How to Get a OpenAI Refund.
Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for OpenAI.
Last verified today against OpenAI’s own Terms · UK, US, and EU rights covered below
The short answer
OpenAI's Terms confirm auto-renewal until you cancel but don't promise refunds for partial periods. In practice, mid-cycle refunds for ChatGPT Plus/Pro are rare and handled case-by-case via help.openai.com. UK and EU users have 14-day statutory withdrawal rights for new purchases. iOS/Android subscribers must request refunds from Apple or Google, not OpenAI.
Or let yoink chase the refund.
30 seconds to set up. yoink emails OpenAI, cites the policy, escalates if ignored, and surfaces the win when the money lands.
Get yoink (App Store) →What OpenAI actually says
OpenAI's Terms confirm auto-renewal until you cancel but don't promise refunds for partial periods. In practice, mid-cycle refunds for ChatGPT Plus/Pro are rare and handled case-by-case via help.openai.com. UK and EU users have 14-day statutory withdrawal rights for new purchases. iOS/Android subscribers must request refunds from Apple or Google, not OpenAI.
“For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel.”
— verbatim from OpenAI’s terms
What you can claim, by region
Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.
United States
- Fair Credit Billing Act (FCBA)Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a OpenAI charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
- California ARL refund rightRefund if cancel was blocked or unclear.
If OpenAI made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
- FTC enforcement actionsFTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document OpenAI’s flow, file at reportfraud.ftc.gov.
United Kingdom
- Section 75, Consumer Credit ActCredit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with OpenAI for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
- Consumer Contracts Regulations 2013Full refund within the 14-day window.
Inside 14 days of starting any OpenAI subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
- Citizens Advice + Trading StandardsFor repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail OpenAI can’t ignore.
European Union
- Consumer Rights Directive 2011/83/EU14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
- ECC-Net cross-border escalationEU Consumer Centre network mediates against EU sellers.
If OpenAI is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.
Worldwide
- Card-issuer chargebackVisa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, OpenAI has ~45 days to defend. Works regardless of where OpenAI is headquartered.
- PayPal Buyer ProtectionIf you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.
The 4-step refund email
Email the right address
Use
support@openai.com— the route yoink has verified actually gets read for OpenAI.Use a clear subject line
Subject:
Refund Request — [your account email]Send this body
Hi OpenAI team, I'm writing to request a refund for my recent OpenAI subscription charge. Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method. If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here. Best, [your name]
Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.
Refund FAQ for OpenAI
OpenAI's Terms describe auto-renewal but don't guarantee refunds. In practice, mid-cycle refunds are discretionary — message help.openai.com explaining why (accidental renewal, unused month, billing error). UK and EU users can invoke the 14-day Consumer Rights withdrawal period for new purchases. If you were billed through Apple or Google, request the refund from them directly via reportaproblem.apple.com or Google Play; OpenAI cannot process those.
Other refund guides.
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