Can I cancel my Click + Collect order?

Not directly. B&Q says it can't cancel Click + Collect orders. The easy workaround: **don't collect it**. If an order sits uncollected for 7 days, B&Q sends it back and refunds your original payment method automatically. If you've already collected it and changed your mind, you can return it to any store within 90 days in its original condition. Bring your order confirmation, the payment card and ID.

What products can I return?

Most products can be returned within 90 days if they're in their original condition. The main exception is **customised items**: anything cut to size, made to measure or mixed to your requirements (like tinted paint) can't be refunded unless it's faulty. Verified-seller items may have their own exceptions and some can't go back to a store, so check the order confirmation. Returning to a store is free. Home collection can cost up to £50.

B and Q third party online seller issues

Items labelled **'Sold and shipped by [seller]'** come from marketplace sellers, not B&Q. To cancel or return, use the **Contact Seller** link at the top of your order emails. If the seller doesn't reply, call B&Q on **0333 014 3098 (option 1)** or use the Contact Us form. Your contract is still through diy.com, so B&Q's marketplace terms let it step in. For orders up to £50 it can decide the outcome itself. Always cancel in writing so the date is on record.

How do I cancel my B&Q Club membership?

B&Q Club is **free**, so cancelling never saves you money. It just stops the coupon emails and ends your benefits. The Club terms say you can cancel at any time by emailing **BandQCustomerServices@b-and-q.co.uk** or writing to The B&Q Club Membership, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire SO53 3LE. If you only want fewer emails, unsubscribing from marketing is quicker, but you'll lose the money-off coupons.

Is the B&Q Club actually free, or are there hidden fees?

Yes, it's free, with no paid tier, no annual fee and no card details needed. You get emailed coupons (usually 10% off or more) and a £5-off-£30 welcome voucher. The only related cost is an optional Hertz van-hire membership fee, which is separate from the Club. So there's no recurring B&Q Club charge to cancel or refund. If you see a recurring 'B&Q' charge, it's probably a finance agreement, an installation instalment or a third-party service.

What is the Email of B&Q Company?

For **order cancellations and returns**, use **home.delivery@b-and-q.co.uk**. It's the address on B&Q's own model cancellation form and returns page. General customer services is **bandqcustomerservices@b-and-q.co.uk**. Complaints that weren't sorted at the first stage can go to **ExecutiveCustomerCareTeam@b-and-q.co.uk**. B&Q also has a web Contact Form, and it aims to reply within 48 hours. For anything urgent, call 0333 014 3357.

B&Q CEO / Executive complaints email

B&Q's official two-step complaints process starts with Customer Services (**0333 014 3098** or the Contact Form). If that fails, ask for 'further help with existing issue' on the form, or write to Head of Customer Services, B&Q House, Chestnut Avenue, Eastleigh, SO53 3LE. Consumer sites also list **ExecutiveCustomerCareTeam@b-and-q.co.uk** for escalations, and one forum user had a reply within 2 hours. Include your order number, a dated timeline and the outcome you want.

Why am I still being charged after cancelling B&Q?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my B&Q account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a B&Q Order Before the 24-Hour Cutoff.

Q: Does B&Q charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel B&Q and what to expect.

Last verified 9 days ago · data refreshes daily · sources: homepage, terms, contact, terms, page-emails

The fastest way

B&Q has no subscription to cancel. You cancel orders instead. Call 0333 014 3357 (Mon, Sat 8am, 8pm, Sun 10am, 4pm) at least 24 hours before delivery, or email home.delivery@b-and-q.co.uk with the subject 'Order cancellation, [order number]'. You can't cancel Click + Collect orders, but they refund automatically if not collected within 7 days. Refunds arrive within 14 days.

Or let yoink do it for you.

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Every way to cancel B&Q

Phone (fastest): Call +44 333 014 3357 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: Optional: you can post a cancellation to B&Q To Home Team, Torrance House, Erskine, Renfrewshire, PA8 6AT, or to B&Q Customer Services, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE.. Send it tracked so you can prove delivery.
Email: Email home.delivery@b-and-q.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: B&Q-shipped deliveries must be cancelled more than 24 hours before the delivery date. After that, let it arrive and return it. Click + Collect can't be cancelled, but it refunds automatically if not collected within 7 days. After cancelling a delivered order, return the goods within 14 days.

