How do I cancel a ChatUp subscription if I can't find the billing settings in the app?

This is the most common complaint about similarly named ChatUp apps, users report hunting for a billing page in the app or on the website and finding none. There isn't one. The subscription contract is between you and Apple or Google, so the cancel control only exists in the store account. If the charge on your statement doesn't say Apple or Google, check whether you paid by card or PayPal on a web page instead, in that case cancel the recurring payment in your PayPal automatic payments dashboard and dispute the charge with your card issuer.

Is chatup.ai the official ChatUp website?

No. `chatup.ai` currently resolves to a domain-sale listing on Spaceship.com with a $49,888 asking price, it is not operated by the app's developer. The iOS app 'ChatUp, live video chat' is published by **MOBILIKE TECHNOLOGY US LIMITED**, and its only official documents are a privacy policy and terms of use hosted on Google Sites. Several unrelated Android apps also use the ChatUp name from different developers. Don't send payment details, ID or refund requests to any 'chatup' domain you find in search results.

Can I get a ChatUp refund after buying coins?

Possibly, but the request goes to the store rather than to ChatUp. On iOS use **reportaproblem.apple.com**, sign in, pick the ChatUp purchase and choose a reason such as 'I didn't authorise this' or 'Didn't mean to purchase'. On Android use Play Store order history → **Report a problem**, then Google's refund form. Apple usually decides within 24 to 48 hours. Coins already spent on messages, gifts or video minutes are the hardest to recover, so file fast, the same day if you can, and quote the exact order ID and amount.

Will I lose my coins and matches if I cancel?

Cancelling a store subscription doesn't wipe your profile, it stops the renewal, and any paid period runs to its expiry date. Unspent coins normally stay on the account while the account exists, but they have no cash value and can't be paid out. Deleting the account is the step that destroys coins, chat history, follows and matches permanently, and it is irreversible. If you only want the charges to stop, cancel the subscription and leave the account in place; delete it separately once you're satisfied no further charges appear.

Does ChatUp charge a cancellation fee?

There's no evidence of one. Because billing sits with Apple or Google, cancelling is free and takes effect at the end of the current billing period, the stores do not permit exit fees on in-app subscriptions. What catches people out isn't a fee, it's timing: cancel less than 24 hours before renewal and the next period still bills. Coin top-ups have no cancellation concept at all; they're one-off purchases, so the only remedy after the fact is a store refund request or a card dispute.

Can I cancel ChatUp via the app instead of the website?

The app has no cancellation or billing screen, so no. Everything happens in the store account, and it works from any device signed into the same Apple Account or Google account, including a desktop browser at `apps.apple.com/account/subscriptions`. That matters if you've already deleted the app: you do **not** need to reinstall it to cancel. If you bought on iOS but are trying to cancel from an Android device, sign into your Apple Account in a browser instead; the store that took the money is the store that must cancel it.

What if ChatUp ignores my cancellation or refund request?

There's no published ChatUp support email or phone number, so there's rarely anyone to ignore you, the escalation path is financial rather than conversational. Step one: cancel in the store and screenshot it. Step two: file the store refund request and save the case number. Step three: if the store refuses and charges continue, contact your bank or card issuer, report the recurring payment as unauthorised from the cancellation date, and ask them to block the merchant. Card issuers act on documented cancellations even when the merchant is unreachable.

How do I stop ChatUp from charging my card again?

Cancel the subscription in the store, then close the second door: remove or replace the stored payment method on the store account, and turn on purchase confirmation (iOS: **Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases → In-app Purchases → Don't Allow**). That prevents accidental coin top-ups, which are the charge type most people report as unexpected on coin-based video chat apps. Finally, watch the next two statement cycles, if a charge lands after your cancellation timestamp, that screenshot makes it a straightforward dispute.

How do I delete my ChatUp account?

Cancel billing first, then delete, doing it the other way round can leave a live subscription attached to a store account with no app to manage it from. Account deletion is handled inside the app's settings/profile area; if no option appears, use the contact route in the privacy policy at `sites.google.com/view/chatupprivacypolicy` and make a written erasure request naming your registered phone number or user ID. Deletion removes chat history, follows and any unspent coins permanently, and it does not by itself refund anything you've already paid.

REFUND GUIDE

How to Get a ChatUp Refund.

ChatUp refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 3 days ago against ChatUp’s own Terms · UK, US, and EU rights covered below

The short answer

Two different charge types get treated differently. Coin/gift top-ups are one-off consumables bought inside the app, once coins are spent on messages, video minutes or gifts they are normally treated as used, and only Apple or Google can reverse the charge, at their discretion. Any auto-renewing subscription tier is store-billed too: cancelling stops the next renewal but does not automatically refund the period you're in. ChatUp's own terms are hosted on a Google Sites page (sites.google.com/view/chatuptermsofuse) and publish no stated refund window, so refunds run through the store, then your card issuer as a fallback.

Or let yoink chase the refund.

30 seconds to set up. yoink emails ChatUp, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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ChatUp’s refund policy

ChatUp’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a ChatUp refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a ChatUp charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If ChatUp made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, ChatUp has ~45 days to defend. Works regardless of where ChatUp is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with ChatUp for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any ChatUp subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail ChatUp can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If ChatUp is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The ChatUp refund email

Email the right address
Use support@chatup.ai, the route yoink has verified actually gets read for ChatUp.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi ChatUp team,

I'm requesting a refund for my ChatUp order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for ChatUp

You cancel it in the store that bills you, not in the app. **iPhone:** open **Settings → your name → Subscriptions**, or go straight to `https://apps.apple.com/account/subscriptions`, tap ChatUp and choose **Cancel Subscription**. **Android:** Play Store → profile icon → **Payments & subscriptions → Subscriptions → ChatUp → Cancel**. Do it at least **24 hours before** the renewal date, otherwise the next period is charged and you keep access until it ends. Screenshot the 'Expires on' confirmation, that timestamp is the only evidence you'll have, because the developer publishes no support email.