Can I cancel my TicketWeb order?

Not for personal reasons. TicketWeb has no self-serve cancel button. Ticket sales are treated as final because event providers set the rules, and TicketWeb only refunds orders for events that are cancelled or postponed. If you can't go, check whether the event page or organizer offers resale or transfer. If the event *has* been cancelled or moved, email **help@ticketweb.ca** with the subject "Refund request, Order #[number], [Event, Date]" to get your money back.

Does Ticketweb refund tickets if an event is canceled?

Yes. For cancelled events, the TicketWeb.ca purchase policy refunds the face value you paid (or the discounted price) **plus all service fees**. Delivery fees aren't included. The money goes back to the card you paid with. Consumer guides say cancelled-event refunds are often automatic, so check your email first. If nothing has come through after a couple of weeks, email **help@ticketweb.ca** with your order number. TicketWeb doesn't cover travel or hotel costs for a cancelled show.

What happens if an event is canceled or rescheduled?

**Cancelled:** you're refunded face value plus service fees (on TicketWeb.ca) to your original card. **Rescheduled or moved:** your tickets usually stay valid for the new date, and the Event Provider may limit refunds. The US purchase policy tells buyers to contact TicketWeb to request a refund if they can't attend the new date. Do this quickly, because organizers sometimes set a short window. Email **help@ticketweb.ca** (Canada) or **info@ticketweb.com** (US) and say you can't make the new date.

Does TicketWeb have a customer service phone number?

Barely. TicketWeb doesn't promote a phone line for customer service. The ticketweb.ca footer shows **1-888-222-6608** as "Order By Phone", and consumer directories list it as the Canadian line. The US number 1-866-468-3399 is reported to be automated, with no way to reach a person. Email (**help@ticketweb.ca** for Canada, **info@ticketweb.com** for the US) is the more reliable option and gives you a written record for refund disputes. Be wary of other "TicketWeb" numbers posted on third-party blogs.

Will TicketWeb issue full refunds?

Almost, for cancelled or postponed events bought on **TicketWeb.ca**: you get face value (or the discounted price you paid) plus all service fees. What you *won't* get back is **delivery fees**, or travel and hotel costs. US orders on TicketWeb.com may not include service fees in the refund. Refunds go to the original payment method. If your card has since expired or been replaced, tell support in your email so they can sort it out.

How long does it take to receive a TicketWeb refund?

TicketWeb doesn't publish a set timeline. For US events, the policy says refunds are paid **once funds are received from the Event Provider**, which can slow things down. Consumer guides say money can take up to about two weeks to reach your card after approval. If it's been longer, reply to your earlier email thread with your order number and ask for a specific refund date. A written record helps if you later need to dispute the charge.

What if TicketWeb ignores my refund request?

Unanswered emails are one of the most common TicketWeb complaints. Send one clear email to **help@ticketweb.ca** (or **info@ticketweb.com** for US orders) with your order number and the policy clause about cancelled or postponed events. Follow up after 5 business days, and try a direct message to TicketWeb on social media at the same time. If a **cancelled** event still hasn't been refunded, you can dispute the charge with your card issuer. Avoid disputing charges for valid events, because the policy lets TicketWeb cancel your tickets and block future purchases if you do.

Yes. TicketWeb is run by **Ticketmaster** (Live Nation). For Canadian events, the transaction is handled by Ticketmaster Canada Ltd., and for US events by TicketWeb LLC. It sells tickets for the venue or promoter, so they set the prices and refund rules. Reviews are mixed. Common complaints are fees, a strict no-refund approach for anything other than cancelled or postponed events, and slow email replies. Keep your order confirmation and any emails with support in case you need a refund.

REFUND GUIDE

How to Get a TicketWeb Refund for a Cancelled Show.

TicketWeb refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against TicketWeb’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers one-off event ticket orders, which is all TicketWeb sells. There are no subscriptions. If an event is cancelled or postponed and a refund is issued, TicketWeb.ca orders get back the ticket's face value plus all service fees. Service fees may not be refunded on TicketWeb.com (US) orders. Delivery fees are never refunded, and refunds go to the original payment method. Refunds aren't offered for change of mind, schedule clashes, or a changed opening act or festival performer. For rescheduled events, the Event Provider sets any refund limits, and the US policy says refunds are paid once the Event Provider sends the money.

Or let yoink chase the refund.

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What TicketWeb actually says

“If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and, if purchased on TicketWeb.ca, all service fees.”
, verbatim from TicketWeb’s terms

Pro-rata refund: no

How long does a TicketWeb refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, TicketWeb has ~45 days to defend. Works regardless of where TicketWeb is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a TicketWeb charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail TicketWeb can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If TicketWeb is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The TicketWeb refund email

Email the right address
Use help@ticketweb.ca, the route yoink has verified actually gets read for TicketWeb.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi TicketWeb team,

I'm requesting a refund for my TicketWeb order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for TicketWeb

Yes, but only in limited cases. TicketWeb sells tickets as an agent for the venue or promoter, and its purchase policy only allows refunds when an event is **cancelled or postponed**. On TicketWeb.ca, an approved refund covers the ticket's face value plus **all service fees**. On TicketWeb.com (US), service fees may not be refunded. Delivery fees are never refunded anywhere. Refunds aren't available for scheduling conflicts, change of mind, or a changed opening act. If your event qualifies, email **help@ticketweb.ca** (Canada) or **info@ticketweb.com** (US) with your order number.