Why was I charged by Boost Pouches when I only ordered once?

Because a recurring **VIP Club membership** is attached during the checkout upsell sequence. Reviewers describe being charged weeks after the original order for a "VIP" fee they say they never knowingly signed up for, amounts reported include around $45 CAD and roughly $60, and one customer says their card was billed for four consecutive months. Check your card statement for a repeating charge separate from the product total, then email hello@boostpouches.com to cancel and request a refund. If you're inside your bank's dispute window, open a chargeback for unrecognised recurring billing at the same time rather than waiting.

Is there a cancellation fee for Boost Pouches?

No cancellation fee is published for the VIP membership. There *is* a refund deduction on product returns: the refund policy states a **$7 processing fee** is taken out of the refund, and customers cover return postage unless the item arrived damaged or incorrect. So cancelling itself shouldn't cost you anything, but sending unopened pouches back will shrink the refund by $7 plus shipping. If the deduction is applied to a membership fee refund, push back: nothing is being returned, so no processing fee is justified.

The Boost Pouches cancel membership link doesn't work, what now?

You're not alone: a reviewer reports the "cancel membership" link goes to a page that doesn't exist. Fall back to email, hello@boostpouches.com, and treat it as a formal notice, not a request: state that you are cancelling the VIP membership with immediate effect and withdrawing authorisation for any further charges. Screenshot the broken cancellation page; it's strong evidence in a chargeback, because it shows the merchant offered no working way to stop the billing. Then contact your bank and ask them to block the recurring payment as well.

What if Boost Pouches ignores my cancellation email?

Assume it might. Reviewers report no reply after six emails in ten days, and another says countless emails went unanswered. Send one clear cancellation email, keep a copy, then act in parallel: ask your card issuer or bank to cancel the continuous payment authority and dispute the charges as unauthorised recurring billing. Card networks generally accept "merchant unreachable, no working cancellation route" as grounds. Several customers say cancelling the card and filing a dispute was what actually stopped the charges. Keep every screenshot, order confirmation, the broken cancel page, your unanswered emails.

Can I cancel a Boost Pouches order before it ships?

Sometimes, but move fast and expect resistance. The FAQ says orders are processed quickly so modifications or cancellations *may not always be possible*, and asks you to email hello@boostpouches.com immediately. One customer reports emailing within minutes of ordering and the parcel shipping anyway. If it ships, you're pushed into the return route: unopened product, within 30 days, minus the $7 processing fee and return postage. If you're in the EU, the policy separately grants a 14-day right to cancel or return an order without giving a reason.

Can I pause my Boost Pouches subscription instead of cancelling?

No pause or skip option is documented anywhere on the site, and there's no customer account subscription portal that reviewers have been able to use. Treat cancellation as the only option, and don't accept a "we'll pause it for you" reply from support as a resolution, because customers report charges continuing even after being told the membership was cancelled. If you want the product again later, buy it as a one-off order rather than leaving any recurring authority in place on your card.

Does Boost Pouches have a phone number or live chat?

No. A reviewer notes the company offers an email option only, and the site publishes just one address, hello@boostpouches.com, across its FAQ, refund policy, privacy policy and contact page. There's no phone line, no live chat, and no physical store. That makes your written email the entire paper trail, so make it count: full name, order number, order email, charge dates and amounts, and an explicit instruction to cancel and stop all future billing. Send from the same email address used on the order.

Why am I still being charged after cancelling Boost?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Boost account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Boost Pouches' Hidden VIP Club.

Q: Does Boost charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Boost and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

Boost Pouches has no working self-serve cancel page. Email hello@boostpouches.com with the subject "Cancel VIP membership + refund, order #[number]", listing every charge date. Replies are slow or absent, so send once, screenshot it, then dispute the recurring charge with your card issuer.

Or let yoink do it for you.

