How to Cancel Explodely Charges and Upsells.

Every way to cancel Explodely

• Phone: Call +1 (833) 397-5359 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
• Online (fastest): Direct cancel flow: explodely.com/ordersearch/
• Email: Email support@explodely.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Refund requests must be made within 60 days of each purchase, and every upsell or rebill has its own clock. Sellers get 48 hours to respond to a refund ticket before it is refunded automatically. If a rebill fails, the same card is retried a couple of days later, so cancel the subscription itself before the next rebill date.

Cancelling a Explodely order by email

1. Email the verified address

   support@explodely.com, the standard route for Explodely.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Explodely team,
   
   I'd like to cancel my recent Explodely order (reference [order number], placed on [date]) under the account [your account email].
   
   Please confirm the cancellation by reply and process the refund to my original payment method.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Explodely's refund policy covers any digital product bought through its checkout, including the front-end purchase, each one-click upsell and each subscription rebill. Each of these has its own Order ID and carries a 60-day money-back guarantee from the date of purchase. When you ask for a refund, Explodely does not refund you immediately. It first opens a refund request with the seller, who can try to 'save the sale'. If the seller doesn't turn the request into a resolved support ticket, the order is refunded automatically after 48 hours, and refunds usually reach your account 3-5 working days later. Some individual sellers advertise shorter windows (for example 30 days), but Explodely's own published policy is 60 days.

“If you are not satisfied with the product for any reason you can get a refund within 60 days of making a purchase.”

, Explodely terms

Asking specifically for money back, not just a cancellation? See the dedicated Explodely refund guide , same data, but framed around the policy + escalation paths.

Does Explodely charge a cancellation fee?

Explodely’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Explodely

Based on 9 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Giving only your name to support (on Trustpilot, BBB or by phone), Explodely repeatedly replies that it cannot find orders by name. You need the purchase email plus the Order ID, or the first 6 and last 4 digits of the card.
• ✕ Contacting only the product seller, Buyers say sellers ignore refund requests or reply with more sales offers. Refund tickets need to be opened through Explodely's Order Lookup so the 48-hour auto-refund applies.
• ✕ Cancelling or emptying your card to stop rebills, Explodely's Rebill Suite includes an automatic card updater. If a charge fails, the customer gets emails and texts, and the same card is retried a couple of days later. The subscription itself stays active until you cancel it with Explodely.
• ✕ Calling the billing line outside business hours, Reviewers report a recorded message saying the line is closed. Some say they reached it during the stated weekday hours and still got no answer, so use a written ticket or email as well.
• ✕ Requesting a refund for only the first charge, Each upsell, such as an 'automated setup' or 'configuration pack', is a separate order with its own Order ID. Buyers who refunded only one order kept being charged for the others.
• ✕ Accepting the 'counteroffer' replies, Ticket replies often offer a counteroffer instead of a refund and keep doing so after you decline. Accepting can end the refund request.

Cancelled Explodely but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Explodely, treat it as not cancelled. Email support@explodely.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Explodely’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Explodely charges again.

How Explodely will try to keep you

Explodely may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Seller 'save the sale' step: Explodely forwards your refund request to the seller first, who tries to turn it into a support ticket”

  You say: Don't accept a fix, tutorial or upgrade. Reply on the ticket: 'I am not asking for support. I am requesting a full refund under Explodely's 60-day money-back guarantee. Please leave this as a refund request.' Under Explodely's own process, unresolved refund requests are refunded automatically after 48 hours.

• They’ll say: “Repeated counteroffers ('before we close you out here is a counteroffer')”

  You say: Decline once, clearly and in writing: 'I decline all counteroffers. Refund Order #[ID] in full.' Then email support@explodely.com with the ticket number and all Order IDs.

• They’ll say: “Asking you to explain why you want a refund, or a bot asking for 'proof of use'”

  You say: The published policy says you can get a refund 'for any reason' within 60 days. Quote that line and attach the purchase receipt. A reason is not required.

• They’ll say: “Closing tickets without resolving them”

  You say: Don't keep opening new tickets, since Explodely asks for one per order. Email support@explodely.com with every ticket number, Order ID, and the date of your first request, and ask for written confirmation of the refund.

• They’ll say: “Chargeback warnings in the terms (collections threats)”

  You say: Ask Explodely in writing first. If there is no refund after the 48-hour auto-refund point plus about a week, you still have the right to dispute the charge with your card issuer, especially when the 60-day guarantee wasn't honoured. Keep all the emails.

• They’ll say: “Sending you back to the seller ('Explodely and the Seller are two separate entities')”

  You say: Explodely is the merchant of record and the name on your statement, so it is responsible for the refund. Reply: 'As merchant of record, Explodely is responsible for honouring its 60-day guarantee on Order #[ID].'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Explodely account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Explodely’s account settings, email support@explodely.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Explodely

Money-back questions (windows, pro-rata, chargebacks) are covered in the Explodely refund guide. Need a human for something else entirely? The Explodely contact guide lists every channel that actually answers.

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