I was charged after cancelling ChatGPT, what now?

Almost always this means the cancel went through *after* the renewal date, so you were billed for the next cycle. OpenAI doesn't refund partial months, but you can request a goodwill refund via the chat widget at **help.openai.com**, accidental charges within 14 days are often honoured. EU/UK/Turkey users can cite the 14-day withdrawal right for a guaranteed refund. UK card users can also raise a Section 75 or chargeback claim if OpenAI refuses.

How do I cancel ChatGPT on iPhone?

If you subscribed inside the iOS ChatGPT app, Apple bills you, not OpenAI. Open **iOS Settings → tap your name → Subscriptions → ChatGPT → Cancel Subscription**. Uninstalling the app does *not* cancel; the subscription continues charging until you cancel through Apple. Refund requests for iOS-billed subscriptions also go to Apple via reportaproblem.apple.com, not to OpenAI support.

How do I cancel ChatGPT Pro ($200/month)?

Identical path to Plus: **chatgpt.com → Settings → Manage Subscription → Cancel Plan**. Pro is monthly, no minimum term, and you keep Pro features until the cycle ends. Pro refund eligibility follows the same rules as Plus, non-refundable by default with the 14-day accidental-charge and EU/UK/Turkey exceptions. Given the $200 price tag, raise refund requests fast: the same-day request has a much higher approval rate.

What if OpenAI ignores my refund request?

Reopen the help.openai.com chat and explicitly cite the relevant exception: 'accidental purchase within 14 days', 'EU/UK/Turkey 14-day withdrawal right', 'billing error', or 'unauthorised charge'. If still refused: **UK**, Section 75 claim with your credit card issuer (purchases over £100) or chargeback for debit. **EU**, invoke the Consumer Rights Directive withdrawal right with your bank. **US**, file a card chargeback citing the FTC's click-to-cancel expectations and California ARL where applicable.

REFUND GUIDE

How to Get a OpenAI Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for OpenAI.

Last verified 16 Jun 2026 against OpenAI’s own Terms · UK, US, and EU rights covered below

The short answer

OpenAI's default position is that subscription fees are non-refundable. Exceptions: accidental charges flagged within 14 days, EU/UK/Turkey residents exercising their 14-day statutory withdrawal right, billing errors, and significant technical outages. Approved refunds are processed in 5 to 7 business days. If you bought through Apple or Google, OpenAI cannot refund, request it from Apple/Google directly.

Or let yoink chase the refund.

30 seconds to set up. yoink emails OpenAI, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What OpenAI actually says

“Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.”
, verbatim from OpenAI’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a OpenAI refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note OpenAI’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a OpenAI charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If OpenAI made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, OpenAI has ~45 days to defend. Works regardless of where OpenAI is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with OpenAI for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any OpenAI subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail OpenAI can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If OpenAI is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@openai.com, the route yoink has verified actually gets read for OpenAI.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi OpenAI team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for OpenAI

Sometimes. OpenAI's default is that subscription fees are non-refundable, but **accidental charges within 14 days** are generally refunded, and **EU, UK and Turkey residents** have a 14-day statutory withdrawal right. Billing errors, duplicate charges and unauthorised transactions are also refundable. Request via the chat widget at **help.openai.com** while logged into the charged account; approved refunds process in 5 to 7 business days.

Cancelling rather than claiming money back? See the OpenAI cancellation guide. For every other support channel, the OpenAI contact guide.