Does ChatUp have a customer service email?

Yes, support@chatup.ai is the address that reaches ChatUp. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.

How do I get a human at ChatUp?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if ChatUp doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact ChatUp Customer Service.

The fastest route into ChatUp is their online account flow. Every working channel below, and what to include so you only have to ask once.

Last verified 3 days ago · data refreshes daily · sources: homepage, terms, web-search

The short answer

To contact ChatUp customer service, use apps.apple.com/account/subscriptions, or email support@chatup.ai. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

Or let yoink deal with them.

yoink’s AI writes the email to ChatUp, sends it from your address, and chases until someone actually answers. You approve once, then sleep.

Get yoink (App Store) →

Every way to contact ChatUp

Online (fastest): Self-serve account route: apps.apple.com/account/subscriptions
Email: Email support@chatup.ai, the address yoink has verified actually gets read for ChatUp. Slower than phone or chat, but everything is in writing.

ChatUp support email

The address that reaches ChatUp: support@chatup.ai. Our best current route; verified addresses appear here as yoink confirms replies.

What to include so you only ask once

The account email ChatUp knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi ChatUp team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting ChatUp to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel ChatUp, every channel, the retention script they’ll run, and the email that ends it.
How to get a ChatUp refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting ChatUp

You cancel it in the store that bills you, not in the app. **iPhone:** open **Settings → your name → Subscriptions**, or go straight to `https://apps.apple.com/account/subscriptions`, tap ChatUp and choose **Cancel Subscription**. **Android:** Play Store → profile icon → **Payments & subscriptions → Subscriptions → ChatUp → Cancel**. Do it at least **24 hours before** the renewal date, otherwise the next period is charged and you keep access until it ends. Screenshot the 'Expires on' confirmation, that timestamp is the only evidence you'll have, because the developer publishes no support email.