30 seconds. AI emails Boost, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Cancelling a Boost order by email

Email the verified address
hello@boostpouches.com, the standard route for Boost.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Boost team,

I'd like to cancel my recent Boost order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Two different charge types need two different approaches. For physical pouch orders, the published policy is a 30-day return window on unopened, sealed product only, a $7 processing fee comes out of the refund and you pay return postage unless the item arrived damaged or wrong (report those within 7 days for a free replacement or full refund); opened pouches are non-returnable for hygiene reasons, though the policy says a partial refund may be offered. Orders shipped into the EU carry a stated 14-day right to cancel or return without giving a reason. For the recurring VIP Club membership fee there is no published refund window at all, buyers describe unexpected monthly charges and getting money back through their bank rather than from Boost, so treat membership refunds as a written demand plus a card dispute, not a policy entitlement.

“We offer a 30-day return policy. You have 30 days after receiving your item to request a return or exchange.”
, Boost terms

30-day cancellation window

Asking specifically for money back, not just a cancellation? See the dedicated Boost refund guide , same data, but framed around the policy + escalation paths.

Does Boost charge a cancellation fee?

We found no cancellation fee in Boost’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Boost

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Clicking the footer "Membership Cancellation" link, Customers report the cancel-membership link leads to a page that does not exist, leaving no self-serve route to stop the recurring VIP charge.
✕ Emailing once and waiting for a reply, Multiple reviewers describe writing repeatedly with no response at all, one reports six emails over a week and a half plus Facebook messages going unanswered.
✕ Trusting a verbal/agent promise that the membership is cancelled, A customer was told the hidden VIP membership would be cancelled and was charged again the following month.
✕ Messaging on Facebook/social instead of email, Reviewers report Facebook messages ignored alongside emails; email is the only channel the brand publishes.
✕ Cancelling an order after checkout to stop shipment, The FAQ says modifications or cancellations may not always be possible, and a reviewer who emailed minutes after ordering says it shipped anyway.
✕ Returning opened pouches for a refund, The policy refuses returns on opened or used product for health and safety reasons; only unopened, sealed items qualify.

Cancelled Boost but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Boost, treat it as not cancelled. Email hello@boostpouches.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Boost’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Boost charges again.

How Boost will try to keep you

Boost may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “The VIP membership is attached during a multi-step checkout upsell flow, so buyers don't realise they enrolled in anything recurring.”
You say: State plainly that you never knowingly consented to a recurring charge, that the enrolment was presented as part of a product upsell, and ask for a full refund of every membership fee taken, attach your original order confirmation showing only the product total.
They’ll say: “Support confirms the membership is cancelled, then billing continues the next month.”
You say: Demand written confirmation containing the cancellation date and a statement that no further charges will be taken. Say you will treat any subsequent debit as unauthorised and dispute it with your card issuer, and keep the reply as evidence.
They’ll say: “Emails simply go unanswered until another billing cycle passes.”
You say: Put a deadline in the first email: 'If I do not receive written cancellation confirmation within 5 business days I will instruct my bank to reverse the charges and block further debits.' Send from the address on the order and copy in the order number.
They’ll say: “Refund value is quietly reduced by a $7 processing fee and customer-paid return shipping.”
You say: If the item arrived damaged, incorrect, or was never ordered, the brand's own policy makes replacement or refund free of charge, quote that line and refuse the deduction. For a membership fee refund there is no product being returned, so no processing fee can apply.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Boost to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Boost has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Boost’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Boost’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Boost must honour it regardless of where they’re headquartered.

Delete your Boost account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Boost’s account settings, email hello@boostpouches.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Boost

Email **hello@boostpouches.com**, it is the only contact channel Boost publishes. Use a subject line like *"Cancel VIP membership + refund, order #12345"* and include the email address on the order, the last four digits of the card charged, and every date you were billed. The site's footer links to a "Membership Cancellation" page, but customers report it resolving to a page that doesn't exist, so email is the practical route. Ask explicitly for written confirmation with a cancellation date, and if nothing arrives within about five business days, contact your bank to stop the recurring authority.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Boost refund guide. Need a human for something else entirely? The Boost contact guide lists every channel that actually answers.

Cancel other brands.

Tired of doing this by hand?

yoink emails Boost, handles the retention dance, chases the refund. You approve, sleep, check the wins tab later.

Get yoink for free →