What if they ignore me?

Wait 14 days from the first email. After that, escalate via your card issuer with a chargeback request — most schemes accept 'subscription not cancelled' as a valid reason code. US users can also report to reportfraud.ftc.gov; UK users to Citizens Advice; EU users to their national European Consumer Centre.

Can I cancel mid-cycle?

Yes. You don't have to wait for the renewal date. A pro-rata refund for the unused portion is also requestable, though not always granted by Autossential specifically.

UNRATED TO CANCEL

How to Cancel Autossential Before Your Fitting.

Autossential typically charges £55 (one-off). Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 5 sources cited

The fastest way

To cancel an Autossential order, booking or Care Plan, email support@autossential.com from the address you booked with. Use subject 'Cancellation request – order [number]'. UK consumers have statutory 14-day cancel rights on distance-sold goods; installed/fitted services may be exempt. No public median reply time is documented.

£55 (one-off)typical charge

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The 4-step cancellation

Email the verified address
support@autossential.com — the standard route for Autossential.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Autossential team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Autossential plans you can cancel

DriveSync Package
One-off fitted package (£499). Cancel before fitting date by emailing support@autossential.com.
Ultimate Enhancement Package
One-off best-seller package (£749). Cancel booking via support@autossential.com prior to install.
Autossential Care Plan
Care Plan appears in the site menu; pricing and cancellation terms are not published on the scraped pages.
Klarna / 0% APR Financed Order
If paid via Klarna, cancellation must be raised with Autossential first; Klarna will only pause/refund once the merchant confirms.

What doesn’t work for cancelling Autossential

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling by turning up to a branch on the day — The site pushes a same-day fitting model – once technicians have started the job, it's treated as bespoke work and a full refund is unlikely.
✕ Emailing support@autossential.ccom (the typo'd address on the contact page) — The Croydon block on the contact page lists 'support@autossential.ccom' with a double-c – mail there will bounce. Use support@autossential.com.
✕ Disputing the Klarna instalment before contacting Autossential — Klarna directs BNPL disputes back to the merchant first; the refund only clears once Autossential confirms the cancellation.
✕ Assuming a phone cancellation is on record — Only one number (02080503587) is published across all four branches with no ticketing system referenced – get written confirmation via email.

How Autossential will try to keep you

Autossential may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to rebook rather than refund (same-day slots)”
You say: Thanks, but I don't want to reschedule – please treat this as a formal cancellation of order [number] and confirm a full refund to my original payment method within 14 days.
They’ll say: “Point to the 'bespoke/fitted' exemption to refuse refunds”
You say: The Consumer Contracts Regulations 2013 exemption only applies once work has commenced. My booking has not been fitted, so my 14-day statutory right to cancel still applies – please process the refund.
They’ll say: “Push a store credit or gift card instead of cash”
You say: I'd like the refund back to the card / Klarna account I paid with, as is my right under the original payment terms – not store credit.
They’ll say: “Cite the 12-month warranty as the resolution for a defective install”
You say: The warranty covers rework but doesn't remove my right to reject faulty goods or services under the Consumer Rights Act 2015. I'm requesting a refund, not a repair.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Autossential to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Autossential to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Autossential’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Autossential’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Autossential must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Autossential’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Autossential has ~45 days to defend.

Common questions about cancelling Autossential

Autossential may decline a refund. If they do, raise a chargeback with your card issuer — US users have the Fair Credit Billing Act, UK credit-card payers can use Section 75 (£100-£30,000), and Visa/Mastercard chargeback rules apply worldwide.