Will I be charged after the $3.50 trial ends?

The $3.50 paid trial is a one-off purchase of ~0.75 GB, so it shouldn't roll into an automatic subscription charge by itself. However, if you upgraded to a monthly plan during the trial, or saved a card and clicked any 'continue with subscription' prompt, that *will* auto-renew. Check Billing → Subscriptions in your dashboard and cancel anything showing as recurring before the renewal date.

How do I get a refund on unused proxy traffic?

Email support@nodemaven.com with your account email, the order ID, the remaining GB balance shown in your dashboard, and the wallet/card used for payment. Independent reviewers note NodeMaven 'will return money for the amount of traffic you haven't used' once you cancel. For crypto, refunds are issued in USDT on ERC-20 or TRC-20 regardless of the original token, so make sure your wallet supports one of those networks.

Is there a cancellation fee?

No, NodeMaven's published terms don't mention a cancellation fee. You can cancel at any time and keep access for the remainder of the period you've already paid for. The only 'cost' is that purely standard subscription spend is treated as non-refundable in the terms unless you escalate for a pro-rata refund on unused traffic.

What happens to my unused GB when I cancel?

On an active subscription, NodeMaven supports **traffic rollover**, unused GB carries into the next billing period. When you cancel, you keep access to whatever's left until the end of the current billing period, after which the balance is forfeited unless you've negotiated a pro-rata refund. Always export any active proxy lists / sub-user configs before the period ends.

How do I get a refund on a crypto payment?

Per NodeMaven's terms, any refund on a Coinbase or BTCPay payment is sent **only in USDT on Ethereum (ERC-20) or Tron (TRC-20)**, they don't convert back to the original token. Provide a wallet address compatible with one of those networks when you request the refund, and make sure it matches the original payer wallet, or NodeMaven may freeze the request for AML/CTF review.

What if NodeMaven ignores my cancellation request?

First, resend to support@nodemaven.com and copy legal.public@nodemaven.com referencing the cancellation clause in NodeMaven's terms. If you paid by card, contact your bank, under UK Consumer Rights Act 2015 / EU Consumer Rights Directive / California's Automatic Renewal Law, an unhonoured cancellation is grounds for a chargeback. For card payments over £100 in the UK, Section 75 lets you claim from the card issuer directly.

Does NodeMaven require KYC to cancel or get a refund?

For standard card cancellations, no, KYC isn't part of the cancellation flow. For crypto refunds, NodeMaven's terms reserve the right to run a 'Refund Verification Procedure' and freeze refunds where the payer and refund wallets don't match or show signs of 'multi-wallet cycling'. Pay from and refund to the same wallet to avoid a hold.

REFUND GUIDE

How to Get a NodeMaven Refund on Unused GB.

Here's what NodeMaven actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against NodeMaven’s own Terms · UK, US, and EU rights covered below

The short answer

NodeMaven's terms state subscription purchases are non-refundable and cancellations only take effect at the end of the current billing period. In practice, reviewers and Trustpilot users report NodeMaven does issue pro-rata refunds for unused traffic and full refunds when the service fails (e.g. unusable ISP proxies, fraud score >70). Crypto refunds are paid out only in USDT on ERC-20 or TRC-20 networks. Open a ticket with support@nodemaven.com to request a refund.

Or let yoink chase the refund.

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What NodeMaven actually says

“You can cancel your subscription at any time by logging into your account or contacting us using the contact information provided below. Your cancellation will take effect at the end of the current billing period.”
, verbatim from NodeMaven’s terms

Pro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a NodeMaven refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a NodeMaven charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If NodeMaven made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, NodeMaven has ~45 days to defend. Works regardless of where NodeMaven is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with NodeMaven for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any NodeMaven subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail NodeMaven can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If NodeMaven is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@nodemaven.com, the route yoink has verified actually gets read for NodeMaven.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi NodeMaven team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for NodeMaven

NodeMaven's terms describe subscription purchases as non-refundable, but in practice reviewers and Trustpilot customers report receiving **pro-rata refunds for unused traffic** and full refunds when the service didn't work as advertised. The cleanest path is to email support@nodemaven.com, reference the unused GB on your account, and cite the ISP quality guarantee (any IP with a fraud score of 70+ is replaced or refunded). Crypto refunds are paid in USDT on ERC-20 or TRC-20 only.