Does Scrape Creators charge a cancellation fee?

No cancellation fee appears anywhere in the terms, the pricing page or the support page, and with no subscription there is no exit charge to levy. The cost you can still get stung by is the **minimum buy-in**: comparison sites note the smallest meaningful pack is $47 for 25,000 credits (a $10 Solo Dev tier is also reported), so a single unnecessary top-up is the real "fee". If auto-recharge fired after you'd stopped using the API, treat that top-up as the thing to claw back rather than looking for a waived cancellation charge.

Can I get a refund for unused Scrape Creators credits?

Possibly, but nothing is guaranteed. The terms say only that *"Refunds are provided at our sole discretion on a case-by-case basis"*, no window, no automatic entitlement. In practice the winning email is short and specific: your account email, the purchase date, the amount, the number of credits still unspent, and a one-line reason. Send it to `support@scrapecreators.com`. Ask for the refund **before** requesting account closure, because the terms also warn that on termination unused credits may be forfeited. If there's no reply in five business days, a card chargeback is the backstop.

Do Scrape Creators credits expire?

The marketing is unambiguous: credits never expire, with no monthly use-it-or-lose-it clock, so a balance bought for a launch or a backfill is still there months later. The terms are softer than the marketing, though, they reserve the right for credits to "expire or be discontinued at our discretion", and they say unused credits may be forfeited if your account is terminated. Practical takeaway: the non-expiry promise is real for normal accounts, but don't sit on a large balance you'll never use, ask for the refund while the account is in good standing.

How do I turn off auto-recharge on Scrape Creators?

Auto-recharge is opt-in: the terms say that *if* you enable it, they may charge your saved payment method when credits fall below a specified threshold. Disable it in your account billing settings at the ScrapeCreators web dashboard (`app.scrapecreators.com`), and delete the stored card while you're there so a re-enable can't bill you. There's no documented deep link to a dedicated cancel page, so if you can't find the toggle, email `support@scrapecreators.com` from the address on your account, the support page confirms billing and account questions go to that inbox.

What happens to my API key and data if I close my Scrape Creators account?

Your API key stops working once the account is terminated, and any unused credits may be forfeited at that point, which is why the refund ask should come first. On the data side, the terms say they may store API response data, request metadata and usage logs to operate, debug, secure and improve the service, so closing the account doesn't automatically purge everything they hold. If you want data removed, the support page offers a separate privacy and removal route: email the request with the exact public URL involved, and expect to verify that it concerns you.

Is there a Scrape Creators free trial and does it auto-renew?

There's a free tier rather than a timed trial: new accounts get **100 free credits with no credit card**, and you can claim up to roughly 7,000 more for things like telling them how you found them, starring the GitHub repo and leaving honest feedback. It does not auto-renew and does not reset monthly, a public GitHub issue was filed specifically because a third-party tool overstated the free allocation as 10,000 calls when the real signup grant is 100 one-time credits. Because no card is required, nothing can be charged when the free credits run out.

Can I cancel Scrape Creators by phone or live chat?

No. Scrape Creators publishes a single support channel, email, and the support page says replies come from a real person, with complicated scraper issues taking longer while they reproduce them. There is no phone number, no live chat and no in-person option anywhere on the site. Email `support@scrapecreators.com` from the address registered on your account (they explicitly ask for this so they can identify you safely) and never include your API key, password or tokens in the message. Keep the thread as your paper trail for any later chargeback.

What if Scrape Creators ignores my cancellation or refund email?

Set your own deadline. Reply to your original thread with "Second request, please confirm within 5 business days", keeping the same subject line so the history is intact. Independent reviews flag that the product is run by a very small team around solo founder Adrian, so replies can stall rather than being deliberately ignored. In parallel, remove the saved card and disable auto-recharge yourself so nothing can bill while you wait. If silence continues, raise a chargeback with your card issuer and attach the unanswered emails, the timestamped request is the evidence that matters.

Can I downgrade instead of cancelling Scrape Creators?

There's nothing to downgrade, pricing is pack-based, not tiered subscriptions, so "downgrading" just means buying a smaller pack next time (reported tiers: Solo Dev $10, Freelance $47 for 25,000 credits, Mid $197 for 200,000, Business $497 for 500,000, plus custom Enterprise). Cached results cost 0 credits, so tightening your cache settings cuts spend without changing anything on the billing side. If you're stepping away entirely, don't buy again and switch auto-recharge off; if you're just pausing, non-expiring credits mean an existing balance survives the gap.

Is Scrape Creators a subscription or pay as you go?

Pay as you go. The terms describe a prepaid credit system with one-time payments and no subscriptions, and the pricing is built around packs of credits rather than monthly plans. Most endpoints cost 1 credit per request, a few cost more, and a cache hit costs 0 credits. That means your exposure is capped at what you've already bought, unless auto-recharge is enabled, which is the single setting that turns a pay-as-you-go account into something that can bill you unexpectedly. Check it before you walk away.

Can I dispute a Scrape Creators charge with my bank?

Yes, and it's a legitimate backstop once you've given them a fair chance to respond. Email `support@scrapecreators.com` first with the charge date, amount, account email and unused credit balance, and wait about five business days. If there's no resolution, your card issuer's chargeback process applies, the merchant is a US company, Web Scraping Guy LLC, with terms governed by Texas law, and card-network rules apply regardless of a "sole discretion" refund clause. Keep the email thread: an unanswered, dated refund request is the strongest exhibit you can file.

REFUND GUIDE

How to Get a Scrape Creators Credit Refund.

Scrape Creators refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against Scrape Creators’s own Terms · UK, US, and EU rights covered below

The short answer

Scrape Creators sells prepaid API credit packs, not subscriptions, so there is no monthly charge to stop and no published refund window, the terms say refunds are at the company's sole discretion, case by case. For credit-pack purchases (Solo Dev $10, Freelance $47, Business $497), the realistic ask is a refund of the unused credit balance, quoting the purchase date and the number of credits still unspent. For auto-recharge top-ups, the same discretionary rule applies, but an unintended top-up you never used is the strongest case, the terms confirm the charge only fires when you have enabled auto-recharge and credits fall below your threshold. Note that credits are described as never expiring, and the terms also state that on account termination unused credits may be forfeited, so request the refund before asking for the account to be closed.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Scrape Creators, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Scrape Creators actually says

“Refunds are provided at our sole discretion on a case-by-case basis.”
, verbatim from Scrape Creators’s terms

Pro-rata refund: no

How long does a Scrape Creators refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Scrape Creators charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Scrape Creators made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Scrape Creators has ~45 days to defend. Works regardless of where Scrape Creators is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Scrape Creators for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Scrape Creators subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Scrape Creators can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Scrape Creators is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Scrape Creators refund email

Email the right address
Use support@scrapecreators.com, the route yoink has verified actually gets read for Scrape Creators.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Scrape Creators team,

I'm requesting a refund for my Scrape Creators order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Scrape Creators

Strictly speaking there isn't one. Scrape Creators' terms state the service uses a **prepaid credit system** and that purchases are **one-time payments (no subscriptions)**. So there is no recurring plan to cancel. The only thing that can charge you again is **auto-recharge**, the terms say that if you enable it, they may charge your saved payment method when credits fall below your threshold. Sign in at your ScrapeCreators dashboard, disable auto-recharge and remove the saved card, then email `support@scrapecreators.com` from your account address to confirm in writing that no further charges are authorised.