Does Vivint have a customer service email?

Yes, customersupport@vivint.com is the address that reaches Vivint. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.

How do I get a human at Vivint?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if Vivint doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact Vivint Customer Service.

The fastest route into Vivint is phone. Every working channel below, and what to include so you only have to ask once.

Last verified today · data refreshes daily · sources: homepage, terms, contact, terms, page-emails

The short answer

To contact Vivint customer service, call +1 800-678-2635, or email customersupport@vivint.com. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

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Every way to contact Vivint

Phone (fastest): Call +1 800-678-2635. Have your account email and any order or invoice reference ready before you dial.
Post: After the call, Vivint sends a Notice of Cancellation to sign and return (by email, fax or certified mail). Include the date, service number, intent to cancel, reason and signature.. Send it tracked so you can prove delivery.
Email: Email customersupport@vivint.com, the address yoink has verified actually gets read for Vivint. Slower than phone or chat, but everything is in writing.

Every Vivint email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

General support: customersupport@vivint.com
General support: support@vivint.com
Cancellations: documents@vivint.com
General support: customerservice@vivint.com
General inbox: security@vivint.com
General inbox: ir@vivint.com
General inbox: press@vivint.com

What to include so you only ask once

The account email Vivint knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi Vivint team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting Vivint to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel Vivint, every channel, the retention script they’ll run, and the email that ends it.
How to get a Vivint refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting Vivint

Vivint's official cancellation policy page tells you to call the Customer Service Team at **+1 800-678-2635**. Many guides also send people to the general line, **+1 800-216-5232 ext. 5020** (the cancellations / Customer Loyalty team). After the call, Vivint sends a Notice of Cancellation for you to sign and return, and it asks for at least 30 days' notice. Have your service number, contract start date and remaining equipment balance ready.