Cancelling a B&Q order by email

Email the verified address
home.delivery@b-and-q.co.uk, the standard route for B&Q.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi B&Q team,

I'd like to cancel my recent B&Q order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

B&Q plans you can cancel

B&Q Club
A free loyalty scheme that never charges you. To cancel, write to The B&Q Club Membership, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire SO53 3LE, or email BandQCustomerServices@b-and-q.co.uk. Once it's cancelled, your Club benefits end.
£0.00/mo
B&Q Diamond Club (legacy)
Closed to new members on 3 September 2018. Existing members get 10% off gardening products on Wednesdays. A lost Diamond card can't be replaced, so losing it ends the membership.
£0.00/mo

What happens to what you’ve already paid

Products sold by B&Q (in store, Click + Collect or delivered) can be returned within 90 days in their original condition. Bring proof of purchase and the original payment card. Refunds go back to that card within 14 days of the return, or within 14 days of cancelling if the order hasn't been sent yet. You can cancel delivered orders up to 24 hours before delivery. If you cancel only part of an order, B&Q may recalculate the delivery charge and take it off your refund. Store returns are free, but home collection can cost up to £50. Made-to-measure, cut-to-size and mixed-paint products can't be returned unless they're faulty. Products 'sold and shipped' by verified marketplace sellers go back through the seller's Contact Seller link. Kitchen, bathroom and other supply-and-install orders have a separate 14-day cancellation right in the terms.

“If you change your mind, you can return your B&Q purchase to us, in its original condition, within 90 days - just bring your receipt, order confirmation or sales invoice with you.”
, B&Q terms

90-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated B&Q refund guide , same data, but framed around the policy + escalation paths.

Does B&Q charge a cancellation fee?

We found no cancellation fee in B&Q’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling B&Q

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking B&Q to cancel a Click + Collect order, B&Q's help page says it can't cancel Click + Collect orders. Just don't collect: after 7 days the order goes back automatically and is refunded.
✕ Cancelling a B&Q-shipped delivery within 24 hours of its delivery date, B&Q says it can't change or cancel a delivery due in the next 24 hours. Let it arrive (or refuse it), then use the returns process.
✕ Relying on B&Q's phone line to cancel a verified-seller (marketplace) order, A MoneySavingExpert user said B&Q staff only emailed the seller asking them to call back, and the seller ignored cancellation messages until it was 'too late'. Cancel in writing through the Contact Seller link and keep a dated copy.
✕ Returning cut-to-size, made-to-measure or mixed paint products because you changed your mind, B&Q excludes customised products from change-of-mind refunds. Only faulty or not-as-described items can be repaired, replaced or refunded.
✕ Expecting a home collection to be free, B&Q says home collection of online orders may cost up to £50. Returning to any store costs nothing.

Cancelled B&Q but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from B&Q, treat it as not cancelled. Email home.delivery@b-and-q.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on B&Q’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if B&Q charges again.

How B&Q will try to keep you

B&Q may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “A verified seller says it's 'too late to cancel, the order is being shipped'”
You say: For distance sales you can still cancel after delivery and return the item within the cooling-off period. Send your cancellation in writing (Contact Seller link plus home.delivery@b-and-q.co.uk) so the date is on record. A seller shipping the order doesn't remove your right to cancel.
They’ll say: “Missed collection windows that drag out a return (Mumsnet: two 48 to 72 hour windows missed)”
You say: Date every message. Email a firm deadline for collection, say your return request was made inside the window, and say you'll start a small-claims refund if they don't confirm. They can't later say the return window has closed.
They’ll say: “A refund or settlement paid to a B&Q credit account instead of cash (MSE kitchen thread)”
You say: B&Q's refund FAQ says refunds go to your original payment method. Ask in writing for the money to go back to the card or finance agreement you paid with, not store credit.
They’ll say: “A gift-card order cancelled, then you're told to collect a credit note in store (Trustpilot)”
You say: Ask for the gift-card balance to be put back so you can spend it online. If B&Q cancelled the order, you shouldn't have to make a trip to get your own money back.
They’ll say: “Head-office complaints get sent back to the store (MSE)”
You say: If the store and Customer Services haven't fixed it, escalate in writing to ExecutiveCustomerCareTeam@b-and-q.co.uk with your order number and a timeline. One forum user got a reply within 2 hours after weeks of delay.
They’ll say: “Charging up to £50 for home collection”
You say: For faulty or wrong items, B&Q's returns page says it will offer a repair, replacement or refund. Push for free collection on faulty goods, or take change-of-mind returns to any store for free.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of B&Q’s own policy.
Consumer Rights Act 2015
Services must be as described.
If B&Q’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; B&Q has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. B&Q must honour it regardless of where they’re headquartered.

Delete your B&Q account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in B&Q’s account settings, email home.delivery@b-and-q.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling B&Q

Yes, for products **sold and shipped by B&Q**, as long as delivery is more than 24 hours away. Call **0333 014 3357** or use Live Chat on the Customer Support pages. To get a paper trail, also email **home.delivery@b-and-q.co.uk** with your order number, name and delivery address. If delivery is due within 24 hours, B&Q won't change the order, so let it arrive and use the returns process. You'll get your refund within 14 days of telling them, as long as the goods haven't been sent.

Money-back questions (windows, pro-rata, chargebacks) are covered in the B&Q refund guide. Need a human for something else entirely? The B&Q contact guide lists every channel that actually answers.