Is there a fee to cancel Vivint?

Often, yes. Vivint doesn't publish a single fee and says it depends on your service agreement. Third-party guides report that contract customers usually owe the rest of the contract, and that a cancellation fee of **$300 in the first 12 months** and **$150 in months 13 to 24** has been charged. One BBB complainant was quoted $711.02. Month-to-month customers who paid for equipment upfront generally owe no termination fee. Always ask for the exact payoff figure in writing before you agree to anything.

Does Vivint have a money back guarantee?

Only for some purchases. Vivint's site says the **30-Day Money-Back Guarantee is a promotional offer for new systems purchased online**. Systems sold in your home usually have only the legal **3-day right to cancel**, though customers aged 65+ get **60 days** to cancel a new service agreement. Separately, Vivint will repair, replace or refund defective products for up to **4 months** after installation if phone troubleshooting doesn't fix them.

Can you transfer a Vivint contract?

Often, yes, and Vivint will usually suggest it before you cancel. Moving customers are sent to Vivint's moving and Customer Loyalty teams, and guides report that service can sometimes move with you at no charge, though upgrades or new equipment cost extra. If your new home can't be served, or you don't want to keep Vivint, say so clearly and ask for cancellation. If an extenuating circumstance applies, ask for the Exceptions Review Team.

Why is Vivint still charging me after I cancelled?

This is the most common complaint. Customers report a rep confirming the cancellation by phone, then being billed for months because no signed **Notice of Cancellation** was ever processed. Send a written notice right away to customersupport@vivint.com. Include your service number, the date of your original cancellation call and the rep's name, and ask for a refund of every charge after your cancellation date. If they refuse, a BBB complaint or a card dispute for those specific charges is your next step.

Does Vivint waive the cancellation fee if someone dies or moves to assisted living?

Possibly. Vivint's policy names **death, bankruptcy, a move to an assisted living home** and other extenuating circumstances, and asks you to call **1-800-678-2635**. It also warns that calling doesn't always release you from the agreement, because the **Exceptions Review Team** decides case by case. There's a specific 65+ Medical or Care Facility exception that may let you cancel without an early termination fee. Have documents ready, such as a death certificate, bankruptcy filing or facility admission letter.

Does stopping payment cancel my Vivint contract?

No. Not paying doesn't end a Vivint agreement. Cancellation needs a phone call and a signed Notice of Cancellation, and unpaid balances can be sent to collections. If you financed equipment through a third party such as Citizens, that loan is separate and is still owed. Cancel properly first, then dispute any charges you don't owe.

REFUND GUIDE

How to Get a Vivint Refund After Cancelling.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Vivint.

Last verified today against Vivint’s own Terms · UK, US, and EU rights covered below

The short answer

Equipment and systems: new systems bought online come with a 30-day money-back guarantee. Systems sold in your home usually come with only the legal 3-day right to cancel, or 60 days if you're 65 or older. Defective products are covered for up to 4 months after installation and can be repaired, replaced or refunded. Monitoring service: cancelling may trigger early termination or other fees set by your service agreement, which you can find under Documents in your Account Center. Third-party reports put this at the remaining contract balance, plus up to $300 in year one. Equipment financing: any balance with Vivint's lending partner (e.g. Citizens) stays owed even after the monitoring is cancelled. If you were charged after a confirmed cancellation, ask for a refund of those monthly monitoring charges.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Vivint, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Vivint actually says

“*The 30-Day Money-Back Guarantee is a promotional offer and applies to new systems purchased online.”
, verbatim from Vivint’s terms

30-day cancellation windowStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Vivint refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Vivint’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Vivint charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Vivint made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Vivint has ~45 days to defend. Works regardless of where Vivint is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Vivint can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Vivint is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use documents@vivint.com, the route yoink has verified actually gets read for Vivint.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Vivint team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Vivint

Yes, but it often costs money. Vivint's policy says cancellations **may be subject to early termination or other fees** set out in your service agreement, which you can find under Documents in your Account Center. There are exceptions, decided case by case by the Exceptions Review Team, for death, bankruptcy, moving to assisted living or care (with a 65+ exception) and active military duty. Systems paid for upfront or bought online usually run month-to-month, which makes leaving much cheaper. Either way, call **1-800-678-2635** and return a signed Notice of Cancellation.