timing is deflected onto your bank, the terms repeatedly say the money returns to your card 'bajo las políticas de su banco'.”
You say: Ask them for the refund authorisation/reference number and the date the reversal was submitted. Once you have that, your card issuer can trace it; if no reference exists, the refund was never sent and you can say so in writing and open a card dispute.
They’ll say: “You are pushed onto WhatsApp (55 7933 3044) or the SIMITEL line instead of email, leaving no paper trail.”
You say: Reply that you'll continue by email for the record, send the same request to infoe-commerce@fsimilares.com with your order number, and screenshot the WhatsApp thread. Ask them to confirm the cancellation in writing.
They’ll say: “The same-day / 5-day windows are used to close the case before you notice the charge.”
You say: Send the cancellation request the moment you decide, even if you can't get to the pharmacy, a timestamped email inside the window preserves your claim even if the physical return happens later.
They’ll say: “App and order problems get bounced between the store, the courier partner and the e-commerce team, and the app itself is widely criticised for instability and dropped sessions.”
You say: Address one email to infoe-commerce@fsimilares.com, name the courier/partner and the branch, and set a 5-business-day deadline referencing their own 5-business-day refund clause for goods refused at delivery. Copy ventasenlinea@fsimilares.com if the item was damaged.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Farmacias Similar has ~45 days to defend.

Delete your Farmacias Similar account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Farmacias Similar’s account settings, email infoe-commerce@fsimilares.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Farmacias Similar

It depends how you bought it. **Delivery:** the terms tell you to hand the items back to the courier at the door and say which ones you're cancelling, the return process starts from there. If you already accepted the parcel, the pharmacy named in your order confirmation can only process the return **the same day you received it**. **Pick-up:** go back to the branch you collected from, give your order number and the items. Refunds go to the original card, on your bank's timetable. For 'exclusive' products, email ventasenlinea@fsimilares.com with the order number and at least three photos if it's damaged.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Farmacias Similar refund guide. Need a human for something else entirely? The Farmacias Similar contact guide lists every channel that actually answers.

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