How long do I have to cancel my order?

Only until it's **dispatched**. Feel Good Contacts offers same-day dispatch, so this can be a matter of hours. Cancel in **My Account → Orders**, or call 0800 458 2090, use LiveChat, or email cs@feelgoodcontacts.com with your order number. Successful cancellations are refunded within **3-5 working days**. If it has already shipped, you'll need to return it instead.

What is the Auto-Replenish service and can I cancel it any time?

Auto-Replenish (now also called Auto-Reorder) sends your lenses, solutions or eye drops automatically at an interval you choose, at least 15 days apart. You get **5% off** each order. There's no fee and no minimum term, so you can cancel any time from My Account. Just do it at least **5 days** before the next order date.

Does Feel Good Contacts sign you up to a direct debit?

No. Feel Good Contacts' help center says it does not sign you up to a contact lens direct debit scheme. The only repeat billing is the **optional Auto-Reorder**, which charges your saved card or PayPal for each shipment. If you're seeing repeat charges, check the Auto-Reorder tab in My Account and cancel it there.

What is the Feel Good Contacts returns policy?

**Contact lenses, solutions and eye care:** free tracked returns and a full refund within **90 days of purchase**. **Glasses and sunglasses:** **30 days**. Items must be unopened, in their original packaging and still have the Feel Good Contacts tag. Delivery charges aren't refunded. Print a free returns label from **My Orders → Returns**.

How long will my refund take to process?

Once the return or cancellation is accepted, Feel Good Contacts says the money takes **3-5 working days** to show in your account (weekends and UK bank holidays don't count). It goes back to the original card or PayPal, unless you choose store credit, which is instant. If nothing has arrived after 5 working days, email cs@feelgoodcontacts.com with your order number.

Can I return opened contact lenses?

Normally no. The terms exclude items returned opened, not in their original condition, or without the Feel Good Contacts tag, and you get no refund or store credit for them. The exception is **faulty or damaged** lenses, or the **wrong item** being sent. Contact cs@feelgoodcontacts.com with photos and your order number, and ask for a replacement or refund for the whole affected box.

What is your returns policy for glasses?

You have **30 days from the date of dispatch** to claim a refund or an exchange on glasses. For sunglasses it's 30 days from purchase, and they must be undamaged, with the label tag still on and in the original packaging. On 2-for-1 deals, **both pairs must be returned together** to get a refund or store credit.

How do I make a complaint?

Email **cs@feelgoodcontacts.com** or call **0800 458 2090** (free, Mon-Fri 8am-9pm, Sat-Sun 9am-5:30pm UK time). WhatsApp and LiveChat are also available. Irish customers can use cs@feelgoodcontacts.ie or 01 514 3614. Put your order number in the subject line, state the outcome you want (a refund to your card, not store credit), and keep the written reply.

What if my Feel Good Contacts order never arrived?

Report it within **21 days of purchase**. Feel Good Contacts may send a Denial of Receipt (P91) form, which must be filled in and returned within **1-2 days**. Ask for either a reship or a full refund to your original payment method. Note that refunded delivery charges are only given as store credit. If they keep telling you to wait, your card issuer's chargeback is the backstop.

How do I close my Feel Good Contacts account?

There's no self-service delete button. Feel Good Contacts asks you to contact customer service on 0800 458 2090, at cs@feelgoodcontacts.com, or by LiveChat. **Cancel any Auto-Reorder first** in My Account, then ask in writing for the account to be closed and for marketing and re-order reminder messages to stop.

REFUND GUIDE

Get a Feel Good Contacts Refund, Not Store Credit.

Feel Good Contacts refunds are per-order, and their own policy gives you a 90-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Feel Good Contacts’s own Terms · UK, US, and EU rights covered below

The short answer

Physical orders: unopened contact lenses, solutions and eye care products can be returned free (tracked) for a full refund within 90 days of purchase. Glasses and sunglasses have a 30-day window. Opened items and items without their tag are not refunded, and delivery charges are never refunded. Auto-Reorder has no fee of its own, so each automated shipment follows the same 90-day product rule. To stop future shipments, cancel at least 5 days before the next order date. Cancelling an order before dispatch gets you a refund within 3-5 working days. Accepted returns go back to the original card or PayPal, or to store credit if you choose it. Delivery-charge refunds are only given as store credit. Undelivered or damaged items must be reported within 21 days of purchase.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Feel Good Contacts, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Feel Good Contacts actually says

“We offer free tracked returns and a full refund (not including delivery charges) on contact lenses, solutions and eye care products within 90 days of purchase.”
, verbatim from Feel Good Contacts’s terms

90-day cancellation windowPro-rata refund: no

How long does a Feel Good Contacts refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Feel Good Contacts’s own policy works on a 90-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Feel Good Contacts for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Feel Good Contacts subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Feel Good Contacts can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Feel Good Contacts has ~45 days to defend. Works regardless of where Feel Good Contacts is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Feel Good Contacts charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Feel Good Contacts is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Feel Good Contacts refund email

Email the right address
Use cs@feelgoodcontacts.com, the route yoink has verified actually gets read for Feel Good Contacts.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Feel Good Contacts team,

I'm requesting a refund for my Feel Good Contacts order (reference [order number], placed on [date], for [amount]). I'm within the 90-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Feel Good Contacts

Log in, go to **My Account**, and open the **Auto-Replenish / Auto-Reorder** tab. You can pause, reschedule or cancel future shipments there. The terms say you must cancel **at least 5 days before your next order is due**, or that shipment may still be charged and sent. If something won't change online, contact customer service on 0800 458 2090 or at cs@feelgoodcontacts.com and ask for written confirmation that Auto-Reorder is switched off.